March 2024 by Lynn O'Brien
Helpful and professional staff
February 2024 by Aleksandra Buschke
I really need a new full kitchen (minimum 20units) and fitted bedroom wardrobe and I was planning on buying but I will not be ignored !Llandudno (12.2.24)branch just wanted to get rid of me as I was to much hassle and too many questions so they gave me a brochure..(omg I'm thinking about buying big kitchen and fitted wardrobe obviously I'll have questions !)..Rhyl (21.02.24) no one even bothered to see me. They all stayed in the office chatting with eachother pretending that there isn't any clients since it was 16:30 and they're closing at 17:00 !!! I'm sorry that I sometimes do night shifts and I can't be in some places early but that's why they're open until 17:00 and they should do their job !! Lazy !!And dear costumer friends looking for kitchens or bedrooms don't bother going to either branch as Howdens has non existing display my living room is bigger and has more furniture and the staff (if they come out) will give you a brochure that you anyway can see online so safe your fuel !!! Just lest buy elsewhere !!!
April 2023 by Peter Stain
Service very much depends on who serves you. There is a lovely young lad who works behind the counter who is very helpful indeed, as is the girl who works in the warehouse. Conversely, there is an older person there (perhaps the manager) who needs to take a lesson from the junior members of staff when it comes to customer service. I found the manager very inflexible and not willing to help at all with an issue I faced with a product bought from another Howdens branch because ?he did not want to be lumbered with a return which did not come from his branch? This left me in a bit of a fix which he could of easily helped me with. Because I had the joiner booked first thing that morning to fit the internal door I had purchased, I had little option other than to let the joiner fit a less than perfect door, or pay for a wasted morning of the joiner and face a delay in getting him back. All in all very disappointing because of one employee?s inflexibility and general bad attitude.
June 2022 by David Hughes
Very helpful members of staff
February 2022 by James Spotswood
Great quality with a fantastic service
January 2022 by chattypat Furmedge
Kitchen ordered....
December 2021 by Mike Holmes
Friendly And efficient service
November 2021 by Philip Hutton
Very helpful
July 2021 by Strang3rman
Had good experiences in this branch but lately the in store service has been so slow, no one comes out of the office if there is a queue, with only 2 people in front of me I was left standing waiting for over half a hour, that is way to long when I could be spending that time working, desperately needs addressing
February 2021 by derrick evans
Very friendly helpful staff member Brenda.Nothing was too much trouble and she was knowledgeable.Great service
February 2021 by BILL Johnson
Very good got most kitchens in stock, collect from stores .
January 2020 by Graham Henley
Great place to get kitchens from
September 2019 by Graham Wade
Great prices friendly staff
November 2018 by Natalia Pointon
Brilliant customer service
January 2018 by David West
Cannot say a bad word about this company from the off amazing customer service especially from Jordan and Stuart who helped design our kitchen offering their advise from their considerable knowledge. Howdens are mainly a trade kitchen supplier but the patience they have shown when I have needed advise about parts or needed items replacing even after a couple of months after ordering has been exceptional. The customer service received by these guys has been second to non. The kitchens they sell are also exceptional and of a very high standard will recommend to everyone I know not just for kitchens but all aspects of joinery from doors to ironmongery and kitchen appliances.
