February 2024 by Graham Kirby
Do not ever use this company for your lettings management, I used them for 2 of my rentals for 2 years, after 1 year I realised this was a mistake and tried to cancel and they hoodwinked me to stay by offering me a refund of the management which never came and was ignored. They even tried to get maintenance jobs done for astronomical prices, so I ended up sorting the by myself and still paid their full management. Every month they just deducted rent money for anything they saw fit including an automatic paper statement of their deductions from me!!!!. After I did eventually leave they then tried to use their terms to threaten me stay even though I had already given written notice. My new agent has been a breath of fresh air in comparison and I would never us Peter Allan again.
February 2024 by Byron Owens
Hi there, this branch is the worst , just want to get my honest opinion to help other landlords I had 4 houses with Peter Alan , they have been completely useless, & added more and more stress of non-stressful situation ! I?ve moved my houses now to Landlord, letting agents is the best thing I?ve ever done with half the fees & stress 90% of the time you can?t get all of them, and when you do, they?re completely useless anyway except for one girl who is amazing she?s the best there by 500%Her name is Lily Dawson, she works in Culver house cross in Cardiff id giver her 5star i personally think she should find somewhere else to work because they are rubbish & she deserves better & is too good to work in a dump like Peter Alan p.s avoid letting your house with this rubbish company at all costs !!!!! Tc all & take note
January 2024 by Sharon Honey
Peter Alan have been really great to work with, responsive, friendly and professional. Cerys showed us around and happily made herself available for a second viewing, kept us up to date and checked in ..... highly recommend!
December 2023 by Arlo K.
You want to stay away from Peter Alan as a tenant OR a landlord, in my honest opinion. From my experiences with them what they're about is reassuring landlords and that's about it. When my friend was left without a washing machine for four months they were all over the landlord; reassuring, comforting, being there; for my friend paying the rent -nowhere to be seen. We know it, because they spent so long messing around that the landlord got in touch to say it wasn't her fault, it was Peter Alan!So now we have both sides of the story and the story is that PA can't find their backsides with both hands and are mostly about making landlords feel happy, rather than getting results. Replacing a washing machine isn't hard, the landlord herself could've done it in a day if it weren't for these useless middlemen prevaricating and searching all over for the cheapest contractor, and let me tell you, it showed. Damn near flooded the flat putting a new one in, and just left the old one lying on the street corner! When your contractors resort to fly-tipping you know you've hired someone dodgy, but I guess it must've been cheap, because what else do Peter Alan care about?
December 2023 by Lauren Potter
I have just moved into my very first rental property and Caitlyn made my journey very relaxed and stress-free. She was always there when I had worries or concerns with the application process. She is a very wonderful estate agent to deal with. I would definitely recommend Peter Alan in Pontypridd.
November 2023 by Jordan Harris
We had excellent service from our mortgage adviser Leonie she was very professional and very friendly, she made the process very smooth how helpful she was
November 2023 by Joe Maskery
Fantastic service from the team at Peter Alan, Carys who had recently started has was exceptional from the start. As i am relocating from Evesham to Wales it presented some challenges but she was extremely helpful, even sending me a video walk through of the property. Always happy!.
October 2023 by Adam Jones
The review below by Carly Glass is a fully accurate representation of Peter Alan Pontypridd. I never intended to be a landlord, but found myself in that situation. Living away, I thought best to have someone manage that for me, and that was Peter Alan.Started off well. As the years have gone on though, things have got worse. Now instead of managing it, they prove to be inept at best, and at worst, completely avoiding me. I have not had an inspection of my property for over three years, despite it being in the contract of an annual report.I am not the "typical" landlord, wanting more money. I just want to know that my tenants are keeping my house in a considerate condition. The impression Peter Alan give me is that they are happy to take your management fee every month, but do precious little to earn it.
October 2023 by Ieuan Jenkins
Caitlyn and Luke have been Amazing through the whole rental process, couldn?t have wished for any better whilst renting our first home. Nothing was ever too much trouble for them.The house is beautiful and we are so pleased with it. Thank you both for everything you did for us, we won?t forget it! :)
October 2023 by Keith McManus
Really helpful people. Luke who was on his own the Saturday the we popped in was brilliant. As we're moving to the area and don't know alot, but Luke was more than happy to help us look at areas of interest on a map and then discuss commuting times and what were in the areas. Also Lee who was the guy who showed us around the house we were interested in was great too.They epitomise the helpful and happy vibe we picked up around the town.
October 2023 by lakmi shehani
I really appreciate luke and cait help on the renting property we recently moved in. It was really smooth process and they explained everything clearly. Easy to communicate via emails. Good luck with you guys
September 2023 by Mkomera Nyirongo Mudimu
Our experience with Peter Alan has been amazing. From the moment we walked into the house Caitlyn was so warm and welcoming. She gave us a WONDERFUL and detailed tour. She was knowledgable about the house. The processes have been extremely smooth and we have been well informed throughout. We will definitely be returning to seek out Caitlyn and Peter Alan for our property requirements.
September 2023 by Nevada Payne
Caitlyn at the Pontypridd branch has been nothing short of amazing!!! Instantly putting me at ease as this is my first time renting and helping to make the process as easy as possible for me, she?s done a fantastic job of helping my partner and I find our home ??
July 2023 by susan ogbezuode
Peter Alan are the most amazing housing agency ever , From the 1st day i walked into the office at pontypridd the smiles and welcome i got is amazing. Luke and Caitlyn are so friendly they where always calling and sending me mail about the house progress and finally i have moved into a lovely Apartment yesterday ?. Honestly i saw other houses but non is half inch close to what i got from Peter Alan. My husband is so happy with the house and he said honey we will surely buy a house from Peter Alan soon....Keep the great work guy's
May 2023 by Julia Crocker
Literally the worst Estate Agent I?ve ever worked with. If you choose to sell your house with them, make sure you check every detail in the contract because if you don?t like them, you?re stuck with them. Even when you?re out of contract with them, you still have to give a months notice to get your house off the market and then you?ll have to pay £98 for the privilege if you previously agreed to let them do an EPC for you. There are agents out there who will not make you sign a contract. My advice is, find one of those.
