December 2023 by Georgina Thomas
Appalling customer service received in Boots Pontypridd today. Hordes of customers gathering around the perfume section (very atypical at this time of year) - 1 young female assistant thought that leaning on the counter with a bored expression etched on her face whilst ignoring paying customers was an acceptable form of service. An older female employee seemingly felt that stocking up in another aisle was preferential to serving customers and busting the lengthy queues - and all this at a time when every single sale counts in an era when retail jobs are increasingly uncertain.
November 2023 by Daniella Taylor-price
Has plenty of things in stock staff always try there best to help you
November 2023 by Peter Mc Geough
Bought an item for my child. £15. Then went to a local pharmacy and was told the same item could and should be supplied for free under "the common ailments scheme" which the local pharmacy did. Took the paid for item back to Boots but a refund was refused. I asked them if they had heard of the scheme and they said they had! I guess that's where their interaction with the common ailments scheme starts and ends. #dontletbootsputthebootin #commonailmentsscheme
June 2023 by Martin Jones
Extremely slow service yet again. 20 minutes to deal with the customer in front of me. And 10mins dealing with me. People walking away waiting too long. Need more staff Or a change of staff that knows what thier doing...
June 2023 by Bob Lunney
The text message service is never used, the staff are tortoise like resulting in huge queues.
May 2023 by sarah barnes
Mair at Taff St Pontypridd, pharmacy was wonderful, helpful and sorted out my problem lost script with ease and professionalism. Dwain was also really helpful member of the pharmacy team too.I must say that all the staff in this boots store, are incredibly helpful, they all stand out as, going that extra mile for their customers, over any other boots I have visited.Lovely to feel as valued customer.Thank you x
May 2023 by dino Joseph
Best place for purchasing medicine, cosmetics etc. Nice atmosphere. Paid parking available
May 2023 by Michelle . Mustow
Went in for storage bags jml the ones you use hoover or gadget to take air out bags
January 2023 by Alison Potter
Always able to get what I want at boots, usually look for the deals on the items I use. Staff are all polite.
October 2022 by Denise Janes
Great staff who are very friendly and helpful, but the store itself could with some massive investment- it feels very neglected, and soulless.
October 2022 by Sylvia Talbot
Good. But lacking in choices of baby food for 10 months old baby's.
August 2022 by Dylan Bea
Staff were so understanding and lovely. Honestly such amazing people. Thank you would recommend!
August 2022 by Emily Pollard
The staff were kind, amazing and very understanding/ co-operative for my needs and were very fast and helpful together. Thank you very much and I'd highly recommend.
June 2022 by Thetruthisouthere eli
Looking like it needs a good paint job to be fair staff are great and very helpful but its looking a bit dingy
June 2022 by James Barton
Great store friendly and helpful staff. The pharmacy staff have gone the extra mile for me and my family several times.Flat and easy to enter with automatic doors at one entrance.
