August 2025 by Ianjohn Williams
Need a shop In Swansea town center as family can't get to some. of the shop come back to Swansea town centre ? ??
August 2025 by KG K
Not a lot of selection to be honest
April 2025 by Ella Harris
Went in here looking for some nice crocs. Got help from this nice member of staff named Alfie. He helped me find the perfect pair and gave the best customer service. Service was very quick and was very helpful overall. I would definitely come here again.
April 2025 by grace qwq
So, I went into this shop looking for a nice new pair of trainers. I was not disappointed with the level of care I got treated with by staff members. Specifically, this member of staff called Alfie, made sure to help me and was so quick providing a shoe in my size. It was a very helpful experience and Alfie was so nice that he brighten up my day.
March 2025 by Kwesi Idun
I'm going to a family wedding near Ashbourne in Derbyshire next weekend, so I went to Sports Direct in Morfa to buy some formal shoes for the occasion itself and canvas trainers in general. The service I received from the staff was fantastic. Kai, Tom and Zade were outstanding. Not only did they do everything to make sure that I got the size shoes which were comfortable, but they asked about the wedding and what I'd need for it. They also each said that they hope that I enjoy the wedding and that it goes well. Those three are a credit to Sports Direct! I don't normally write customer reviews, but on this occasion I felt that I needed to!
January 2025 by gez couch
Excellent and well informed staff. Really happy with my purchases. Even the checkout assistant has time for a chat and was knowledgeable about designer wear.
December 2024 by Farhan Rahim
It is very bad to experience with the customer service at the retail store. It is disappointing when a simple issue like an incorrect price ticket is not handled effectively. Customer service plays a crucial role in maintaining customer satisfaction, and the behavior of the manager can have a significant impact on the overall experience.
In this case, it seems that the manager's unprofessionalism only exacerbated the situation. As a customer, you have the right to expect courteous and professional behavior from all staff members, especially those in leadership positions. The manager should have handled the situation with care, understanding, and a focus on resolving the issue to your satisfaction.
When dealing with incorrect price tickets, it is essential for staff members to acknowledge the mistake, apologize for any inconvenience caused, and take steps to rectify the situation promptly. This could include honoring the price shown on the ticket, offering a discount or alternative solution, and ensuring that similar errors are avoided in the future.
Having a manager who is unprofessional not only reflects poorly on the store but also creates a negative experience for customers. It is crucial for retail stores to prioritize customer service training for all staff members, especially those in leadership roles, to ensure that they are equipped to handle various situations with professionalism and empathy.
I would encourage you to provide feedback to the retail store regarding your experience. Constructive feedback can help them address any gaps in their customer service training and management practices. Additionally, if you feel that your concerns have not been adequately addressed, you may consider reaching out to the store's higher management or customer service department to escalate the issue.
Overall, customer service is a vital aspect of the retail experience, and it is essential for stores to prioritize customer satisfaction and professionalism in all interactions. I hope that your feedback will help the store improve its customer service practices and prevent similar incidents in the future.
October 2024 by Susan Howells
Lovely funny guy helped me in shoe aisle upstairs in the shop. Nice to see funny pleasant staff for a change. Put a smile on my face.
October 2024 by Spencer Banks
Very rare they have my size or my sons, some of the staff if you can find one don't want to help you out.
October 2024 by Ash Evans
Awful service - ?staff? standing around talking while customers are waiting. Absolute jobs worths
September 2024 by Samantha Jesney
Went in to sports direct at Morfa around 5.30 this evening to experience the sheer horror of purchasing football boots for a picky child with slim feet. The 3 male staff members upstairs who served us were fantastic. One lad was back and forth to the store room for different sized boots every few minutes, he remained cheerful throughout this grueling experience, a mighty feat. I would be lying if I said I'd remained even half as cheerful, whilst my son continued to complain about the comfort of boots that cost as much as a mortgage, or olive oil.
After what felt like the whole of 2020, we proceeded to the checkout. The assistant joked that the till was closed, a much needed and appreciated joke by this point, as I had both tears and sweat in my eyes after a decade of watching aforementioned son trying on boots. We had 2 returns and 3 items to purchase. The bag we wanted to purchase had no ticket on it, so the assistants happy sidekick offered to run down to check the price. He came back, almost as sweaty as I was by this point, and we proceeded with the purchase. During the course of this a very snappy little man arrived hoping to exchange items with a receipt for different items, he was particularly rude to one of the sales assistants, who remained professional and polite throughout, not even a hint of passive aggression (which in my own days of retail I laid on thickly in these situations!) Overall the experience could have been truly hideous and stressful, but these 3 cheerful young men and their lighthearted banter saved me from a little mental breakdown. Next time I feel like paying £28 for a bag by some brand I've never heard of, I'll definitely be returning to this store.
Update: the £28 bag has a rip in it on day one, from the strain of carrying a pretty much empty pencil case (because apparently my teen son doesn't require equipment for school) and a 500ml water bottle. So the 5 star review is certainly not in respect of the quality of the items sold there.
July 2024 by Howard Jones
Overpriced shop, not much more I can say.
June 2024 by rachel Hamilton
Brilliant customer service here better than the other one in same city where I cpuldnt find a member of staff to help me with trainers. Even when I had to return them for a new size the service was outstanding. Well done great store!!
February 2024 by Steven Nicholas
They ignore the phone so there is no way to check if they have what you want without showing up and probably wasting your time.
February 2024 by Lazarus
Good size, plenty of choice.
