March 2024 by Yasha Rahbari
My interaction with Peter Alan in Swansea was profoundly disappointing.Their customer service is shockingly inadequate; they consistently evade calls once payment is secured. Despite an agreed-upon tenant-finding price, they haphazardly increased the charge, altered my utilities contract without consent, causing ongoing issues with energy bills. Attempts to rectify the situation were met with uncooperative responses, claiming my details weren't on record.Additionally, rent deposits were inexplicably delayed for over 4 weeks.Managing my property to find a tenant with Peter Alan was an overall unpleasant and frustrating experience.
March 2024 by Bimi Sebastian
Letting manager's are very friendly and helpful.
February 2024 by Musab ÇOBAN
Stay away! Untrustworthy agent!We have arranged a viewing and they just cancelled the viewing with a text message before a couple of days from viewing. I informed them that I will be coming from up North East of England and bought all of my tickets and planned my journey around this viewing. So they left me in a difficult situation.
February 2024 by Jessica Williams
Daisy was very helpful, provided us with everything we needed, Thankyou so much
January 2024 by Habu
Paul, I wanted to take a moment to express my deepest gratitude for your exceptional support and guidance throughout the entire mortgage process. Your expertise, dedication, and proactive approach truly made a significant impact on making this journey smooth and successful. I am incredibly grateful for your hard work and professionalism. Thank you for going above and beyond to secure the best possible outcome for me. Your assistance has been invaluable, and I appreciate it more than words can convey.
January 2024 by Morgan Davies
Paul and the rest of the team at Peter Alan Swansea have been phenomenal from Day 1.Friendly, helpful, informative, not at all pushy, and incredibly supportive throughout the whole buying process. I don't know what we would've done without all the help Paul has given us - thank you!Can't recommend their services enough.
January 2024 by Nourah Sh
The worst rental company, do not deal with them
January 2024 by Mohammed Bamasaq
the worst agent ever. they are scammers, after signing the contract and transferring the money they don't give you the keys and don?t transfer your money back. I highly recommend you to deal with another agent
January 2024 by Ali Alshammari
Guys becareful of this agency. My cousin have taking an apartment from them and they told her to pay 6 months in advance and that was on November 2023 and she will move in December 2023 and she has paid the full 6 months . When the move in date comes she asked them for the keys they told her the landlord his mother is sick and he could not my cousin to be in and he does not gave her the keys so she asked Peter Alan for her money back , they told her it is not our problem and we can not get your money back from the Landlord .Guysss becareful I would not recommend this for anyone of you . The worse agency for renting apartments
January 2024 by Ma olga SUBA
Very helpful and amazing staff especially jade and katie
December 2023 by bassim alkhanchi
1st dealing with Peter Allan to rent out two properties I find them very good specialy Tom and James
December 2023 by Cerys Whitby
Great experience especially with Paul who was super helpful
November 2023 by Rebecca S.
I did rent with Peter Alan in Swansea and getting the contract went well. Maintainance was recorded fast, fixes could have been better, especially when it is raining through the roof but I understand this comes down to the landlord. However the landlord still owes me money but since I returned my keys noone at Peter Alen calls back, picks up or answers emails. Which is a shame as I reminded them about the money for weeks before I moved out and they promised they will sort it out. I loves living there but since I will probably never see my money this has added a negative feeling for renting with Peter alan again....
October 2023 by Thomas Froom
Massive thankyou to the whole team at the Swansea Sales branch, all worked very professionally, friendly and caring during the process of me buying my first home. Kept InTouch with me, helped me chase parties, and gave me plenty of reassurance and explaining all the different processes which gave me plenty of peace of mind.Another huge thankyou to Mathew Bounds, who continued to stay in contact to check how things were progressing and offer support when ever I needed it.Was an overall pleasant experience, and would definitely recommend!Thanks again !
September 2023 by Philip Jones
I put a property up for auction which I chose Peter Alan to deal with as I have had dealings with them before and as last time it was 5 star service from start to finish would recommend them to anyone who is looking to sell or byeThanks to Jade in the swansea branchFor all the work she done getting everything done before the auction
