November 2023 by Chris Lee-Brassington
Who knew you could get yellow reflective vests for dogs?! As a new dog owner this is all crazy but also great. Can't fault pets at home for their range and staff who can help with pretty much anything you throw at them!
November 2023 by Chanty
Always spot on customer service in this store and the animals are really well looked after. Store is always stocked up with what we need
October 2023 by Sarah D
Great place. Always has full stock
September 2023 by Nova Barton
Great customer service. Always staff on hand to lend a hand
September 2023 by David Williams
Very little on the shelves in relation to fish tanks and filters, staff were unhelpful and clearly did not want to give advice or suggest a different product. Only advice was to order online, so that's what I did and will continue to do so.
August 2023 by Wayne Swallow
Excellent Staff they carnt do enough for you. So helpful and friendly 10 out 10.Thank you
July 2023 by Gavin Hailes
SERVICE WAS APPALLING! I FELT THAT BEING A CUSTOMER WAS A HUGE INCONVENIENCE.We went in to purchase a fair amount of fish to restock a tank with my kids on Friday, 15th July 2023, and initially, there was no one willing to help, despite seeing staff members walking about.The lady on the till asked a male member of staff to help, and he advised he was "too busy" and had to take something outside! He said to ask someone else to help who I could clearly see was already serving another customer.Eventually, the same male member came over (evidently annoyed he had to serve a customer) to the tanks where we were told to wait by the lady on the till and said, "What do you want?" in a very rude and abrupt manner. I explained what breed my boys wanted and pointed to one of the tanks. "Give me some room then" was his reply to my boys who were excited for the purchase. There was, however, plenty of space as we were the only customers in that area, and he proceeded to fill a bag of water and fish. I asked if my kids could pick the colours of fish they wanted, and he said No! I was completely shocked that as a paying customer, I could not choose what I was purchasing! He told me, "The store shuts in 20 minutes, and I don't have time to mess about catching the fish your kids want," which in a pet store seemed a little silly and very rude to my boys.Aside from his "pleasantries," what totally blew me over is I was expected to purchase a product I had not chosen.... I wouldn't ask for a menu in a restaurant, only to order and be told, you can't have what you chose, you will have what you're given!I left the store enraged and annoyed at 1) the attitude of the member of staff 2) the audacity of being told to part with your cash without chosing your product and 3) being told there was only 20 mins before closing and therefore all customer service and politeness is out the window.I would not recommend this store and I think someone needs to speak with the team working and closing up on that day, especially the male member as I'm sure that's not how your company would like to he represented.
June 2023 by Janet Allen
Once again outstanding care for my cat from Charlotte, Ross(previously) receptionists and Tom . So kind and gentle with my cat and so helpful to me. The advice going forward was excellent. Good selection of products as well. All credit to pets at home. Could not wish for better.
June 2023 by gordon campbell
Has everything i needed for my cats. Service was very good and asst very helpful
May 2023 by Stephen Foster
Absolutely incredible experience at pets at home, friendly experienced staff, knowledgeable and helpful, lily and Charlotte were exceptional highly recommend this vets absolutely 5*****
May 2023 by Toni P
Sometimes expensive but I use my VIP App so Sometimes I get good deals. Staff are polite and very helpful x
May 2023 by martyn randall
The supermarket of pet shops z it's probably got what you want , it's probably at full price , it's easy to park so you cough up the dough and smile .
May 2023 by Richard Burford
Friendly knowledgeable staff. I use the groom room and vets for pets here both are brilliant.
May 2023 by Paul Harris
Visited recently and I was very happy with the experience. I wanted to buy specific fish for several different aquariums I've had set up for a while. They had a great selection (considering the small area set aside) and happened to have everything I was looking for, which is always a good start!Firstly and most importantly, the aquariums were kept clean and tidy and all of the livestock looked healthy and well fed. They were separated out where necessary and sectioned in to appropriate areas so that the fish could be as comfortable as possible in their holding tanks, with a brief description and information about each and assorted plants and decorations where necessary. I watched several aquariums for a short while and everything I saw was behaving the way you'd expect, which was all good.The pricing is competitive and about right compared to other aquatic specialists in the area. They also have selected 'multi buy' offers, which were appropriate for shoaling fish and species that prefer to be kept in numbers. The foodstuffs and accessories which were kept sensibly nearby were also competitively priced.The staff I saw were polite, helpful and friendly and clearly knowledgeable about livestock and care requirements. I noticed that one particular member of staff was very tactfully advising a customer about what could and couldn't be kept together. This was done informally, yet professionally and politely, without feeling the need to lecture or belittle the customer.This all seems really obvious from a customer service point of view, but it's unfortunately not standard practice in this somewhat elitist hobby and I've been keeping fish for over 30 years, so I suppose I know a little bit about it!Overall, I'd say that the little corner of Pets at Home reserved for aquatics is an excellent example of a quality local fish store. Excellent!
March 2023 by Rebecca Adamiec
Thank you to the staff at The Groom Room this evening for doing such a good job with my spaniel, Buddy. Buddy has rear dewclaw?s which are always a problem to keep trimmed at home, he?s a nervous boy and was treated so lovingly and carefully, great job. Will definitely recommend ??
