July 2025 by John Frank
Avoid This Practice at All Costs ? Utterly Incompetent and Frustrating
This has to be one of the worst doctors' surgeries I've ever dealt with. There?s only ever ONE doctor on, and they?re consistently running late?we're talking delays of 30 minutes to over an hour as standard. It's as if they think your time means nothing.
Appointments? Good luck. You?re told to ring back weeks later at exactly 8am, where you?ll inevitably face a jammed phone line, a pointless queue system, and a receptionist who tells you?surprise!?there are no appointments left. It?s a vicious cycle of inefficiency and poor management that leaves patients stranded without care.
When you do finally get in to see someone (after jumping through hoops), you're met with junior-level doctors who seem completely naive and out of their depth. There?s a clear lack of experience and confidence?it doesn?t inspire trust when you feel like you're being diagnosed by someone who still needs supervision.
This place is a complete shambles. Understaffed, overbooked, and run with zero urgency or regard for patient wellbeing. Avoid if you can. They are failing their community.
June 2025 by Rob Lowe
I was taken to the Beacon after a referral by a Dr. It was clear that the Dr hadn't read the notes, because of other complications.
The physio, at least took her time, asked questions and listened to the answer.
She referred me to the right department's.
It's been eighteen months of pain, but at least we're getting somewhere.
March 2025 by Cheryl Webb
I would like to thank Nichola and Emma from the physio team for providing me with support through Hydro sessions and exercise ready for my Hip replacement. Both very professional, very welcoming and supportive of each individuals needs in the groups. Thank you again. Cheryl
February 2025 by Mike Callaghan
Unable to geat an answer when ringing. Totally unacceptable reception
November 2024 by Nawal Simpson
Not great. It's very difficult to get an appointment. I was told that I had been booked in for a certain time only to arrive and find out that there was no appointment even recorded for me.
April 2024 by Jonathan Jones
Today I had an Appointment with Damien Wilkinson. I have chronic neck pain and he listened compassionately and spent a great deal of time explaining my prognosis and treated me with so much dignity and respect and has truly given me hope for my future. I Can not thsnk him enough.
January 2024 by Al mathias
Had pain block injections yesterday 25/01/24 . Unfortunately don't know the name of of two Dr's that did it any help is appreciated.
January 2023 by carolyn challis
Well I must say, I got further than being on the other end of the phone, I actually made it to the waiting room today! Alas, that is as far as I got. Appointment was made, in the morning with Dr Jones for 12.15pm. I arrived at 12.05 only to be still waiting to go in at 13.05pm. Whilst waiting I was the only person in the waiting area for 15 minutes, even asking the receptionist if they had forgotten about me. For half an hour I waited with nobody going in or out of the doctors door apart from student doctors. Eventually I asked the receptionist to cancel the appointment as I needed to be else where. I received a text from Dr Jones about 20 minutes after leaving apologising and asking me to take photos of my psoriasis, send them over and she would ring later to discuss the matter. It is now 7.10pm no call received still suffering with my condition. You can make your own mind up if you think this is neglect/negligence for a patient wellbeing. The surgery needs a complete overhaul. Why can't they go back to the way it was before covid, making appointments without triage
May 2022 by S JP
Impossible to get through at all. Have had to come off my medication as I had no way to order repeat prescription. Horrific. Don't know whether to go private or try another surgery.
May 2022 by anthony redburn
Brilliant service and the doctors and nurses were awesome they kept ne reassured when I was feeling anxious.really can't thank them all for the help they gave me.
December 2021 by Adam Ford
The worst reception I?ve ever witnessed .
They never ever answer the phone and I was forced to to travel in my ill state to confront the receptionist and as I stood outside ringing them I watched as they ignored my call for several attempts . Beverley I believe her name is and as I approached with the phone in my hand to challenge her on not answering my call I was met with attitude and rude behaviour
A terrible practice and should be investigated by a governing body .
October 2021 by Christine Reilly
This has got to be the worst service possible.
It needs to be closed and the money that is being spent on this travesty of a public service given to a service that actually works. Total and absolute waste of public funds second only to the appalling GP service in Wales.
April 2021 by Shell Burton
Got to be the worst receptionist in the uk there rude have an attitude problem and it takes three days to actually get through to someone on the phone and that?s just to get a repeat prescription seriously look for another surgery cos this one is shocking and just to top it off my husband lost his father and the doctor prescribed him one paracetamol to help with the grief
March 2020 by M Oks
Rude and arrogant staff
March 2020 by M Lox
I have rung this morning 34 times. Most of the time the phone line rings for 4 seconds and then cuts off. When I do get the phone to continue to ring I am put on hold for 10 minutes and then I get cut off.
