December 2023 by A M
Ethan was very helpful and provided great customer service! I was confused about my upgrades and everything was made crystal clear. If you are having any trouble, I?d recommend going to the store rather than using the Vodafone customer service line as the staff are very informative and helpful.
November 2023 by Arther Duri
The food and vegetables in the market very fresh
May 2023 by Ron Rees
Swansea store has very helpful staff who are very knowledgeable to help you with some good deals.
January 2023 by lynsey maher
I was disgusted with the way one of the female (dyed blonde hair Swansea store) customer service assistants spoke to me. She was rude and had appalling customer service. I will be leaving vodafone owing to this experience.
July 2022 by Carol Edwards
Great staff ... understanding snd very patient. Jakub was amazing today he really knows his stuff...thank you Jakub
June 2022 by Blair Bondy
I Told them very clearly what I needed and the details of my European travels and they lied to me about a plan only for me to find out days later when I was abroad. They need to learn what their actual terms are, all of the Vodafone customer service folks I?ve talked to today on the phone are not aware of these things he told me and they?re all unanimously saying he was absolutely wrong.
May 2022 by Dave Cronin
Absolutely excellent customer service from all the team in this store. Very helpful and knowledgeable. Josh in particular was very patient and thorough, going through our two upgrades, trade in and data transfer step by step. Plus he has excellent taste in watches! ?.
May 2022 by Kevin Owens
Done my deal online and had to pick up my new phone from shop. No problem but neither online or the shop told me I would need an adapter for my new phones cable. Now had to order one. Bad or no info on this. The shop said my current charger and new lead would work.
May 2022 by Mahdi Uddin
The bald worker in the back corner talks very aggressively and constantly interrupted and talked over me. Terrible customer service.
April 2022 by June Margaret Cullen
I am partially sighted and was having some issues with my new galaxy phone. I went in to the shop at a quiet time and the two girls helped me navigate my new phone and they were 100% engaged in helping this old lady get the best out of my new Samsung phone.It's a good idea to go into see them in a quiet time. But for me it was a great Vodaphone experience.
March 2022 by Leon Bounds
I recently went in to sort out a new internet connection for a house I'd be moving into. It was quiet when I walked in, mind you, they had only just opened so chances are I was the first person in. While filling in the forms/application, we had a few problems with finding addresses and the system being slow. But the people that served me were Ethan and Josh. I made sure to take note of their names. They were incredibly helpful, friendly and their service was impeccable. I would recommend!
March 2022 by Carl Sprot
Great friendly and professional service from the team at vodafone shop with a problem i had with my cellular watch plan all sorted now
December 2021 by Peppermint
Really friendly advisors, especially Tom. Able to get us great deals and show us how to save even more money!
October 2021 by andrew jones
My daughter wanted a new phone we were served by a chap named Josh, excellent service and very knowledge, nothing was to much trouble for him , we visited o2 and ee but the service was not half as good so we went back to Vodafone spent another hour with josh and purchased the phone, excellent ?
August 2021 by Stephen Jenkins
My wife needed a new phone so we went into the shop. Great staff very helpful. We came out with a new phone and a great deal.