August 2025 by Chris S.
Superb service. Keen price and next day delivery on tyres.
August 2025 by LJ
Absolutely dreadful company. Bought a bike 6 months ago, has hardly been used and is not fit for purpose, bolt snapped and company claiming it?s wear and tear. Refusing to help despite showing that it?s hardly been used. Looked for every single excuse possible not to help. Do not order from these people.
August 2025 by Gemma Clark
Shocking service, wasn?t clear one item on my order was out of stock, no communication, I had to chase them. Asked for them to send the parts of my order in stock out separately as was a present for my son, still not arrived! No communication until now saying the rest of my order is in stock and they refunded me and so if I want it I need to repay for it but I have no returned payment in my bank
July 2025 by Chris Yeo
Recently I needed a replacement Future Head Shock for an old but much love Roubaix. Tweeks Cycles staff were very helpful, acting as a go between with Specialized and responded rapidly to my e-mails. Their e-mails were friendly and understanding. It was excellent customer service. I really appreciate their help. The new FHS is now fitted and working perfectly.
July 2025 by Tony Alder
Always provide an excellent service.
July 2025 by Duncan McAfee
Great saddle at a great price, plus fast delivery. Great stuff!
July 2025 by Adam Collier
I bought a random bike part from these awesome people and it arrived quickly and totally intact. In nice packaging too! I usually enjoy opening bike parts but it?s even more exciting when Tweeks sends them
July 2025 by Gavin Jones
I?ve never had a bad experience with Tweeks, really fast delivery and top notch service
July 2025 by David Hayward
Now become my go to person place for buying all things cycling online. First class service.
July 2025 by Rob Harrison
Good prices, speedy delivery - great service
July 2025 by john searle
Fast delivery great price thanks
July 2025 by John Haywood
Brilliant
June 2025 by Jenny Pugh
Ordered a set of bars, and I ordered the wrong diameter - totally my mistake. Tweeks customer services was amazing, especially Lucy. They processed the return really quickly and updated me on the progress of the correct item which they didn?t have in stock. As I was going on a riding trip, they sent the correct bars out on a Saturday delivery at no extra charge to me as soon as they arrived at the shop.
Very pleased with the service and I will definitely buy from them again.
June 2025 by Robert Burns-Green
Excellent stock of up-to-date cycling gear. Excellent prices and excellent customer service. My new pedals arrived very safely packed and within a couple of days. I?ll definitely go to Tweeks website first, in future. Highly recommended 10/10 from me.
May 2025 by Karl Camenzuli
I recently purchased a bike from Tweek Cycles, excited to receive the specific model I had chosen after a lot of careful research. Unfortunately, the experience left me quite frustrated and disappointed.
After placing the order, I received a different coloured bike to the one I had purchased. It wasn?t just a case of a different colour but to make matters worse, it was a women?s model. At no point prior to dispatch was I informed that the original bike I had ordered was unavailable. Instead, the substitution was made without any communication or consent.
This was especially frustrating given that Tweek Cycles claim all bikes are manually inspected before dispatch. If that?s the case, it?s hard to understand how such an obvious error (or decision) was allowed to go out the door without a courtesy call or email. It felt careless and dismissive of customer expectations.
That said, I chose not to return the bike and insisted on compensation primarily because this particular model is difficult to find elsewhere, I needed it urgently and the size of the box was taking up a large chunk of my home. It?s not ideal, and I still feel misled by the process and the company.
I do, however, want to acknowledge Josh in customer support, who handled the situation very professionally. He was courteous, responsive, and genuinely tried to make things right within the limits of what he could offer. His approach helped take some of the sting out of an otherwise disappointing experience.
In short: Great customer service ? but a poor buying experience from a company with a lousy stock management system. All this could have been avoided with simple communication and transparency.
