June 2023 by Google user
Lady who served me was a star, she was helpful and had a big smile to brighten anyones day. That said I had to wait over 20 mins to be seen as this lady was alone on the shop floor and covering both upstairs and downstairs departments. At one point I was alone in store with not one member of staff visible!
April 2023 by Mike Elgin
Ordered a set of number plates which were supposed to be ready within an hour. Waited for email to collect - after 5 hrs nothing so went to store- not made. They did make them up then but assistants attitude wasnt the best. Plates themselves were good.
April 2023 by Marjorie Ghisoni
Thanks for all your help and support fitting our roof box this week. We are now sitting in a rainy ferry port waiting to board and start our travels across Europe safe in the knowledge that the roof box will not fall off on the motorways. Many thanks to Stephen and the gang for helping me to choose, order and fit the box. I will recommend them to everyone
April 2023 by Donna Elliott
I went to Halfords in Rhyl not having a clue about bikes to get my daugter one for her birthday. We were advised very well by Chris who served us. He couldn?t have been any more helpful.
March 2023 by Jennie Walker
Always positive. Staff are helpful and efficient. Also knowledgeable when asking to understand the difference between products. Today, Jeff had repaired a bike and helped me to buy the correct fitting hand bike pump.
February 2023 by Lukasz Kumkowski
Went in the store unsure of what to buy, but one of the workers named Jeff was very understanding and informative. Thanks to him I managed to buy the correct cleaning equipment for my bike, and he also explained how clean the bike and what to avoid which was really helpful. If I have any problems I will definitely come to use the service Halfords has to offer. 10/10
February 2023 by Margi M
Needed oil topping up. Bought 1 litre of oil.Had the 5 point check done andOil put in for free because I signed up to have the check done.My coolant was low and screen wash/ water low.Both topped up free of chargeReally great service and lovely staff!
February 2023 by kayleigh king
Had a really nice man by the name of Jeff help us choose the perfect bike for out daughter. He was very explanatory about everything and really seemed to enjoy his job and helping people make the right decision for them. He is there reson we chose to buy from Halfords.
January 2023 by john reynolds
Went for a light bulb and not wanting to get my hands dirty decided to take advantage of the in-house fitting service. The young lady who replaced the bulb was brilliant, Halfords also carried out a winter check free of charge. Noticing my wheelhubs were looking a bit worce for wear recommended getting a new set which I did. Struggling to fit them she came back out to help me. I'd like to bring her good service to the attention of Halfords. Sorry I didn't get her name, she did have a distinctive hair cut. Well done. Regards Mr Reynolds.
December 2022 by Kieran Defrancis
Halfords breaks E-bikes. I took my bike to Halfords Rhyl to get an inner tube replacement, it was fixed within 20mins but in the process the bike specialist had cut off a cable tie and not replaced it. This caused the wire for the electrics to rub against the tire and for me not to notice for a month. So I returned back to Halfords to explain what had happened. I was told he would fix it. I had to chase up the progress my self every few days and was not getting any feedback. Nearly 2 months in, over £800 down in taxi fair I was told I can collect my bike but it hasn't been fixed then was told it'll be put through claims and I would receive what I'm owed it'll take about a week. We are now 3 weeks on from this with still no feedback.
December 2022 by Jayne Jones
Order 2 bikes for my grandaughters for Xmas, salesman was really helpful and took time to help the girls choose. I was very impressed with the customer service at halfords and decided to pay to have them built ready to just pick up in time for Xmas. When I went to collect them the 5yr olds bike was so bad I couldn't believe my eyes, the front tyre was around 6ins over the rim of the wheel and had a massive bulge in it, lots of lose nuts on the bike too. I waited while they put a new tyre and innertube on and tightened all the nuts etc. Left the store after being told the bike was now safe!Sat my excited grandaughter on her new bike Xmas morning, and she fell forward onto the handle bars because the nut hadn't been tightend and they just spun over. I have left this review only because I wouldn't want another small child to cry and be afraid to ride their new bike on Xmas day, or any other day.
December 2022 by John Stubbs
Ordered a first bike for my little boys Christmas present. It had some marks on it & wasn't perfect. Afterwards I felt really disappointed & complained. The manager called me back a few days later & went above & beyond to replace it for me so I just wanted to say a big thank you I really appreciate it.Merry Christmas ?
December 2022 by Helen Bloom-Hughes
Thank you for such wonderful customer service at this store upon purchasing a couple of bikes this month. Nothing was to much trouble for staff Chris. Best store ever!!
December 2022 by Daniel Andrews
Purchased a new bike for my son?s Christmas present. The service from Chris was fantastic very informative and helpful. We picked a great bike that I?m sure my son will love.
November 2022 by Benn Healy Photography
Went to the bike section, absolutely brilliantly helpful, friendly attentive staff. Busy but always happy to help. The two lads working this afternoon went above and beyond to ensure the job was done.
