January 2024 by Nikk Watt
Usually empty shelves (not talking christmas) most mornings. Terrible veg quality and must be the most obvious store for proving that welsh consumers get poor quality products and choices. Thank god Aldi opened with far superior fresh options and butchers still exist in Ponty. Oh don't even mention fridges down entirely every couple of months of late.
December 2023 by Gemma Marasco
Security in store is extremely unprofessional.Spoke to the deputy manager after the security guard followed myself and my partner to self checkout where we paid for a coffee only to have the security guard stand directly behind us the entire time then acuse us of not paying?When confronted he said we hadn't paid despite having our receipt in his hands, deputy manager was professional and sorted it.This security guard has watched and followed us out the store numerous times only when questioned to say "he smokes out the front", in which case it is still disgusting.All this over a coffee and accused in broad daylight in the self checkouts.Doubt anything will happen from this review, I'm glad I don't have this as a local tesco because I won't be returning.
November 2023 by Sarah Jones
3 hours parking in tescoEasy access to shop from car parkCash points out side when it works.Cafe very nice, food lovely , staff friendly.Disabled toilets and Normal toiletsLift up to the cafe and toilets or the escalatorLocal to town, down the ramp 2 min walk .
November 2023 by EMR
This is for whoever manages the cafeLeaving the cafe service desk unattended for over 5 minutes is not good form, failing to apologize for keeping a customer waiting is pretty dreadful.
October 2023 by Let's say Grace
I really want to appreciate how Liam Blackman helped me at the self check outs. He went above and beyond when my card got declined and we tried the other till. Such staff members bring an essence to humanity. The level of patience and being thoughtful was appreciated immensely.
September 2023 by N C
Well where do I start? Firstly I didn't even want to give a one star, the experience I had during the summer holidays was horrendous. That lady who works up in the cafe (older lady, face like a bulldog chewing a wasp) terrible customer service, her attitude, shouting at customers and telling them to go elsewhere. Spoke to the cafe manager and she was just an absolute wetwipe, so after having upset children because of this horrible lady upstairs, we wanted to speak to the store manager, however they was not available upon request, but we did speak to a lovely gent who was supervisor at that time. He was very prompt and sorted even told us he knew which member of staff we was talking about. That in itself speaks volumes, however as he seen we was distressed he kindly gave us vouchers for the terrible service we received. He has blonde hair bleached earrings in tall and slim,not asking him to care but he was very compassionate and brilliant. He is a credit to your store.
August 2023 by James
Closes the Scan&Go terminals 35 mins before they close. Genius! Takes us even longer to get out of the store, since we then have to scan everything at the end.
June 2023 by Dominic O'halloran
So I frequently visit the costa machine before work as I'm sure quite a lot do but for some bizarre reason they are always servicing the machine at this time. In what world does it make sense to do this at the most popular time for this machine!!
May 2023 by Matt Torbus
This shop should be open until 22:00 but is closing early! Unfortunately, at 21:45 the ladies who work there informed me that they can no longer sell cigarettes or any other tobacco products as the till is closed. I don't remember seeing that information anywhere. I'm furious because after many hours of work I wanted to buy cigarettes and unfortunately I couldn't because of the lazy employees who work there. I do not recommend anyone to shop here!!!!
May 2023 by Jack
I was impressed by the honesty of the staff member who turned in the money I lost today. It's reassuring to know that tesco pontypool has trustworthy employeesTop man ?
May 2023 by martin cooper
All good no problems. Could do with all the tills open..
April 2023 by Mimi Pain Warrior
Large store with a wide variety of produce and groceries. Nice little cafe, phone store and homewares. No pharmacy though
April 2023 by David Blake
The staff will actually go out the back and get the product that your looking for when the shelf is empty unlike other supermarkets
April 2023 by Gramble G. Funny
This Tesco goes downhill every time I visit. Last week the veg section on the left as you walk in was completely empty, so couldn't get any green veg like cabbage, lettuce etc at all. This week the only carrots they had were loose moulding ones. Their produce section is terrible. No own brand eggs at all last week, only the really expensive ones.Despite staff constantly taking up most of the aisle with pallets and cages and making it difficult to get a trolley through they're often sold out of essentials.
March 2023 by Anna B
Thank you to all the kind people in tesco pontypool today who supported me while others just looked on in judgement.Especially the kind man at with the piercings and orange hair at the self service tills, and the lady with the dark hair, you were angels ???
