October 2023 by Emma Dalrymple
AVOID AVOID AVOIDNew Line Auto DiagnosticsA P Automotives1 star is too generous as a rating.I rang New Line Auto Diagnostics and when I brought the car in due to a coolant leak and engine overheating, it was A P automotives printed on my receipt, so I will include both companies.After bringing the car in and waiting a couple of days, I was called and told that it wasn't good news and that our head gasket had gone, and that the thermostat housing was leaking. We were quoted £1200 as a minimum figure to repair it, which of course isn't great news, but it is what it is.We resorted to getting the car towed 160 miles to a family run garage to help ease costs, which overall would have saved a bit of money.Once the car was at the family garage the diagnostics were completely false, the head gasket was not in fact broken and instead the coolant flange needed replacing, summing up to a grand total of £110 including labour (we did pay for an air filter at the same time, which we chose to do.) If we had went ahead with the original quote we would have been massively out of pocket for absolutely no reason.I went back to confront them with my car, which had done over 200 miles since being fixed at this point, running perfectly. All he had to say was that the coolant flange that was replaced was actually called the thermostat housing (a common mistake to make, but still a mistake). He also said that my head gasket will go soon - as if they hadn't already told me it was blown. They misdiagnosed the car and I doubt that they did this accidentally to be completely honest. Treatment was shambolic.Avoid these scam artists at all costs.
