January 2024 by Elizabeth Twist
Extremely patient and helpful assistants. Did not try to sell us what we didn?t need.Well done!
January 2024 by Lauren Thomas
No one can understand English when you phone them and doing the security questions are so difficult when no one understands English.Explain a problem and they don't know what you mean and it's really bad customer service
December 2023 by Angel Remot
Excellent service from the cutest worker ever Zahra <3Thank you for the fast service and new phone! :)
November 2023 by Tabita Fantetti
Excellent customer service
October 2023 by Phil Allen
Helpful
August 2023 by steven lupanko
I was served by fal and she was very efficient and polite and helpful. Thanks. Steve.
January 2023 by Carolyn Joseph-Waite
To be fair, I have had nothing but trouble with o2 recently and went in to the shop fully intending to quit o2 for a competitor. I had already spoken to a member of staff at the mcarthur Glen store who wasn't helpful, and have done a webchat which also didn't sort the problem. Habib was amazing and spoke to o2 customer service for me, and performed a sim reset. He checked all was well before we left the store. Thanks Habib!
December 2022 by Tee A
Recently went in with a network problem and Joseph was really helpful and managed to fix the problem!Thank you very much for the great service!
December 2022 by Sana Ald
Would like to thank Joseph for being patient, friendly and professional and sorting out my network problem.
December 2022 by Kuyavian Slav
I was at the O2 Swansea Indoor Market today, the equipment, design and quantity as well as the selection are a big plus. The biggest downside is the service staff. When I entered the O2 store, no one was interested in me, I was looking at the phones that interested me and still no one from customer service approached me. I had the impression that the employees were already feeling Christmas because they were joking about some topic very loudly and laughing loudly and eloquently. I felt bad and after five minutes of disinformation and interest from customer service, I left heading to the competition where I was served in the right way and with due respect.
December 2022 by Paul Thomas
One off the staff had a terrible attitude..Will go to a different branch next time
May 2022 by Geoff Morgan
I would like to praise the staff member for sorting out some phone issues with transferring my contacts over to my new 02 sim, he was so knowledgeable helpful and fixed a few other technical issues as well.Many thanks from a very satisfied 02 customer
July 2021 by Ann Edwards
Don?t ever leave a review online. I want to say thank you to Carl the tech guy and the staff in o2 in Swansea.I am a very nervous person and they helped me transfer all my photos and contacts. You are all very thoughtful, thank you for your assistance today xx.
July 2021 by Ryan Jones
Very disappointed with the customer service here this morning. The lady who was serving me was condescending and rude, and it felt like me trying to buy a handset was a massive inconvenience to her. Needless to say, I left and took my business elsewhere.
July 2021 by Wozzy K
The level of high quality customer service the team provide is absolutely sublime
