February 2024 by Richard McArthur
Will get your parcel delivered eventually if they dont lose it
November 2023 by Desmo Boss
The Royal Mail services in the Pontypool area these last few months have been atrociously inadequate. I live in Sebastopol, and I am receiving the wrong letters to my home for weeks - the letters are named and addressed correctly of my neighbours, yet still delivered to my address. The Postman must be Blind as the neighbour's name and addresses are printed correctly.
March 2023 by Kris Thomas (Sharky)
Can't believe these had the nerve to go on strike all they ever do is post junk mail through our door and never open if you need to collect a parcel
October 2022 by Sophie Thomas
Awful opening hours
February 2022 by j Bravo Bravo
So today I went to the royal mail as I have missed my parcel the man behind the counter was very helpful and redelivered my parcel within 15 minutes it was at my door this was today January 29th 2022 thank you
November 2021 by Deb
Lot of parking available, and queing still in place following covid practices. Staff are allways friendly and helpful. Check opening times before you leave as still not back to normal hours.
November 2021 by Joseph A. Paget
Helpfull staff, check the opening times the close early on Mondays now which is a faf if you leave work at 4:30pm and they close at 2pm. (when I posted this times may have change)
November 2021 by Deb Richardson
Lot of parking available, and queing still in place following covid practices. Staff are allways friendly and helpful. Check opening times before you leave as still not back to normal hours.
October 2021 by J L (Pepper)
Easy to get to, always easy to park and the staff are great. Never takes long to get what you went for.
September 2021 by tony
So the other day I went here twice for the same item.Basically went late morning with my slip to be told by some arrogant woman that I need to go there the day later.Hour later the app pings me to tell me my item was ready to be collected from here so went there. Same woman told me no it's not here and I need to come tomorrow. After I pointed out the app gave me a notification to say it was ready to be collected she went out the back and low and behold she had my item.To be fair this was the only bad experience I have had with this place but wow manners don't cost anything.
June 2021 by Thepureoption
Lot of parking available, and queing still in place following covid practices. Staff are allways friendly and helpful. Check opening times before you leave as still not back to normal hours.
April 2021 by Paul Green
Absolute joke of a service right now. Offering a reduced counter service at the same time as encouraging people to buy postage on line which needs to be stamped at the counter. Blaming covid for what is in reality one more step towards the ending of the royal mail.
February 2021 by Christine Wiltshire
Very helpful and polite
November 2020 by Ellie Matthews
Constantly messing around with opening times which makes it impossible to collect a parcel when working in a real job. Heard the other day that they are taking on thousands of new staff members but find this confusing as they work less than part time pretty much so can?t understand why they would need to take on more people to work less than two hours a day. Overall frustrating that they open for two hours a day and are with holding our parcels. A system needs to be put into place or at least increase hours to part time. Would not attend here unless I have too and when I do attend staff are slow, rude and unhelpful
November 2020 by Busy Parrot
Had to pick up a package from the depot after they failed to find my house, the house has been in the same position for approximately 120 years and sits in nearly an acre of grounds has 6 bedrooms and a nameplate above the front door which is about 2.5 mtrs in length, how can they posssibly say they couldn't find it. RIDICULOUS
