November 2023 by Andy Powell
I've used Specsavers in Porthcawl for many years since I moved to the area. Staff have always been helpful and this week has been no different. Three ladies in particular were marvelous (my optician with red hair, a new lady training and a very young lady who ordered my lenses this morning). I'm very happy with my new contact lenses and can't wait to ride my motorcycle without glasses.
October 2023 by Christine Armsby
I had posted a review as hadn?t been happy with the customer service . I had a call today from a lady called Louise who wanted to rectify any issues I had experienced . After speaking to Louise I have removed my previous review as she was apologetic and very helpful . Happy customer again ??
October 2023 by Anthony Evans
Fantastic staff and great equipment, first glass optician.
September 2023 by Nicola Howe
Despite several phonecalls and promises of calls back I still am unable to get my second pair of glasses made up in my reading prescription.
June 2023 by Lisa Brunt
Lovely staff... Extremely helpful... Only place I'll go ??
April 2023 by Mitchell Lock
Took my 9 year old daughter for her first time here. Had a trainee optometrist and he was amazing! So thorough and put my daughter at ease!
April 2023 by david hickey
Everyone polite and professional,my glasses are great and would highly recommend Specsavers Porthcawl ?
February 2023 by Susan Walters
Gave a bad review a week ago as upset with some issues that I was not happy about. However they have contacted me today to apologise and are willing to resolve the problem, so have agreed to another appointment, so it can be sorted out to my satisfaction. Will update again when resolved.
December 2022 by Rosemary Nutman
Very helpful. Thorough examination, and explanation of reasons for doing each procedure of the eye test.,
December 2022 by Nigel Thomas
Went there because I've had gritty feeling in my eyes. Had an appointment fairly quickly and a follow up appointment 2days later. A thorough examination later gave me peace of mind. Professional staff who are busy but look after you.
December 2022 by Robert ?DJ BoB BoY? Stephens
Quick to get appointment very friendly staff great service.
December 2022 by Michael Edwards
Lovely staff here, all very friendly
November 2022 by Wilma's google
When one of the Specsavers? staff accidentally broke the frame of my existing glasses when she tried to tighten the arms, I was offered a full replacement with a nice frame and same spec lenses I had before, with an updated prescription. I got the new glasses in just over a week and I am very happy with them ? excellent service! ?
October 2022 by Petula Mathias
My grandson had an appointment at 9.25, eventually got called in at 10.05!!!I had to go to the school with him because he was afraid they wouldn't believe why he'd been so long!!!Very poor considering it was an early appointment, there was NO-ONE before him!
October 2022 by Christopher Mogg
Shocking service, having had my eyes tested recently and bought reading glasses I requested my prescription to purchase specialist glasses on line and needed pupil distance which they are required to provide when requested. On phoning the shop they said yes it was no a problem only to be told by the assistant manger that they could not provide this because of GFPR, when challenged about this she rapidly changed it to saying that if they gave me this information it might be wrong and they would be responsible and the changed her argument again to not being able to provide this because I had not purchased long distance glasses from them. Finally they contacted the previous specsavers I had been to for this information and provided me with the information which had been provided by a phone call which is more likely to cause errors. I will not be going back there again
