October 2022 by Alex Keys
Friendly and helpful staff, always quick to sort out any problems I have.
October 2022 by Luke Webb
This is the best bank to go with
July 2022 by North Wales Locations (NorthWalesLocations.co.uk)
Always polite and helpful.
June 2022 by Marissa Carrington
Very helpful friendly staff, closing statement for my H2B ISA was printed off and ready within seconds of entering the branch. Thank you!
June 2022 by Ieuan Jones
Needs to be open at least on a saturday, some of us work!
February 2022 by Keith Richard Kirwan
Friendly professional helpful just some of the adjectives that apply
October 2021 by Scrunchie YT
Always been alright , see me often lol always asking what's it this time "jokingly" haha great sense of humour and friendly approach from staff esp the one lol , so far personally? Great service , yes a little slow due to many people around and the branch being near the exit of town , but other than that bright staff always this one woman with black hair? Absolutely amazing staff member fr knows what she's doing and knows where to direct ,and how to direct you and know the right way to say things etc.. all in all great memeber ti have on a team also great window staff You request they tell u how thy can help ????? What more can u so I that moment , I Only rate 4 starts due to a few minor issues u get with any bank eventually (lost £10 couldn't retrieve it, the bank took my money and they would not help) butttt since then have helped with a similar issue I guess the issue should was proof to Be fair what can ya do ?????, 5 stars if u gimme my tenna back and say hello when's I pop in in a few mins ? haha
July 2021 by Claire Taylor
Been with thos bank since I was 15/16 years old and have never considered leaving. Absolutely amazing staff. Go above and beyond to help! Thank you so much to all the staff ar natwest bank
November 2020 by Scott Davies
Possible the slowest service I have ever experienced . There are 3 cashier windows yet I've never seen more than 1 being used it's not like they are not enough staff there is always 1 on a desk at the start of the cue asking can I help ? To witch her answer to every question is there help you at the window ( well get yourself behind the window ) after a 25 min wait I was told that I couldn't transfer money to my daughter's account because I'm overdrawn, due to the £76 charges I've acquired for going 13p OD . Then they are trying to charge me £76 again for going OD due to the 1st £76 charge. How do they justify £152 charge for 13p unauthorised OD . If only they were as quick to serve you as they are to charge ( ROB ) you
November 2020 by June Moon
Make sure you tske your umbrella, the lines often out the door with that old woman walking up an down the line ask "can I help". Simple answer!! Yes get behind that counter an serve us.
November 2020 by Helen
Bank staff are considered key workers during this crisis, and digital is definitely the best way to do your banking now. If you dont have the app, get it!Very proud of the team at Rhyl!
July 2019 by Phillip Jones
All banks are now a shadow of their former selves. At this branch in the 80's there were over ten counters in use all the time. Now you're lucky to have two. Not everyone trusts on-line banking, but I get the impression those people are gradually being forced to accept it.
November 2018 by LA
Rang wanting to make an appointment to see a manager, was told somebody would ring back, 3 days now and no return call. Took business elsewhere
October 2017 by Simon Bonsai
Very slow service. Completely unimpressed.
May 2017 by Adrian Davies
Been with Natwest for over 20 years. Staff in Real are excellent, they do go out of their way to try and help.
