July 2024 by Bridget Hayes
I am writing to express my deep dissatisfaction and disappointment with the recent experience my family and I had at Nefyn Golf Club. My daughter, who is wheelchair-bound, was eager to visit the beautiful beach at Ty Coch Inn after hearing about its beauty and seclusion from us. However, our visit was marred by a series of unfortunate and frustrating events that left us feeling distressed and let down by the lack of compassion and assistance from your staff.
Prior to our visit, I contacted Nefyn Golf Course to inquire about the possibility of accessing the road that leads to the beach, as it is on your property. The lady in the office informed me that they did not have access to open the boom gate and advised me to contact the National Trust. Upon doing so, the National Trust assured me that we could gain access to drop my daughter off and did not foresee any issues with the golf club either. Based on this information, we planned our visit and booked a nearby campsite, confident that we would be able to provide my daughter with a pleasant experience.
Unfortunately, when we arrived on Saturday, our experience was quite the opposite. We were told by Nefyn Golf Club staff that they could not allow us to drive through the boom gate to drop my daughter off, despite the National Trust?s assurance. Instead, we were told to use a taxi service, which was impractical given the short distance (a mere 2-minute ride) and the unavailability of taxis at that time. The lady at the bar, who was quite rude, refused to help and insisted that they could not make any exceptions, even as a taxi driver was allowed through the gate due to a malfunctioning fob.
Adding to our frustration, the lady provided me with a flyer listing contact numbers for the National Trust, the Station, and Ty Coch Inn. However, neither the Station nor Ty Coch Inn numbers connected, leaving us with only the National Trust number, which we had already contacted. I requested the lady to confirm our permission with the National Trust, but she refused to do so while simultaneously opening the boom gate for a taxi driver.
Determined not to disappoint my daughter, I attempted to push her wheelchair down the rocky and uneven path, a task that proved to be extremely challenging and dangerous. My daughter fell out of her wheelchair twice, and it was only with the help of kind members of the public that we managed to continue. This experience was not only physically taxing but also emotionally distressing for my daughter and myself.
On a positive note, when it was time to leave the beach, one of the members at Ty Coch Inn saw us struggling and kindly allowed my son to fetch the car, providing us with the fob to do so. This act of kindness was greatly appreciated and highlighted the stark contrast in the level of assistance and empathy shown by the staff at Nefyn Golf Club.
The lack of empathy and flexibility shown by your staff is unacceptable. We were not looking to abuse any privileges but simply requested brief access to safely drop off my daughter, as suggested by the National Trust. The refusal to accommodate this reasonable request, despite the clear human need, demonstrated a shocking disregard for the well-being and dignity of my daughter.
I urge you to reconsider your policies and training to ensure that in the future, individuals with disabilities and their families are treated with the compassion and respect they deserve. No family should have to endure the physical and emotional strain that we experienced due to the rigid and insensitive application of rules.
I will be sharing this experience with the National Trust, the Welsh Council, and on social media to raise awareness of the need for better accessibility and humane treatment at Nefyn Golf Club. I hope that you take this feedback seriously and make the necessary changes to prevent such incidents in the future.
February 2024 by steve Seymour
Even though the weather was awful still loved this quirky golf course ,great clubhouse aswell where the staff were pleasant .can't wait too return
February 2024 by Kevin Martin
Very welcoming for a drink and lovely little lunch
January 2024 by wayne doswell
What a amaazing course well worth the drive beutiful cenerey...
January 2024 by martin davies
Nice course and fantastic views
January 2024 by john evans
It's even better when the wind blows
December 2023 by Mark Anthony
Fantastic Golf course and scenery
December 2023 by Glyn Richards
Fabulous course and great to go back after 20 years, course was unbelievably dry and in great condition.
November 2023 by tim cole
Favorite golf course in wales by far. Amazing views and staff are friendly
November 2023 by Leighton
Lovely course and friendly staff
October 2023 by ian picking
Excellent course fantastic atmosphere watch out for the daddy long legs
October 2023 by Adam Penketh
What a course - gorgeous scenery and a great mix between challenging and rewarding as a course if you play it sensibly... Not to mention the extra 9 holes available on the point are something else - great experience!
October 2023 by Keith Cottier
I played the championship course at Nefyn on Sunday for the first time in 13 years, I was blown away (in a non wind way). The course was pristine. If there was a top 100 value for money course guide it would have to be number one. The greens/course and golf academy were exceptional.I would happily pay a £100 green fee. Thanks to John Froome (Professional at Nefyn GC) for sorting me a four ball with Will, Phil & Terry. signed Keith, a very happy golfer
October 2023 by Toby Hefford
Fantastic golf course, very friendly staff.This place is truly an excellent course with true greens, perfect fairways!! A must for a golfers bucket list...The views are to die for on the cliffs edge.
September 2023 by William Rogers
Simply asked to use the track through the golf club to drop my dad at the local village of ty coch. My dad is currently going through chemo and struggles to walk; I asked if I could drive down and drop him off to bring the car back and park in the payed parking. However the golf club said that the track down to the village is for emergency vehicles and my dad would have to walk down. This turned out to be a lie as when we were walking down, we saw multiple cars using the track to access the village that I suppose are part of a 'privileged club'. Don't appreciate being lied to or the lack of compromise the golf club offered to a chemo patient. Kind of seems like discrimination that a cancer patient can't use the track but people who know the golf club owner can. This is aimed specifically at golf club management who should feel ashamed at their heartless and elitist policies.
