March 2024 by Suzi Wilson
Very poor customer service post surgery. It is impossible to get follow-up appointments when the branch is only open 2 or 3 days a month. Left an urgent message for a call back nearly two months ago but not had any contact. Staff are lovely. but their service is quite shoddy.
September 2023 by Mo Williams
Excellent cataracts surgery performed by Dr Kiss and his staff in Cardiff. The care and sympathy shown to this 80 year old lady was appreciated. I must add that the 3 appointments I had in Swansea put me at ease. The staff in Swansea were very reassuring and very professional and the two ladies in Reception were extremely thoughtful. A special mention is due to Paul the Optomotrist who examined my eyes and explained my treatment in detail to me and asking me if I had any questions at every point. Optical Express you should be proud to have the excellent Staff in Swansea on your payroll. Thankyou so much for looking after me and restoring my vision. Kind regards to all of you. Mo Williams
September 2023 by Talliyah Howells
brilliant experience my grandfather can now see properly he will be trouble now but this company are by far the best
June 2023 by Rebecca Tatam
Had my laser eye surgery over a month ago and it's the best thing I've done. All the staff were super friendly and helpful in both Swansea and Cardiff clinics. I would highly recommend optical express
June 2023 by sideshowsusie
Great service at the Swansea branch although haphazard maternity leave cover of optician. This meant I had to go to the Cardiff branch which is chaos. Lovely staff and good care at both branches but the company is short staffed. 5* prices but 3* service. Not the fault of the staff who are exemplary.
June 2023 by Jack Tom
Cost much more than advertised. Receptionist unprofessional loudly discussing people?s personal details
May 2023 by Rebecca Rees
Had my laser eye surgery over a month ago and it's the best thing I've done. All the staff were super friendly and helpful in both Swansea and Cardiff clinics. I would highly recommend optical express
May 2022 by Shaun Jones
I had Lasek with optical express around two weeks ago after wearing contact lenses for around 20 years.I finally decided to get laser eye with optical express and from start to finish the process has been absolutely amazing.Dr Luca Antico carried out the procedure and I can honestly say he has changed my life in giving me 20/20 vision again.The process was quick easy in a very calm environment.The follow up care with Shameela + Natalie has been absolutely amazing they have not been able to do enough for me.I couldn't recommend Optical express enough.
April 2022 by Dorothy Greenway
My husband has had Amazing care . The initial assessment was so thorough to see if he was suitable for surgery, the planning of the surgery was simple and aftercare excellent. Highly recommend this company
April 2022 by Luke Rees
Lasik Eye Surgery ReviewI had been thinking about having laser eye surgery done for such a long time to get rid of wearing glasses but always put it off due to being nervous. I decided to go and discuss with Optical Express Swansea to see if I was applicable to have it done. From the minute I walked into there and discussed my options I felt I was in safe hands and decided to go ahead with the surgery. The payment options are very flexible they require a £500 deposit then the rest of the money can be paid 10 months interest free. The surgery was very successful and had very little pain during surgery. Immediately after my eyes were stinging and I could barely open them for a few hours which was strange but completely normal. After getting home and resting with my eyes closed for a few hours I was able to open my eyes by the evening with hardly no pain. I seen Optical Express in Cardiff the day after surgery for a follow up appointment to make sure there were no issues all was ok and passed 2020 vision checks the day after which is unbelievable! You are advised to wear sunglasses outdoors for the first week to stop dust and any bacteria getting into your eyes this also helps you adjust to how bright light is etc. The team told me to carry on with eye drops as instructed as it is vitally important to do this to stop infection. My vision was so clear the day after surgery so there was no problems with me returning back to work. My eyes were a little bloodshot to each corner of the eye for around a month but this doesn't cause no pain at all and does start to clear after 3 weeks of surgery. 2 Months on from Surgery this has been the best decision I have ever made my vision is so clear being able to see the way I can now is unbelievable such a game changer! I have recently had the 1 month review in Swansea where they ensure all is healthy with your eyes and heeling well. Another vision check is done where again I was hitting 2020 vision which is incredible. A massive shout out for Natalie & Kavneet at Swansea who were extremely supportive throughout the whole process. Cant thank them enough for how supportive they were with me as they knew how nervous I was. Overall I would highly recommended this surgery to anyone it is incredible.
May 2021 by Rosemarie Mead
HiHad my consultation with Sheeree in SwanseaAll I can say it was exceptional Sheeree explained everything in detail the whole experience from beginning to end was just fantastic any questions were answered comprehensivelyCan?t wait for my surgery in BristolThe team in Swansea are a credit to the companyThank you so much for making my discussion so easy
March 2021 by Becky B
Had a great experience with Optical Express both here and in Cardiff were I got my surgery done a month ago. Natalie in the Swansea branch is always there when I visit, pre and post op. She is a delight to talk to and made me feel welcome every time. The people at Optical Express really made the whole process easy and gave me all the information I needed.
March 2021 by Sarah Hughes
I?ve recently had laser eye surgery and Natalie from Optical Express Swansea was absolutely amazing throughout my whole process from the initial consultation to my post treatment appointments. Her customer service skills are excellent she really does go above and beyond to help her clients and if it wasn?t for her I don?t think I would of gone ahead with the procedure which was the best thing I ever did. Thank you Natalie for taking the time and answering all my questions I had reassuring me and making sure I had all the info I needed before going ahead with the laser treatment.
March 2021 by Enid Townsley-Hughes
The cataract surgery was very well managed, I had my previous operation at a different private hospital and my experience with optical express was much better and the follow up is also very good
September 2020 by Nia Hawker
Fantastic service from a very friendly team. The free consultation is well worth going to and taking that leap and having idesign lasik surgery was the best decision I?ve made. The surgery was painless and fast and has given me a new quality of life.
