March 2024 by Joanne Tattum
I took my elderly parents for their eye tests at Vision Express,Shotton. The service they were given was superb. The staff were very informative and extremely helpful and kind. Thank you to Mehreen , Denise and Hayley for their patience and time.?
July 2023 by Rachel Hunter
Very pleased with everything
June 2023 by Stefan Maske
Very friendly and helpful!!!
June 2023 by Deborah Welsh
Visited the store on 13/05/23 bought a pair of non prescription sunglasses and I was going to buy a lovely Ralph Lauren frame only but I was a little undecided at the till. I decided I would return which I did today 25/5/23 to be told I can?t buy frame only. What a wasted journey. Vision Express train your staff
May 2023 by Lesley-Ann Tellett
Well the whole experience has been nothing short of Amazing!! So firstly I nipped in the shop on my the Monday before my Wednesday app, me being me forgot the time of app! Even though I was sent the texts to confirm app and also the courtesy call the day of app, but still just wanted to make sure, also I wanted to try glasses on whist I had my daughter with me, so Chloe dealt with us and she was so much more than just helpful, she also with her amazing customer servicegg converted my daughter to be a new customer at shotton branch?she?s a credit to you! So then coming to the shop on what was nearly closing, and can I say I was no way rushed and so on, actually quite the opposite! Also you?d swear I was the first customer of the day, lots of energy and enthusiasm by all!! the blonde headed lady who done the initial photo of the eyes etc, again a credit to your company ?.the lady optician again so so lovely!! and there was also a male employee and an other lovely lady employee?all of which were so friendly and also my friend who was waiting for me in waiting area and even she said how lovely everyone was!! So I hope head office at the very least commend your shotton branch for all staff members going above and beyond , and making my experience a wonderful one!! Mrs Lesley-Ann Tellett xx
April 2023 by Mark Douglas
Very polite meber of staff. Every thing explained and understood thank you
February 2023 by Jane Crawley
The staff are Amazing at Shotton Vision Exp. With me having mobility problems, they are always Very Helpful. I would recommend Vision Express to anyone.
November 2022 by Alun Knapman
Iam deaf good helpful one thing bit hard conversation but more easy interprating for me. See you soon have a nice day
November 2022 by Meg Dudley
Went in for a routine eye test and had a great experience. I was made to feel welcome from the moment I stepped through the door. I was seen by Breisha, who made me feel at ease and comfortable straight away . The optician was fantastic, catering for my needs . After the tests, Breisha was on hand to help me choose some frames, giving me advice on what frame suited me better. A fantasic experience from start to finish. I would definately recommend vision express to my family and friends.
October 2022 by Alan Chilcott
Very warmly welcomed and treated by all members of staff and the optician
September 2022 by John Sinclair
The staff were very friendly and professional, they weren't trying to sell me what I didn't want. Well Done, a very pleasant experience. ???
August 2022 by Alan jones
Friendl, polite and experience staff better than specsavers that's why I moved
August 2022 by suzanne davie
Popped in as dog had chewed my glasses and needed fixing asap as going down country for the weekend to attend my sons wedding later that day.Staff were fantastic and managed to change the frames within minutes and saved the day. Can't thankyou enough !
June 2022 by David Parkinson
I?ve been to various options over the years and I have to say that the vision express shop in Deeside was the best I?ve been too? the lady & gentleman who delt with me were very reassuring and was genuinely interested in my health & not how much money they could make from me. There was genuine concern and help that is not all ways present these days and although understaffed the 3 people present at the time went over and beyond to be helpful.and we not interrupted by phone calls or answering machines or mobile phone calls ?
February 2022 by waff jumard
I felt welcome from the minute I walked in. The young receptionist was very helpful. The optician Karleigh Buckley was patient, understanding and gave me great advice. The young man (sorry forgot his name) who helped me choose my glasses was very helpful too.I am waiting for them to arrive now.
