October 2023 by Carla Benjamin
Great store, Dan was a particularly good salesman. Very accommodating and helped us with the sofa we wanted and needed, didn't try and upsell.
September 2023 by ???? ????
High quality
September 2023 by Stuart Barness
Very good, Salesman very informative and pleasant. Didn't leave out anything.
August 2023 by paulherbert1977
Awe full customer service we walked around the store 3 times and no one came out of the office we could see them all looking at us.It won?t be long before these go out of business ?
August 2023 by Dean Hopkins
Very helpful staff in store. Whole process was very smooth and the man who helped us in store was both incredibly knowledgeable and friendly. Highly recommend visiting over the website.
July 2023 by eddie Swansea
Excellent service from Staff So much so we bought a new suite.. Thankyou DFS.
July 2023 by eddie penlan
Excellent service from Staff So much so we bought a new suite.. Thankyou DFS.
April 2023 by emily brown
Ordered a sofa with meryl feb 23. She was very friendly, had great product knowledge and made the process really simple for me. Sofa was ordered, paid for and delivered within 5 weeks. Couldn?t fault the process at all. Even down to the delivery team. They handled everything and set up the sofa for us. One happy customer.
March 2023 by Kathryn Lloyd
Came into store this morning , nobody else was instore . I sat and measured the items I was interested in and looked at the fabrics . Nobody came to assist me or even aknowledged I was there. I left after about 30 minutes of no assistance and no sofa ordered :(
March 2023 by Adrian Skyrme
Really helpful staff. Plenty of choice of sofas
February 2023 by Karen Edwards
One of the first places you might think of for sofa shopping and for good reason as there are a lot of sofas here on display. Unfortunately, none of them seemed to meet our requirements and did not seem to be of as good a quality as some other retailers (non-sofa specialists). Prices seemed average for other places we visited.On our visit we beat the rush so no customers and lots of staff who were happy enough to leave us walk around without bothering us (a positive for me). One staff member was later very accommodating by showing my young child all the buttons she could push on various sofas to keep her entertained.Worth a visit if sofa shopping, just to try them out in person.
February 2023 by Gareth Jenkins
Called looking for three piece suite poor service asked for information and told to look on internet lost sale went to Arthur Llewellyn Jenkins and had good service and bought furniture from them
January 2023 by Rob Dee
Great that it was busy and a salesman/woman didn't jump on you as you walked through the door. Some really nice suites at reasonable prices.
December 2022 by Kate Davies
AVOID. Ordered a sofa in July with an 8 week delivery. That date came and went. Lied to and told a different story every time. Even told on two separate occasions the sofa was on the way to the distribution centre and to expect a call in 48 hrs. You have to chase them for any communication. I asked for a call from the Swansea manager to cancel my order. Got a call from Tristan in the Haverfordwest branch. Was assured I would receive the sofa on the 11/11/22 and he was in fact going to call me on the 1st to give me an update. Just like the sofa.. non-existent! I'm now told the end of the month. 8 weeks now 18 weeks and counting! Honestly go to SCS or Leekes!! DFS have zero accountability and will say whatever they need to to get you off the phone!
December 2022 by KEITH TERRY
Great experience & very helpful salesman ( Dan ) shame about the coffee & mince pies.
