August 2023 by Pip99D
I?m a big fan of Premier Inn?s but I?d try the Travel lodge if I was ever to go back to Rhyl. Full of cig smoke and noise from the kitchen extractor fan. The restaurant was a waste of time, 1hr45min to get served, gave up after a further 30min waiting to order dessert and went to mcD?s
August 2023 by stephnier2023
The worst hotel that I have been to, the sheets were unclean, room was not cleaned or hoovered. The smell of cigarettes was very strong so we were able to sleep At all, my daughter who?s asthmatic was not well. The corridor stank of something. Buckets left for some leak perhaps the reason for the smell. This hotel really ruined our holiday had to checkout the next day. It has also put me off in staying in premier inn. Really stressed me and my family. I would highly recommend that you don?t visit this place. The reception team was very friendly and helpful did what they could. Terribly stay, if I could give no star that would be my score.
August 2023 by susanpatterson73
Lovely friendly staff, clean room with everything you need, very comfy bed couldn't ask for more. Staff were amazing even brought me up a gift after hearing it was birthday, essentials provided of good quality.
August 2023 by carlinwales
Was very odd putting for a premier inn Bathroom was filthy black with mould all over and shower curtain was so dirty but receptionist was friendly location was convenient and plenty in the area to do but hotel was disappointing
July 2023 by Antony1900
The room had marks on the walls the shower head had not been cleaned and had black mould on and in the nozzles. The window was full of bird poo not good at all. The breakfast morning after was not good under cooked bacon water logged mushrooms and beans like bullets eggs had uncooked whites on the top of the eggs the only thing that was OK was the sausage we had an evening meal which came out cold had to send back and changed our overall stay was not good
July 2023 by Sarapennell93
Great locations, just a shame of the staff, only I lady was nice the others were just rude and no where to be seen, pressed the button and took 20 minutes to get anyone's attention, the restaurant on site was fantastic and the staff in there were fab just a shame about the hotel staff, the room was dirty and not been hoovered, just such a shame we have stayed in Premier inns lots of times as for a family you know what your getting, but this was the worse one we ever stayed in
July 2023 by callumhaworth99
Bed was dirty floor was dirty noise all night didn?t get no sleep didn?t get no help after asking shocking Won?t be using premier inn again who I use at least 20 times a year not good for a company so big
July 2023 by 65roseball
Very disappointed with this premier inn, the whole place absolutely stank like a stale ashtray and the rooms were not the cleanest. Hairs in the bathroom, missing light fitting, dirty glasses. Bed was rock hard. And the food in the restaurant was very poor, no meat in the steak pie (well 2 tiny pieces) bbq ribs were bland and didn?t taste bbq at all, my partner told one of the workers about the pie (which apparently is award winning) and he said oh that?s just what we get. Also the table next to us found a mayo wrapper in their bowl of spaghetti which turned my stomach. The breakfast was very bad everything over cooked and tough except the eggs which were way undercooked. Even the continental was bad the juice was cheap nasty stuff. Won?t be visiting again.
July 2023 by sarahhO3960LK
We?ve stayed in many Premier Inns across the UK previously, and they?ve always been the perfect stop off. However, Premier Inn Rhyl is anything but. Whilst we received a warm and friendly welcome, the corridor to our room reeked of cigarette smoke for the entire length of our stay. It was repulsive to leave the room. The shower was blocked up with hair, the tamper-seal pillows were already opened and the noise from the generator beneath our room (and seemingly many others) rumbled on loudly throughout the night. On several occasions we went out and there were people waiting to be helped at the front desk, looking around for staff. The staff were inevitably outside smoking each time. Not very professional and not a good look either. Thankfully there was a free car park just a 30 second walk away, else there would be nothing positive to say about our stay. I would not recommend staying at Premier Inn Rhyl.
May 2023 by Tonilea2020
As my first stay in any hotel it went very well. My stay was great the room was spacious and had everything needed. Staff were helpful and friendly. The hotel was in perfect walking distance to food places, arcades and shops and the train station. A small bus ride takes you into Towyn were there is a market and fair grounds. Overall great experience!
May 2023 by CazzaMalazza2021
Great hotel!! Staff were outstanding!! Mum has Alzheimer's and staff all made a fuss of her!! Cassie on reception was amazing and really looked after Mum when she was ill. Nothing was too much trouble
May 2023 by Mitchrj1
Pretty good for the price, the rooms are a decent size and we found the food in the restaurant good. The beds and pillows could do with an upgrade and unfortunately we did encounter some noise overnight. But the location is very good and they have a large car park which is free. It attracts lots of family's so be aware there will be lost of kids!
May 2023 by emmacO2705TN
We stayed here for 3 nights we came on the 1st May we extended are stay for an extra night staff were fantastic couldn?t do enough for you I would definitely recommend this place. Lady from stoke was nice and friendly had a laugh
May 2023 by kaymcnicholas
First of all check the bedding! One of the single duvets was disgustingly stained in something I could only describe as urine. The noise throughout the night was ridiculous. Girls laughing and running up and down the corridors when there?s signs up clearly telling you to tiptoe! The room above was constantly screeching a chair on a hard floor for a good hour at midnight. Our room was without teaspoons :( I wouldn?t recommend eating at the restaurant either. The quality was so poor. No Sunday roasts as they let anyone in off the street before putting their own paying guests first! My daughter was handed the wrong meal in the evening . 30 minutes later they brought out her meal. She ended up sharing my meal as she was waiting so long. Loved the idea of the 3 course meal for the kiddies for £4.99 just a shame you have to go back to the bar and ask for your puddings.when upon placing my order I did state I?d like all the food brought out together. Breakfast the bacon was like rubber it had been sat on a hot plate that long and the eggs were like plastic. When I asked the chef for one of his fresh batch of eggs he?d just brought out he very rudely said the others had only been sat there 20 minutes. The continental breakfast was so much better tbh. Parking was fabulous. I have stayed here a previous two times over the last two years and never had a problem but after this stay I don?t think I?ll be returning. I did report all these things to reception before I left and was told the best she could do was give me a refund back for my breakfasts. Not great.
April 2023 by Maps52637050579
Lovely friendly staff, room clean which is normal for Premier Inn. Sea front location excellent with ample parking and great bar/restaurant. Inly stayed for one night but we would stay here again without hesitation. Fantastic breakfast.
