December 2023 by Joyce Westwood
Staff good sorted my problem as well as they could at this time of year xxxx
December 2023 by keith hilton
Good efficient service always busy.. but prices are a bit high
December 2023 by Alison Jones
Have been twice recently to the store in Rhyl. The first time to gather a load of info on what eye services are offered and prices etc. Spoke to Jessica that day and she was very helpful so I decided to return when possible for my eye test and glasses. Made an appointment yesterday for appointment today and the lady doing the pretests was great, as was the optician, and then again Jessica gave me fantastic advice on what glasses and lens to pick. Looking forward to picking them up now on 9th. Fingers crossed all will be well but so far I am impressed by the knowledge there now and the customer service. It has definitely improved since I last visited. Well done .
December 2023 by Melissa Meehan
A Nasty staff member rang me by mistake, thinking she was speaking to my daughter, who is Autistic/Asperger's.They currently owe her a week's wage: she gave them all her details, and they ended up ringing my mobile; this person (a Manager), sounded very aggressive, and told me I should have answered the phone, because she had been ringing.Very good Opthalmologists there: a small number of staff very respectful; but this woman was very rude, and there was no call for her to speak to my daughter in this manner.I'm glad she's not doing an apprenticeship there, because if this is how she was being treated.
December 2023 by Philip Worley
Rang up at 12:30 was seen in half an hour by optometrist and on my way just after 1:30. Sorted Thankyou Specsavers Rhyl. Awesome customer service. Sarah ? 11/10 from me .
November 2023 by Stuart Lawrie
Professional supportive staff throughout the process from making the appointment, through the tests to the assistance finding a suitable frame
November 2023 by Carol Crankshaw
Very pleased with my glasses this year. Completely changed prescription from the previous test, which I didn?t get on with. Pleased that a different optimologist did the test. Like the frame I chose.
October 2023 by Julie Gledhill
The staff are very friendly and helpful. And they never kept me in long. Also explained everything they were doing and why. And the results of the tests.
October 2023 by welsh Inferno
Staff are extremely kind and always willing to help
September 2023 by william walker
We recently went to spec savers Rhyl for our eye test the optician Hanna was very professional explained our eye test and put our minds at rest with questions that we asked regarding our eyes and you where not rushed during your appointment
August 2023 by Alison Key
Lovely staff and I felt very well cared for after going with a burst blood vessel in my eye. Superb service, checked everything possible with my eye before reassuring me that it was all superficial and OK. Wonderful service.
August 2023 by Ian Hale
They were all excellent. Took a real interest in my concerns, explored them, identified the problem and actioned the solutionI was particularly impressed by the positive and friendly attitude of all staff and the professional thoroughness of the examinations requiredDr I Hale FCIS
August 2023 by Stephen Powell
A mixed visit to what is normally an excellent service. Went to collect new glasses and have heating test.Ordered and paid for varifocals with reactions lenses and they'd made up varifocals with polarised lenses. Had ordered them specifically while I was off work. Now have to wait another 2 weeks and book an additional day off just to collect them. Wasn't much of an apology and the "it's an easy mistake to make" excuse didn't really go enough of the way to apologise for the error or the inconvenience.That said audiologist was polite friendly and really helpful. Would definitely recommend if you're looking for a hearing check up and hearing aids.Have to say overall very disappointed with, what is usually a great service, vision side of things but super happy with audiology
July 2023 by Pamela Sutcliffe
Great service with really pleasant and efficient staff x like the way staff always make you feel special and have plenty of time to talk to you x good range of glasses at very reasonable prices
July 2023 by Diane Woodrow
Apart from the location in Rhyl's rundown White Rose shopping centre Specsavers is top notch. Even though there seems to be a regular change of staff they are always positive, helpful, able to make the experience of buying new frames relaxing and enjoyable. The staff also make sure i go away knowing why I've got a new prescription and with frames that suit my face. Very honest
