March 2024 by angel turner
Reception staff unhelpful and rude practice manager again very rude wanting to argue trying to blame me that I didn't receive repeated prescription plenty of time was given by myself as repeat was put into surgery previous week a member of surgery staff had changed collection point without being asked to do so even after phoning and rectifying this error thay still didn't send script to pharmacy telling me its my responsibility to make sure I get medication on time and just come collect script I was in work and couldn't just leave I gave at least 10 days notice that I needed repeat
March 2024 by james bayliss
Lots of negative post here however I have had a great experience, Dr Denan thank you for going that extra mile and getting me the help that I needed.
January 2024 by Eloise Morrison
Friendly doctors who take the time to listen
January 2024 by Michele Williams
Dr. Moller is appalling. I had recently had a suspicious mole removed and was waiting to hear if it had been cancerous. I was told by the hospital the doctor would let me know. I had a letter saying to make an app for results. When I had my over the phone app she was extremely aggressive the first 5 minutes telling me I shouldn't be having my results from her it should be from the hospital and when I explain I did as I was told she snapped at me and said "do you want the results or not because I'll just hang up and get someone else to deal with you" i was shaking at this point just dumbfounded and said well obviously i want my results. She very quickly said "there was nothing wrong it just looked like scar tissue" asked if there was anything else I said no and she hung up. A month later I received a letter from the hospital explaining that there were abnormalities but as it had been removed thats all I had to do was look out for any changes and go back if there were I was completely disgusted with the attitude of that woman and am appalled that she still has a license. Not only did she lie to me but she was aggressive, nasty and completely unprofessional. What a horrible woman!!!
January 2024 by kevin thomas
Unfortunately not my own doing, I was 9 mins late for an appointment with Dr aubury today, when I turned up there was no patience in reception waiting to see anyone ,...within 4 mins, he called my name no introduction ,, your late he stated yes sorry I was bout to say why...I said I was here 255pm he said no abruptly stated it was 3pm ,after talking briefly for 6 mins about my appointment he the said you have been 6 mins now i,ff you need to ask anything else you need to make another appointment....I did feel like saying it took me 2 weeks to get an appointment and the last appointment I had I waited 59 mins in reception....did I have attitude no...what an absolute shocking experience you receive from your local GP..ever would you get this before the whole system is shocking in that place
December 2023 by Rebekah
Dr Aubery is great
December 2023 by Dion Rowles
Worst surgery in the UK. The receptionists who work here a bunch of egotistic wet wipes who think they are qualified doctors. Avoid this surgery at all costs.
October 2023 by Claire Rowson
You will be dead before getting through to reception never mind seeing the doctor!
October 2023 by michael pearce
Tried ringing Monday for an appointment told they have no one to answer these calls.Tried again on Tuesday six times throughout the day only to be told for the first three calls they were experiencing problems with the lines, please ring back later, Tried ringing later to be told 15th in queue, rang later 8th in queue, rang little later to be told back to 15th in queue .This is either a deliberate ploy to deter patients or the practice is being badly managed, either way this is people's lives.
October 2023 by one and only
Awful amount of waiting time nearly an Hour! one receptionist yes one! Dr. was nice enough and apologized for long wait that said we need more Doctors one is not enough get more! your stressing everybody out including me enough to drive the patience of a saint!
September 2023 by Kelly Lea
Can never get through !!Been 1 in the que for about 40 minutes !!
September 2023 by Tim Hunter
This is from Elizabeth Ann Hunter, I called today three times to get though to the all times waiting for about 30mins but I got though on third time.When I got though the doctor to speak to Dr Wells for my medication he understood what l needed to be done for me and he was very understanding so thank you again Dr Wells more doctors should be like you ????xxx
May 2023 by paul williamspau
I've been fortunate to have dealt with very professional friendly staff when I've needed to call
May 2023 by Kim Keates
I have recently moved into the area. I?ve found the receptionists very helpful and friendly, but my husbands repeat prescriptions keep getting lost and delayed. Can?t rate Dr Hyatt highly enough, most caring doctor I?ve ever met!
April 2023 by Trevor Treverson
Terrible service, had bloods done three times now and don?t address the issue, lost the second bloods, and they wonder why people get frustrated, cess pit. Looking at moving
