March 2024 by Alan Meades
Average as always.
March 2024 by Paul Owens
Standard Asda, generally good standards in store. Shelves are well stocked and the prices are competitive.
March 2024 by Ingrid Harvey
Love asda lovely feeling of space and cleanliness
March 2024 by John Humphreys
We just yesterday bought a pack of Pepsi, it leaked all over my car boot, the cans were rusted through and 2 leaked their contents on my carpet."Oh well just get another pack" the response while I spent an hour cleaned hopefully without any permanent issues.Slap dash and pathetic.
March 2024 by nick josie
went to asda today to use the cash machine . the machine only gave me ten pounds . i could see the door was jammed and was full of cash . so went into store to report the boy i reported it to said ya its been doing all day . i asked why he had not put a out of order notice on the machine . he said its not my job and the machine is not are responibility . this is just typical of asda so called customer service. wont ever shop at adsa again plenty of other stores to use
February 2024 by TheMagical GamingWhale.
I have order express delivery as I need some items fast booked it for 11to12 now its 12.30 order still not hear phone help line they said sorry there running later will be there in hour which isn't good i need the items in the time I booked this is the second time this has happy my last order from normal home shopping was 3 hours late didn't even have a message the order was running late and the asda help line are rubbish saying there nothing thay can do not even a refund for the delivery or something as a good will gesture I have trouble getting out and I depend on the homeshopping so I don't have the option going instore it really frustrate me
February 2024 by Sarah Edwards
I have always been an asda fan. Always found it better value than the other shops. So although we live closer to sainsburys I make the effort to go to asda. On my visit to the Wrexham store today I can say it has convinced me not to visit again. At what I d call a peak time 430pm on a Friday, two staffed tills open, with huge queues. Self service checkouts two out of order again a huge queue. Staff busy chatting to each other as opposed to verifying age at check outs, or helping out. I found it a very stressful experience shopping with my children and unfortunately as much as I like the asda products probably won't visit againIt just wasn't worth it.
February 2024 by Liberty
Good customer service
February 2024 by Franco Cargius
it's an Asda with a petrol station near the town centre.
January 2024 by aarondF6282SB
Worst customer service ever. If you could rate no stars then i would give zero stars. non-attentive, rude, food options never available
December 2023 by Ann A.
Some very unhelpful (older women) staff, who behave more like bossy primary school teachers than customer service assistants. They won't let you see their name tag, so you can't complain to their management team about them.. This can't be right! They went to extra lengths to hide their name badge because they knew they were inappropriately behaved. This can't be the way to run a retail store. I will not shop there again. I think the management need to organise some urgent staff training sessions. As a retired professional, I'm not used to being bossed around by a shop assistant.
December 2023 by Sharon247
I shopped at the Wrexham store on 1st Nov 2023 and at 7pm there were NO manned checkouts open and customers were told they would not be opening one, so everyone (regardless of their trolley size) had to use the self checkout. I had a large trolley and £140+ worth of shopping so it was most stressful. There were also elderly customers who were struggling but getting no help at all from staff. To add to this, the person overseeing it all was very abrupt, and rather rude - it was clear that customer service was definitely not her strong point. I had started shopping regularly at Asda after going elsewhere for years, but I?ve not been since and don?t want to shop there again if this is what I can expect. I see there are similar reviews here about poor customer service and replies from Asda to say it will be looked into, but it?s obviously getting worse, so clearly it isn?t being looked into at all.
November 2023 by James Veal
Clean store plenty of stock, helpful staff
November 2023 by Rakaya Barre
Store is very dirty. Floors are dirty, glass doors in fridge section are covered in smears and finger prints. I dropped an item down the side of the self checkout and was horrified at how dirty the floor was, dust, hair, spilled food and bits. Needs a very deep clean.
November 2023 by Welsh Dragon
Shop at this asda a lot, however today I was completely appalled by a lady working on the trolley self checkouts. A quite young lad was working on the basket self checkouts, he was lovely and upbeat, and clearly new. He poped over to the trolley self checkout as it seemed to me that he thought they needed assistance and the younger blonde woman working at 6:05pm 03/11/2023, shouted at the lad (in front of customers) just for trying to help, instead of correcting him for doing something wrong (from my understanding they didn?t need him and it was a mix up) she shouted at him, for something that small. I know I don?t know what had happened that day at all but by her mannerism it seems a common event. Honestly I have worked in retail and I?ve been the new person, and getting shouted at for trying to help IN FRONT of customers is a absolute joke.
