October 2023 by Paula Lundon
Horrendous embarrassing experience! Attempted to return a top today which I had lost the receipt for. The jobsworth older sales assistant simply said, "computer says no!" and would not budge. Accused me of having an "attitude" and to stop shouting. This was laughable, as I wasn't shouting. I'm an adult and I don't need to shout at anyone. Made to feel like I was being told off by my headmistress for lying. Does everyone keep every single receipt when they purchase goods? No. Sometimes receipts get lost, or thrown away. I have returned goods to this store before without a receipt and was refunded no problem. But it is this older female sales assistant who has the attitude problem - you would think the refund was coming directly out of her own wages. Absolutely disgusting! A very unpleasant experience. I will not shop at Next again because of this.
July 2022 by Addys del Río Peón
I am so disappointed with this company. I had bought so many furniture and bed lining from them and the service they provided to us when one of our coffee table came damaged is unacceptable. First they had to send a new piece because it came damaged and after 2 months we realized in one corner the paper was starting to come off so we call to review this. After a lot of emails and calls finally a person came to review this. He recognized it was very weird and it looked like a manufacturer problem. he repair that side but then he realized same issue was happening all over the table. He said that would write a report and if the issue couldn't be repaired a new piece for the top will be sent to us. Today after weeks chasing they up they said that issues were caused by the temperature at home(what it is a lie since heater is far away and our house is always cold for more than we tried to warm it up) It is a poor excuse and I will make a formal complaint for this and will continue complaining until they solve our problem. This is unacceptable
July 2019 by Andy Basterfield
Apparently in sale mode. The big next sale!!!!! Lots for women and kids, BUT ONE TINY SALE RAIL for men. As per usual, fashion retailers target women and kids and disregard men. Disgusting and SEXIST in my opinion
December 2018 by Wayne Reeves
Fantastic friendly customer service. It's lovely to feel appreciated shopping in there shop, and to walk out with a smile on your face. Clean and tidy with no sales assistants getting in your way while your walking around looking.
November 2018 by Paul Woods
Good customer service good for women kids
July 2018 by Norah Cowpe
Well set out bright and airy shop over two floors
June 2018 by David Johnston
Typical next picked up some lovely shorts for Holiday where the other stores in the area had poor selection
May 2018 by sharon jones
Mediocre limited choice ok if they have what you want. Bit next as a whole isn't what it used to be
May 2018 by Wendy Crick
I love this shop staff are freindly clothes are good quality
May 2018 by Sion Hughes
Quite nice not a lot to see.
