March 2024 by Mitchell Smith
Worst customer service I've ever experienced, returned a faulty light to just be met with sarcasm, and a piss poor response from customer service, now I'm left with a broken paperweight of a light I cannot use. never again!
February 2024 by Ryan Mousley
Ordered a set of Renthal bars using the online website with a free delivery expected within 3-5 days, and within under 24 hours there delivered to my door. What an amazing service! I'll definitely be back for more parts I'm the near future. Keep up the great work Tweeks Team. Thank you
February 2024 by James Hathway
First time user of TWEEKS Cycles. Impressive range covering my shopping requirements. Easy online experience with the added bonus of BA Avios points.I did experience a slight error with the order, guys in customer service dealt with it graciously and swiftly, had the correct item sent next day delivery and resolved the issues there after. Thanks for your help?
February 2024 by Stephen Sustad
Knowledgeable, helpful, and friendly.My first stop for bike parts.
February 2024 by Steve Nelson
Had an issue with my cassette and needed a replacement super quick. I only placed the order at around 15:30 and spoke to a very nice lady in customer services who later rang me to say it would indeed be despatched that day and I had the delivery by 12 the next day.
January 2024 by Becky Maxted-Cheadle
Ordered a Frog 47 for my son's birthday, without realising that the bike would need to pass through building and testing process. I called the Customer Service helpline and spoke to really helpful lady who chased my order and let the warehouse know that the order was required quickly. Bike arrived the very next day! Very happy with the service and ability to call and speak to someone who was very efficient and helpful (I think her name was Lena).
January 2024 by Fabio Testa
Gatorskin hardshell tyres faulty3 punctures in two daysI will not buy here anymore
December 2023 by Chris O'Meara
Ordered new front wheel for my bike and arrived next day, excellent service!
November 2023 by Stuart
Bought a speedbox which stopped working. returned faulty item as requested then received no communication at all, sent lots of messages and never replied. You have left me with no item and no refund. Was back in April and never bothered to leave review at time but just deleted some old messages and reminded me. Would never use again.
November 2023 by barry francis
Excellent serviceHad some problems with some tyres I ordered I was contacted straight away informing me of tbe situation so i changed my order and all was delivered the following day.you cant get better than thatWell done guysOne very happy customer
October 2023 by Guy Jinks
Disappointed. Some my fault. I bought at item going by the pictures on the website. I received item half was missing. I went back to website. Small print: pictures for illustration purposes only. I find it misleading. I won?t be using them again
September 2023 by Chris cockley
I ordered some parts, Then they arrived i feel in the shortest time frame possible with the free postage option. Very pleased and will use again.
July 2023 by Ben Murray
I?ve ordered a few bits from Tweeks before and all has been fine. This time around I needed to use a cycle scheme voucher and so needed to speak to someone on the phone. The staff were very friendly and helpful and the order was completed with ease. Dispatch and delivery was then rapid, with a bulky item (kids trailer) arriving within 24 hours of ordering
June 2023 by John Kemp
Ordered a mini pump and co2 inflator late one afternoon. Items were dispatched next day and arrived 2 days later as expected. Both items perfect and well packaged. Prices were good and delivery cost very reasonable (I choose cheapest delivery option).I know there are quite a lot of negative reviews so I guess not everyone's experience has been the same as mine but I am very happy with the service I received from Tweaks and will happily use them again in the future.
June 2023 by Sean Tumelty
Ordered some items. Then after about 7days received a refund, with zero communication. So ordered else where and the was, without my consent, charged for the items again 4weeks later! They sent me the items I no longer needed and expect me to pay for the postage, after confirming on the phone it would be refunded. Awful e-commerce and customer service. Take you business elsewhere.
