March 2024 by Katie Garland
Booked a last min holiday cruise to the Caribbean through THG. Had a few hiccups after booking where we didn?t originally book the drinks package but wanted to add this on a day after booking. We contacted MSC who said it was possible but had to be done through THG as that?s who we originally booked with and wee still within our 7 day cancellation period. When we contacted THG we were told ?absolutely no way? but after speaking to Gareth Rees he was able to sort this for us. Thanks Gareth - highly recommend!
January 2024 by Tim Phillips [Electrician]
Excellent service, great staff who are very good at their job. I will always use THG Holidays to arrange my holidays.
November 2023 by Alistair Green
Booked a few trips through THG. F1 package and New York to name a few.Highly knowledgeable and experts in travel. You can tell them destination and they will recommend hotel etc.Will keep using THG and will keep recommending.
December 2022 by J E
Travelled to Vietnam with THG. Customer service was excellent and the trip was organised exceptionally well. I was travelling alone so a little apprehensive but had no problems at all.
November 2022 by Lee Williams
Wanted a bucket list trip for my wife and I to celebrate a milestone birthday. Pandemic aside, THG were open, honest and transparent. We travelled throughout Thailand and stayed in 3 different locations, all amazing! Big thank you to Senet, who worked with me to tailor the trip to my requirements, her knowledge and and communications took away all the hassle and made the holiday seamless from end to end.I've no hesitation to recommend THG to anyone and will be using them again in the future.
November 2022 by Angela Seddon
We would like to say a massive thank you to Bev from THG.Your advice, response and willingness to provide us with the best experience has really been appreciated.You really do deserve a gold star.We will definitely be in touch soon to arrange further holiday bookings.
November 2022 by Chilli Bonbon
THG couldn?t have been more helpful and friendly while we were making our booking, and I wrote them a 5-star review based on our booking experience. However, once we?d paid for our trip, they were noticeably less interested. I had a query that was fairly urgent and to which I?d not been able to find answers on the internet, so I rang the agent I?d booked with. I had to ring three times over a period of as many weeks because no-one ever rang me back. And, when I finally asked the person who answered, their advice was to look on the internet as they didn?t know the answer any more than I did. Then on arrival at our destination, we discovered that 2 of the party had been sent the voucher needed to get on the bus but 2 hadn?t. Luckily, the bus company took pity on us, telling us we weren?t the first this had happened to. I might book with THG again one day but I?ll try out other operators first in the hope of finding one that offers a consistently high level of service.
November 2022 by Lesley Howells
Thought they were brilliant! Had a well priced cruise on MSC Virtuosa, fab ship, almost new. 3 ladies travelling in separate balcony cabins. Wouldn?t hesitate to book again
November 2022 by Steve Drake
So so need I say more
November 2021 by Charlotte Stroud
I've booked a few trips with THG Holidays, each time the holiday has been flawless. For my latest trip to New York, the incredible team found the best flights for the best possible price, likewise with the hotel. I received the same exceptional service on our trip to Florida (thank you to Mandy for finding our AMAZING beach front Miami hotel at such a great price!). All the booking info is sent to me straight away and I am always provided with everything I need. Can't wait to book my next holiday with the fab team at THG.
November 2021 by Rebecca Silverwood
We booked a two week holiday with this company via Secret Escapes to Cambodia and Vietnam. We paid all the money on booking in July 2019 as we were required to do for departure March 2020. By the time we got to February we realised that things were very wrong in the world and we phoned to try and cancel or at least rearrange . We were told we either went of forfeited our money which was exactly £4000Obviously we decided to continue and of course it was disastrous . We ended up paying for a substandard trip to Cambodia funding our own flights home and the only part of Vietnam we visited was the airport not the 12 nights we were due to spend there .They did arrange for us to stay in a frankly substandard hotel in Cambodia but as the Covid crisis rapidly escalated we were abandoned to our fate and had to make our own way home .Subsequent discussion with them have led absolutely no where they take no responsibility for what happened to us and other travellers .Thg relied upon saying it was beyond their reasonable control but the reality is they didn?t want to cancel or rearrange our holiday because they had our money.We knew it was unwise to go and despite our best efforts we could not get the company to see this or compensate us for not visiting the country that we booked to go to on our return .We have been badly burned by THG travel and Secret Escapes and I would never recommend them to other people .Don?t take the risk and book with THGI really wish we hadn?t .
November 2020 by Hayley Paultyn
I booked with THG recently for my annual Las Vegas trip and I must say I cannot thank THG enough for their service before, during and after the trip. They were on hand when I needed absolutely anything, even whilst I was abroad. Would definitely book again with THG. The service was incredible and we had a trip of a lifetime! Everything ran so perfectly.
November 2020 by Adam West
I recently booked my route 66 road trip with THG Holidays. I was quite apprehensive booking such a massive bucket-list trip, but I had enormous help from both Elise and Gareth in the sales team. Their knowledge blew me away, and every element of the holiday they booked was fantastic.
November 2020 by Jason Manley
I've now booked 2 family holidays with THG holidays and each time the service has been amazing. Thank you for being extremely professional and finding me the most amazing holidays ever!! Jason
November 2019 by Bradley John
Good customer care when booking a recent Luxury Tour of Vietnam and Cambodia..Two stars for only that! The trip booked via Secret Escapes was great as was their customer care...Totally disgusted with the lack of customer care by THG! No stars! Such a rude and dismissive attitude experienced on return over justified queries!! Will never use again or recommend as grave concerns as to their response in an emergency situation while travelling on a holiday booked with them!
