May 2023 by Peter Mayhew
Don't bother calling or attending for an appointment unless you are a local and registered with the practice. I'm an 'outsider' and I was refused an appointment and ended up at the local Pharmacy who helped me out. Unfortunately, even this alternative has been closed off to those not registered locally as this Easter my daughter was reluctantly refused assistance as the Pharmacy has been told to stop giving any help. You have to call 111 or try Dolgellau or ultimately visit Bronglais, which is 30 miles away. So much for a universal NHS. The Welsh government and Gwynedd council do not want tourists or day visitors as presumably they could spoil the purity of the Welsh race.Thank you to whoever replied to my complaint and suggested either communicating by telephone or letter. A contact telephone number would help and even a name or department would be even better. I complained last April 2022 about the same problem and didn't really get an answer, I was just fobbed off excuses, not real answers as to what you should do if you feel ill whilst visiting the area and I have posed several questions that I would rather like to have answers for: What are we supposed to do if we get ill, whilst in Wales, now that not only the health centres refuse to help and now the pharmacies are told to refuse to give any help as well?What I also need to know is why are we being discriminated against?Why are we expected to go to a hospital 30 x 2 miles away when we could be treated 1 mile away?Why clog up a hospital A & E and waste fuel and add to pollution when there is medical attention available locally?Would you have been happy if my daughter had called an ambulance?Why are we discriminated against whilst in Wales when this is not the case in England? As for suggesting that I 'had a difficult experience' somewhat downplays the possible disastrous consequences that could occur because of someone who has been refused an appointment when having a 'difficult experience'. I also need to say that my complaint isn't aimed mainly about Rowlands Pharmacy because they are only carrying out the instructions that they have been given so I will ask another question which is have all pharmacies been told not to examine or discuss health issues with 'outsiders' who are not registered with a local GP? My daughter had to travel almost 160 miles to find a Pharmacy where she could find help. That is unacceptable. Finally, you would be happy to work with me to find a resolution. That will be simple to achieve. Allow me and my family (and all 'Tourists') access to to ALL NHS / Pharmacy facilities in the Tywyn local area, and every other area in Wales, otherwise you are wasting my time and yours.
May 2023 by Wicked FlyGirl
Rude staff & they mess up regularly and put people's lives on the line.
February 2023 by jake taylor
Amazing place! The receptionists are amazing and good for appointments and very knowable they always help and JAYNE and JO were good fun and cheered me up
January 2023 by Sean Bryan
terrible service rude receptionist that call you liars even when you have legal documents proving they refused treatment as witnessed by head nurse in dolgellau. ive had oppoinments made that were cancelled when i arrived. 4 years since ive seen my doctor and in that time ive had concussion, rta, broken rib,collapsed, suspected broken foot and more. ippreciate covid is a factor but the phrase nhs lottery was coined in 2014!!!! this is not down to covid!!!
January 2023 by Catherine Hyde
Kind and caring.
December 2022 by Kevin Pickering
Receptionist rude can?t get a word in, will not let you explain the problem . Never get an appointment when you ring even at 08:30am. I?m Welsh and under a temporary resident status. They are all brummies taking Welsh jobs unbelievable !! . Jane the receptionist thinks she?s a consultant knows everything . Shake up is needed at this place everyone in a comfy zone . Get rid employ the Welsh ??????????????
November 2022 by Stacey Robinson
Both receptionists completely rude. No care and compassion what so ever, weren?t interested in listening to why I was there or why I?d been directed to their care. When they did eventually listen (only because I asked them to let me finish my sentence before interrupting me) I was told ?It?s not my problem YOUR GP won?t issue you a prescription?.
November 2022 by Colin White
Everyone is very friendly. If you get there on time you will be in and out in no time
November 2021 by Shaji Punnattu
The Staff are very kind and caring. I appreciate their service and care.
November 2021 by Kevin John
Excellent and friendly staff throughout these troubled times.
November 2021 by evelyn gibson
Brilliant staff as always
November 2020 by Eddie Bird
The receptionists are so obstructive it's hard to believe.
November 2019 by Andy Robbins
Probably the nicest and most friendly medical centre that I've had the pleasure to attend. Everyone went out of their way to help me which is very much appreciated. Special thanks to the efficient and courteous man at reception, a brilliant doctor (who even sought a second opinion for my condition) and also to two lovely nurses at the minor injuries unit at Tywyn Cottage hospital next door.For those who are wondering, I go to a lot of medical centres, hospitals etc. with my elderly parents aged 90 & 96, so I do have a lot of frequent and regular experience.
November 2018 by Bethan Read
Rude receptionists that clearly don't care at all about wether you're ill or not. Rude replies off her. They don't care at all
