July 2023 by Hayley Stephens
After giving a 5 star review have dropped it to a 1 star. Aftersales has been appalling. A catalogue of errors and damage resulting in another 12 week wait for a total replacement. They just want the sale. There was one guy Owen who was sympathetic to our plight, but then we had taken out insurance. We bought the Sofa from wrexham at the cost of nearly 5k. We are so forgiving usually, but this has been an exception. Please check and double check everything that is said and written!
May 2023 by Beky Swinnerton
Bought a layZboy sofa from Wrexham, assured it was excellent quality. The foot board on the recliner snapped within a couple months. Not covered by either of the warranties I have, SCS are adamant we broke it through 'excessive force' so wont repair without charging us. Its practically brand new and just snapped when I pushed it down with my feet. Absolutely fuming at the product quality and the appalling attitude from customer services. Nobody in store could help.I understand furniture can be faulty or go wrong but after spending hundreds you expect to be able to reach a resolutionDefinitely avoid in future
April 2023 by Joanne Thomas
Went to SCS Wrexham today to have a look for a new sofaClaire the sales lady was absolutely brilliant we couldn't ask for anything moreSo helpful weren't pushy at all, she went through everything with us colour etcWell recommend Claire SCS WrexhamMassive thankyou Claire for all your help todayMr & Mrs Thomas
January 2023 by Bex Raven Oxide
They have been wonderfully patient as we have had a number of trips to choose our carpets for the house. Great staff, especially the manager
January 2023 by Ferrous Oxide
They have been wonderfully patient as we have had a number of trips to choose our carpets for the house. Great staff, especially the manager
January 2023 by Steven Linn
This store and manager are all over Tik Tok trying to refuse a £3k refund to a customer. Avoid
November 2022 by Mandy TT
Be very careful when purchasing from this company! Myself and my partner spent nearly £3000 in the scs store in Wrexham on a single sofa and a set of table and chairs. When they were delivered, the chairs to the table were wobbly and unstable and missing feet. We put this down to a mishap in transition from the shop to delivery. When we rang up to make them aware we were gobsmacked to be told these were sold as seen and scs were not liable. We felt cheated as we trusted the store and did not go around sitting on all six chairs as we were purchasing these brand new and not second hand, and if this was the case 'sold as seen' we should have been made aware by the salesmanif there was a problem. The complaint was made well within the guarantee period. Despite disputing this the salesman would not waver and stood by his claim that they were sold as seen. We find this to be dishonest and shocking from such a reputable store. We are now left with wobbly chairs with missing feet and feel ripped off after spending a lot of money. Beware!! This company do not care about customer satisfaction and only care about commission!
November 2022 by Christopher Treharne
Was easy to order the sofa we wanted, and the salesman was a great help with no pressure.
July 2022 by Raymond Dodd
Nice furniture sales people not to pushy just left us to it
July 2022 by Paul Irvine
Buyer Beware!!!Ordered our suit on Boxing Day 2021 and still haven't received it on 13th June 2022. We did receive another suite which we hadn't ordered and was substandard so refused to accept it. We were told it would be replaced but nothing has been done to rectify the problem and have been waiting for months for a solution. Have spent many hours on phone and in store trying to get my money back. SCS agreed to a full refund once the suite was collected but they have failed to turn up for the collections arranged and we have wasted days waiting in for them. Do not buy from this company. Lying comes as second nature to their sales staff and after care service personelle.
January 2022 by Steve Williams
Sales person Steve was very much on the ball. New what we wanted. Gave us all the information and we bought a great Lazboy suite. A real gent. Cheers Steve and SCS .
December 2021 by Iris Monks
Good stock to look at and Ben was excellent very helpfull in all his information. Plenty of parking. And covid protection by all staff and shoppers we felt very safe and relaxed. Well done Ben and thank you for your help and guidance.
December 2021 by Pip Waller
Would absolutely recommend this store. Steve Williams the wrexham branch manager is great. No hard sell, gave plenty of time to look round and good advice about type of sofa needed. And was funny.
September 2021 by Christine Roberts
Very helpful and friendly as soon as you walk through the door. The manager Vinny dealt with my purchase and made me very comfortable. I will definitely shop there again.
July 2021 by Jean Okeeffe
Firstly was great to be able to walk round the store feeling safe,after only being able to view online. Staff really helpful and let us view items freely. And when we asked something there was no hesitation on the answer. Very knowledgeableWe now can't wait for our furniture to be delivered
