February 2024 by Steph Hidson-Jones
Thank you to the reception staff, the dental nurse and Stoyan Galinov Slavov, the dentist, at Bupa Dental Care Rhyl for the wonderful care and attention they gave me last Thursday. This was my first visit to a dentist in over two years and my first appointment at Bupa Dental Care Rhyl. Stoyan was wonderful and took the time to examine my teeth and explain what further treatment I needed and how better to look after my teeth going forward. From my experience I would have no hesitation in recommending this dental practice to anyone.
February 2024 by Bonny Shatwell
Would like to say a huge thank you to both reception staff for going above and beyond to help today and over the past few weeks! Knowing that the practice has faced many stresses, you have both proved to be so helpful and efficient and help in any way possible. Best wishes through the difficult times x
February 2024 by Steve
A big thank you to stoyan and all the staff at oasis rhyl, very professional and welcoming, I'm very happy with the outcome,a big thank you to you all ? once again stay safe ??
February 2024 by Ashleigh Mills
One of the member of staff on reception is very rude. I think her name is Claire, she's old with short hair. She is very abrupt and has no people silks what so ever. I dread to go everytime I see her on the reception desk as do many people I've spoke to
January 2024 by Jonny Chadwick
Joke of a Dentist, multiple cancelled appointments for my children spanning nearly 18months, then finally a date they don?t cancel.. turn up and told the appointment had been cancelled and no further appointments are available. Receptionist was rude and unhelpful as usual.
January 2024 by ian williamson
If considering private health care look elsewhere. Rude receptionist and unable to maintain or advise alternative dates for appointments. Pointless paying a premium to be unable to have the required dental care.
October 2023 by jolene roberts
I?d just like to say a big thank you to Smaranda Lonescu and all the team at Bupa Rhyl for being very calming and kind when I was getting myself all wound up and nervous about a procedure. They?re gave me time and calming tips and really helped me get sorted out and I eventually left smiling! Highly recommended for nervous patients! ???
September 2023 by Janine Patterson
So so happy and impressed with the cosmetic dental work I had done with Stoyan Galinov Slavov. Stoyan is such a brilliant dentist and a very calming and patient one at that.
August 2023 by Tracy Thompson
If you?re looking for a dentist don?t bother. Unprofessional, rude, can?t be bothered, never answer the phone, cancel your appointments and reception never listen. I?ve decided to go private and I called them today to let them know that I was cancelling. Just proves how unprofessional they are, the receptionist answer was ?ok no worries, thanks for letting me know?. I thought they would have liked to know why I was leaving but oh no. Good customer service costs nothing. So glad I?m with a new dentist. As this practice is a joke. Rant over ?
July 2023 by Rosie Lyons
Amazing dentist my daughter has anxiety and was made to feel so comfortable today with her dentist and his assistant! I recommend this dentist to anybody lovely staff and they make you feel so welcome and calm! Thank you Bupa Dental Care and a huge thank you to the dentist we had he was absolutely amazing
April 2023 by Alan Sanders
I received excellent service today after making an urgent appointment. 10/10 for Edita and Honnor for the treatment they gave to me. not forgetting Claire on the reception desk too. Thank you so much.
April 2023 by Peter davison
Michelle is an asset to this office, always goes above and beyond to accommodate you as best she can .
March 2023 by Dave Pugh
This is for an NHS appointment, turned up on time to find that they had cancelled the appointment, went back the next day, said they could not carry out the work, they could not make another appointment. So will have to wait until they contact me. They suggested I go private!
February 2023 by Billy Bob
Has to be the worst reception in the world ! Can take take up to 6hrs to return a call if they can be bothered, have spent over an hour on hold trying to get through and have even sat in reception waiting to be seen and phoned the practice while they sit chatting and still no one answers the phone ! Have had numerous appointments cancelled and even turned up and told sorry your appointment is cancelled ?.. toothache forget it you?ll get no help from these guys. Worst practice I?ve known and many people I know say the same !
November 2022 by Rosie Harmon
These must be the worst, most rude dental surgery I've ever had the displeasure of knowing. I had a finger in my face while being shouted at by a trainee in front of the dentist to then be asked by the actual dentist not to complain about her as "she's having a tough time", she then went on to lie to the complaints board. Not only do I have a witness, the patients in the waiting room heard everything as the girl was shouting. This morning I was being accused of shouting down the phone and told the phone will be put down while I was explaining the issue when no one was shouting. My complaints are now being escalated to the NHS and Ombudsman. Avoid this surgery at all costs.
