October 2023 by Lynda Smith
Can't get a coffee in the morning anymore as your standing in the que 10-15 minutes without even been seen. Only one person is working and they are trying to keep with all the online orders. Rubbish service had to go elsewhere before work.
August 2023 by Arwel Jones
Good value and friendly
August 2023 by Z4687MRpaular
Arrived at 4:15pm told I couldn't have any cold drinks, so i told them I didn't want the food and left I am a chef and this is BS.
June 2023 by Rachel Haq
Visited Costa this afternoon and ordered the new blueberry bubble frappe. When they gave it me, I asked if there were any bubbles in it as I couldn?t visually see them. The lady with blonde hair behind the counter who was serving stated that there was and I proceeded to sit down at my table. After Approx a quarter way through the drink, I noticed that there in deed wasn?t any bubbles and informed the blonde girl behind the counter. She responded very rudely and said I will refund you. After trying to explain that I just wanted the right drink she continued to be rude and said ? do you want to me to just put some bubbles in the drink?. At this point the drink had began to melt and I just decided to proceed with the refund. This lady should not be in a customer services job as she has 0 customer skills. I also witnessed her being rude and snappy to another customer. You pay good money to at least get the correct drink and to then be greeted with rudeness from members of staff, is just both unprofessional and unacceptable.
June 2023 by Lester Taylor
Not the best of Costa coffee houses, but service was acceptable. Atmosphere difficult to assess because the cafe was empty
May 2023 by Jaz Elizabeth
Staff are always so lovely to my little boy ? thanks
April 2023 by Stephen
Lovely Costa comfy seats, girls were very nice and friendly all clean and tidy, lovely coffee and flapjacks had a large latte will definitely go in again soon
March 2023 by sandra henley
Very kind and caring staff.polite at all times.will recomend to family and friends.
Confused - have been into Costa in Rhyl (and many other Costa Coffee shops) with my dog without any problem. Called in Rhyl to buy a takeaway coffee today and was asked to leave. I have checked on the Costa Coffee UK website and dogs are apparently welcome. I presume that each franchise holder can make their own decision on dogs - this is understandable. A little disappointed but have now found an amazing dog friendly cafe locally with amazing coffee and great cakes. Dudley and George - well worth checking out.
January 2023 by Mamta Sahu
Am not a coffee person, but hot chocolates lure me. I had a hot chocolate with my friend and cinnamon bun.... Had a good time. It's a nice ambience but mostly it's close to full, not coz people have it there, but there are mostly take aways....
November 2022 by Kelvin Milner
Nice coffee but I'm not a big fan of these types of places. However Costa is always good quality and clean.
October 2022 by 582caroler
I asked for Carmel skinny latte med ended with full fat milk and Carmel was bitter the worst coffee ever
October 2022 by MarkeyMark89
Bit more expensive than you're standard, but I love the decor and staff were very helpful. Had no problems apart from the price.
September 2022 by Robert Taylor
Great coffee when I made this review years ago. Visited in Aug 2022 and the staff were unenthusiastic and wanted to chat to each other, rather than serve customers. The coffee was sub-par compared to all other Costas I have been to. They also served a drink in a dirty glass that had some glue stain on the side... disgusting!
September 2022 by Lindsey Evans
Loads of fruit flies all over the cakes!! And when I said the girl just look annoyed that I said it out loud, these flies can carry bacteria