August 2023 by Urenna
If anyone told me that I will get the kind of reception I got from this organisation today I will have never believed it. I paid and ordered for a bed to be delivered to my place. I was in my house for 4hours waiting for the delivery. After waiting a while, I called the desk and tried to find out why I hadn?t gotten the bed and I was rudely told that the drivers had come over by 2pm and I wasn?t in the house ,that a card will have been dropped off. I said there was no card, I just wanted to know what next to do. I was told my bell was pressed and I didn?t hear it even though it works perfectly fine and is quite loud. I heard her speaking over the phone to someone that she?ll hang up soon as she does not have the time for this. She spoke to me like she had a grudge against me even when I went over to the office, which was immediately after the call, I stood in the office crying because I felt so bad at how I was spoken to she said I was just whining because I didn?t get my bed. I understand policies and I understand that it?s very possible the drivers will have come over and left. I never expected to be spoken to the way I was spoken to today. I got my refund processed, of course it hasn?t come through yet, without my 25£ delivery. But that lady made me cry today, i have never been spoken to like that before. For a charity store, the bedside manner was truly appalling. I regret stepping into that store and buying that bed. If you go this store to buy anything, your heart better be made of stone. Thank you very much for today. I hope nobody has to go through this.
July 2023 by Christine Harrison
Great!!!!!! And thank you for picking up all my charity bags xxxxxx ?
July 2023 by Conor
Nice shop and great staff, super friendly and helpful!
April 2022 by Ooo Ooo
Reason why im giving 3 stars is due too staff attitudes and lack of compliance however they have nice items but give you impression they doing you a favour except for 2 staff they stand round talking and manager needs too get the ship in order as there are good items but need a clean as for the delivery its too expensive as the guys just dump items anywhere and moan some are great others are uskess shame need manager whos not gaining numbers for head office
March 2022 by Kathleen Davies
Rude member of staff. Asked for information about the item I was interested in .Answered with their back to me. The item was £10. Asked what the delivery charge was and was abruptly told £20 local. I only live 3 miles away from the shop. In my opinion £20 delivery is just plain greedy. I left the store.
November 2021 by David Wild
A charity shop that treats donates rudely and like they are doing you a favour.Either cant be bothered or expect items donated from Harrods.Understand items must meet H&S standards but a 1 cm mark on a solid wood item of furniture is seen as a reason to refuse (rudely) and not take. And as for "sorry we won't be able to sell a marble fire surround" pathetic.Contact a charity that acts like one
October 2021 by Vivek Patel
Good selection of furniture at great prices and reasonable delivery charge. Both delivery and store staff are helpful and professional. Would recommend for great deals and a good cause.
November 2020 by Karmina Karminae
I have furnished the whole house from BHF . Except the beds and mattresses , everything we got from here. Good stuffs and very clean.Very kind and friendly team.Delivery team gentlemen ,all of them exceptionally helpful.I am more than happy with my purchases.Giving money to a good cause, giving new life to old but good furniture .Overall it's a good deal.
October 2017 by Cerys Griffiths
Good value
October 2017 by mark davies
Very big
May 2017 by Michael Vessey
Excellent bargains for new home starters or wanting a cheap furnish. Real range of goods at good prices and helpful staff. Worth a visit if you don't mind pre-used goods.
