March 2026 by David Thomas
This review is long overdue. Our family has been visiting Willows Dental Practice for several years, and the care we?ve received has consistently been first class. Every member of the team is friendly, helpful, and efficient, which always makes us feel welcome and well looked after.
Our whole family is cared for by Tesni Metcalfe, who is exceptional. She takes the time to make you feel comfortable and explains everything clearly and reassuringly. Tesni is especially wonderful with our young children, and appointments are always calm, relaxed, and completely stress-free.
A big thank you to the entire team at Willows!
February 2026 by Gavin Davies
I cant recommend this dentist enough, from the moment you walk in, the staff are welcoming professional and incredibly reassuring. The care and attention to detail is outstanding, and everything is explained clearly so you always feel comfortable and informed. The standard of treatment is excellent, actually the whole experience was calm and efficient.
January 2026 by Louise Bridden
This was my first visit to Willows with the Hygienist Faisal and his assistant Karla. They were both very professional and Faisal explained everything in great detail and no jargon!
I was extremely pleased with my visit. I very highly recommend this practice!
November 2025 by John G
An all-round brilliant experience at willows.
Caring and professional
September 2025 by David Murray
The building was spotlessly clean, felt very comfortable with Kate and Tesni doing a difficult extraction. Had the best clean and polish I?d had in ages, very thorough. Reception staff and nurses all great. Happy to have Willows as my new dentists ?
September 2025 by Su Altemimi
(THEY SHOULD BE REPORTED ) I am writing this review for my mother, who had one of the worst experiences ever at this dental center. She went in because part of her front filling broke and her tooth became very sensitive. My mother also suffers from anxiety and had heart surgery, which makes stress dangerous for her health.
Instead of care or professionalism, the dentist ? who claimed to be the owner ? treated her with shocking arrogance and cruelty. She mocked my mother, saying things like ?we are not a beauty center for you,? and refused to fix the problem properly. She even suggested filing down my mother?s front teeth rather than giving her the treatment she needed. This was humiliating, unprofessional, and heartless.
Because of this awful treatment, my mother left the clinic trembling, in pain, and in tears. She is still suffering now, even from drinking water, all because the dentist refused to help and instead chose to insult her.
No patient should ever be treated this way. This place lacks basic respect, compassion, and professionalism.
March 2025 by Carmen Kersten
I was sent here through the NHS 111 service for an emergency broken tooth extraction following a severe infection and abscess. I truely can't praise Catherine Llewelyn enough for the outstanding treatment she gave me. She was so gentle that I never even felt the injections and she removed the infected broken tooth without my even realising. I was truely VERY blessed to be sent to this practice today and wish I was one of their permanent NHS patients.
March 2025 by Mark Parker
I am an older customer of this practice and began my journey when I was about 15 years old. The dentist / practitioner was Mr Richard?s.
He was a fantastic dentist, he supported me with brace treatment as well as general oral health and advice for my dental care.
The provision has changed over time due to modifications of the practice.
The new team are excellent and always go the extra mile for me, this means a lot to me as I need to know that I?m being looked after.
It was sad to hear that some long standing staff are leaving the practice, for what ever reason. Nicola thanks for being a fantastic staff member to the practice, I will miss seeing you when I need to call in for the odd treatment.
Thank you team for going the extra mile for me.
It?s a shame that government regulations and shortages limit the skills and ability of such a fantastic, well deserved team, keep your peckers up!
Mark
February 2025 by MARA Kauri?
The receptionist was unwelcoming as soon as she heard my eastern european accent. I felt uncomfortable and wished I never used this practice.
November 2024 by silvana jennings
Very happy with my dentist staff friendly professional always a pleasant experience
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October 2024 by Cathy Robinson
Great service
Been coming for few years
Wouldn't go anywhere else
Very good as I'm quite nervous
July 2024 by Halima Begum
Excellent service, I had 2 wisdom tooth taken out. Richard and Tesni, both did an immaculate job. Book with confidence, you'll be in the best care :) all staffs friendly and welcoming.
June 2024 by Lex Smart
Had me waiting 20 mins plus I got there 5 mins early. Whilst I only have 30 mins for lunch. Will find a better dentist who cares about the private patients..... clearly the dentists are under paid hence why they don't care.
April 2024 by Gillian Hudman
Dr Tesni Metcalfe is exceptional. Her professional expertise and skills unrivalled. I have been treated by different dentists over my lifetime. So, my comments here are evidence based. The whole team at Willows Dental Practice are highly professional, empathic and efficient. I consider myself lucky to have been one of their patients for the past few years. Congratulations to Dr Tesni Metcalfe and the whole team at Willows. Thank you so very much.
April 2024 by Elaine Llewellyn
Having been a patient since the 1970's, along with my husband, we feel hugely fortunate to benefit from the wonderful dental care we receive at Willows Dental Practice. Everyone is highly professional, as well as kind and mindful of the more nervous patient, all delivered in the calm ambience of the new premises.
