November 2023 by Jo Stephens
Some staff are very rude... [I have redacted her name to be more fair] speaks to you like you've slid in from the gutter there is always an attitude with her.You would think they are forced to do the work, the job must be horrendous because its a miserable atmosphere. The way they condescend you; i almost think they don't realise they do it sometimes. It's just so natural there the lack of decent service.Requests are often followed by a brief silence, then them pacing away huffing to investigate your query without giving the courtesy of basic acknowledgement. You get the sense you are a nuisance and are certainly made to feel that way. There are a couple of good staff members in there but the overall atmosphere in there is not a friendly one .I have noticed that when anyone new starts, they are initially very friendly and provide that 'good service with a smile' but after 2 months that visibly slides and from there they seem to lack any enthusiasm like it sucks the soul from them working there.Every query seems to be like dragging razors and if something is wrong with a perscription its almost like you're 'out of line'for questioning it. They would not cut it in the medical world, the level of 'cope-ability' seems very lacking.Everything is treated like it's 'a nuisance' or that they don't have time for it. As I've said, there's a girl called I believe named Casey who is always friendly and helpful, an older lady that isn't there often who is brilliant, wish I knew her name and a younger lgirl called rhiannon, all lovely and helpful - so credit is given where its due, but my issues are a well known problem in that pharmacy, I have spoken to others who say the same about one or two individuals there that ruinit for the rest of the staff.Anyway I would rather and will try to get my prescription from llandrindod wells (10 miles away) than deal with some of the staff there.I feel some of the people working there i wouldn't want managing my medication just because they are very judgemental and condescending. I've even had to use my maiden name making this review just so I don't continue to get served with discontent!