January 2024 by Bam Thomas
The young redhead lady is lovely, the manager always pleasant, and staff rarely look like being in work is a burden, pleasant place to walk into, always get a lovely welcome from the blonde lady on the front till, overall great experience in store ?
December 2023 by Meryl Evans
Bought off internet click and collect on Saturday evening Sunday afternoon Halfords phone yon 1pm Sunday afternoon ,they haven?t got it , been stolen and says he Ultimate too something similar too something else, travels hour going there and different store manager wouldn?t do anything just refund me . I find store unfriendly and rude in front customers behind me , and I?ve contacted Halfords customer care many times and there do nothing to help, I?ve emailed complaint customer care and there ignore you ,
December 2023 by Caroline Jarman
I have bought a bike for my son this Christmas from the Llantrisant shop. I had a lovely man called Dan, serve me. I was collecting the bike and he made sure it all went smoothly. He gave me a free gift bag for the bike and because the Bike had dropped in price in the black Friday sale, he told me he would refund me of the difference. He offered to carry the bike down to the car and help with putting in the car. He really is a credit to the company. He was polite and very helpful. So anyone visiting this store should ask for Dan. He will help in anyway he can.
December 2023 by Chris Jones
We came into the store on the 23rd of December to buy roof bars and all the kit to go with it. A young chap who was working on the bike section helped us out. Not all items we wanted were in stock and even though he was busy he took the time to phone around other local Halfords to find and reserve what we needed. He really went above and beyond. He deserves a big pat on the back
December 2023 by Craig Jones (Shaggydoooo)
So after travelling 40 mins to get here then Standing around for 10 mins.. then ask someone for help only to be told and I quote "I haven't started work yet" !And then after smashing my head, blood and cutting myself real bad on my head I get laughed at by staff and then given a stinking attitude by the fraggle who apparently hadn't started work yet !!Absolutely shocking fariplay and I will BE SEEKING DAMAGES FOR MY HEAD !!And halfords if you would like to make it right wouldn't the best place to start of been by asking me ""if I was ok while the blood poured out of my head"" ?? Instead of sending some jumped up little bully boy with the attitude of 10 year old girl at me then maybe this wouldn't of come around but NOT ONCE was I asked if I was OK and instead intimidated by the steroid junky upstairs who is the only person to start work at 11:20am ????I have pictures from the day and I WANT THAT CCTV for the purposes of a claim being made as up to this point your complaints process is farcical !!Your company has my number and they best get in touch or I'm in redditch tomorrow in person!
December 2023 by Eifion Williams
Experienced an issue with a recently installed dash cam and was extremely happy with the help and advice provided by Lloyd and the team at Halfords Llantrisant - many thanks.
December 2023 by Liam
1 member of staff. He?s outside putting bulbs in a customers car so nobody is at the till. Not his fault but this is a regular occurrence here.
December 2023 by Julian Ralph
Straight forward good service.the young man who changed my battery was polite and new what he was doing..
December 2023 by Gillian Lewis
Usually a great service, but did not receive a text or E mail to let me know that the item was ready. Used live chat who said they would get back to me - no-one did and then phoned - they said that the item had been ready for collection for days and someone must have forgotten to let me know.??
December 2023 by Mike Smith
Very poor, person on bike section seemed somewhat overwhelmed to have a customer arrive while he was completing some paperwork. Eventually showed him my order was was supposed to be readyEmployee found the order Eventually and said it is boxed. I informed him that it was due to be built. I assured him I ordered online and selected built option online. He insisted I couldn't have, acting manager arrived and said I would have to pay for bike to be built.,they would not check website history for my order and take it or leave it. Very poor customer service and now regret not using a real bikeshop.
November 2023 by Robin Morgan
Very helpful and friendly staff - particularly Lloyd who gave very helpful and professional advice to enable me to purchase the correct product. He also fitted my reversing mirror camera very efficiently.Thank you!
November 2023 by Paul Hagon
Seem large loads of stock staff helpful but fitting wait times is weeks
November 2023 by Charlotte Cosgrove
I had a problem with my vehicle and became stuck half an hour away from home with two young children on board. I received assistance from a gentleman named Mamoon from this store and he went above and beyond to ensure my vehicle was back up and running in a very reasonable amount of time. Plus then offered me a free vehicle check. Thank you to this young man for your help. The store management as well as Halfords HQ should recognise how helpful, knowledgeable and professional you are. ??????????
October 2023 by Wendy Marsh
Great staff but the music is too loud, I was in the store 5 mins because I couldn?t stand it and the man in the same aisle as me said the same
October 2023 by Georgia Day
I came into the store this morning, quite urgently needing help with what materials I needed to put my front number plate back on securely!I walked straight to the till where I was greeted by a young guy with tattoos (didn't get the name sorry!) and he was nothing but help. Not only did he show me the double sided sticky pads, but he also took the time to secure them onto my plate for me, as I quite clearly did not have a clue and needed assistance!5* service, and the guy needs a pay rise for going above and beyond with his customer service, something very hard to come by these days!Thanks again!@xgeorgiaday
