January 2024 by benjamin bromilow
It was my first time going into an opticians and need an emergency appointment. They quickly signed me up and got me seen to and sorted the problem in a matter of minutes. Everyone was friendly and helpful.
December 2023 by Vitor Matos
Great service, very nice people working here.Way better than my previous experience in Basingstoke store.
December 2023 by len bellamy
Really happy with the service in Pontypridd store, friendly helpful staff, great range of glasses at reasonable prices, staff did not pressure me in any way or try to influence any decisions I made, would recommend Specsavers in Pontypridd any time, thank you for a great experience.
November 2023 by Steven Daly
Helpful staff, friendly. Easy access for disabled.
November 2023 by Hugh Divers
My wife was asked to pick up new glasses she picked on Sunday 11th Nov. She was told that if they weren?t ready they would contact her. my wife is unable to walk without pain usuly uses a wheelchair or two crutches. We went on Sunday to pick up her glasses and was told that they weren?t ready???. No call or text but the guy said your Frames are here as if to ease our disappointment ( the frames never left the shop!!!) POOR customer care. Now we don?t know when they will be ready as they haven?t told us.
November 2023 by J king
Amazing team here ? twice this year I've needed an emergency appointment and they have sorted it out for me. today i had my eyes checked by Cristina and she is extremely knowledgeable, very helpful, explained everything clearly and confidently.There is so much more to specsavers than i ever knew and they can help with so much.I 100% recommend this centre to everyone.
October 2023 by Helen Jansen Van Vuuren
Very good service. Was quite busy when I visited but never felt rushed or overlooked. Staff were very welcoming and friendly.
October 2023 by Sioned Jones
The optician who looked after me (Izzy) was extremely helpful when she did my eye test it was done quickly and efficiently. My issue is with the fact that when I walked through the door there were about ten members of staff all just stood staring at the door, it?s very intimidating and I wanted to turn around and leave, not very welcoming. There seemed to be an excessive amount of staff in store. It?s extremely off putting and I?m reluctant to come back especially with the prices being what they are.
October 2023 by Macy Pearce
izzy was the one that was checking my eyes , she was very friendly and explained everything that she was going , she also recommending things to help me with my eyes , would go to her again if i had the choice
October 2023 by David Morgan
Excellent service with friendly and professional atmosphere.
October 2023 by Terence Morgan
Prompt service and knowledgeable and skilled diagnostician. Received the new glasses and happy with the whole experience.
October 2023 by Barbara Tazzini
Staff were all very competent and. I felt informed and relaxed
September 2023 by Bear Hogan
What a great place the staff were so nice and polite will go there again explain things out and asked how I was doing and feeling
August 2023 by tania healy
Excellent service received. I managed to book an appointment online and was very pleased that an appointment was available on a Sunday. I work all week and very often have to take time off for medical appointments. Staff were very thorough and friendly.
August 2023 by Heather Thomas
Visited Audio for replacement moulds for my mother who suffers from Dementia. Long conversation. Details given and a promise to ring me in a few days. No response.Rang and spoke to someone else. Claimed that nothing had been written in my mother's notes. Promised to ring me back but never did. Over £1500spent on hearing aids and the attitude seems to be that dementia isn't worth helping. Appalling service and attitude of staff.
