October 2023 by Victoria Kemp
I am visiting from Devon and I didn?t have my medication. I spoke to Lewis on the phone and explained my situation.I was able to receive emergency medication.Absolute super star Lewis, thank you for your efficiency and kindness .Service was amazing !!A*****
July 2023 by Mrs Allison teague
I was a regular here until a year ago and since then I find it is always busy but waiting time is awful. The shop itself although small the shelves are always quite empty. Selection of products is now quite. Slim hence my change in pharmacy to Health +.Sorry ABERSYCHAN.!!
July 2023 by nadia roberts
Constantly slow service and always reminded of the price of my grandson's medication like its my fault he's on it . They have a sign in there do not abuse staff , well don't tell people the price of medication when given a choice no one would be on any. The staff treat you like a hindrance and it's all to much trouble . Boy a till useless doesn't seem to have a clue and would rather talk than serve you
February 2023 by Thomas Cossey
Closes before advertised time, i was there and the front desk person was telling a customer they would still be open in 10 minutes time so he could pop to the shop and the pharmacist says ?we won?t, when it hits 5:10 i?m locking that door and i?m off, that?s what i always do?. Great attitude especially when other customers are there.
October 2022 by Ray McGrale
This pharmacy lost my repeat prescription firstly saying that they had not received it from the doctors surgery and that I had to phone the surgery to ask why, which I did only to be told that they had signed for it the previous week! Having relayed this onto the pharmacy I was told they would sort it and ring me the next day for pick up. This did not happen, I waited all day for a phone call but none came.The following day I rang the pharmacy to ask if had arrived, they said it would be ready in the afternoon, but I needed it this morning so they said it would be ready after 10:30am. I called in for the prescription at 10:30am and it was ready for me.I asked the manager how they could lose a prescription? Her reply was very flippant ?these things happen, you?ve got it now so there you go?Not very professional, not very caring and quite frankly rude.When looking after people?s health, they should follow strict guidelines, a duty of care and loosing people?s prescription is not in them.They need to have a more robust system as the one they have now is failing their clients.
July 2022 by Chani Lawrence Martinez
I've previously had great experiences with this pharmacy, I think that they are probably having an issue at the moment but that hasn't been communicated to patients/customers.I've been calling 10-20 times a day for more than week to try and get my medication, it's supposed to be delivered to me and they already have the prescription!I run out of my medication on Sunday night, I'm so tired of fighting to get my medications every month. The pharmacies in this area are really understaffed and it's hurting us all.
July 2022 by Joan Lewis
Appalling. My mother has AF & on insulin for Diabetes. They didn't even request her prescription!!! Every week she has a blister pack - not this week & to be frank they didn't even care... Absolutely disgusting
July 2022 by Chris Taylor
Will NOT answer the phone, orders being placed online are not being done, Now run out of my medication as they haven't sent it to the doctors to be renewed very short and not very nice staff understand things are tough but no need for lack of common decency will be moving to another pharmacy for sure.
June 2022 by Julie Clough
I'm still waiting to hear that my prescription is ready to pick up, it is now two weeks over due. I've sent three emails in and tried phoning many times without an answer. Not impressed at all...
June 2022 by Gill Dunk
What has happened to the service at this chemist ?Short staffed ? 3 days now without medication .Long que slow service cant find medication.
April 2022 by Gareth Wall
This was a brilliant community pharmacy but it has lost its friendliness and efficiency.They had lost a guys script who was over 70 and made him go to the doctor's and get a replacement and then queue again behind 20 people.The staff cant cope and are showing a lack of empathy for sick people.They used to be caring and supportive but now don't even apologise for thier mistakes.Please go to the Garn or Pontnewynedd for better service and he helped by people that actually care.I really hope this feedback helps them sort themselves out as it used to be brilliant. People are already sick and struggling and deserve to be treated humanely.
April 2022 by V
Never met a more useless, lazy, rude and unhelpful individual in all my life, why on earth anyone goes into a health focused role when they have absolutely no desire to help people is beyond me. Every pharmacy is able to use livi to generate prescriptions yet this pharmacist couldn?t even be bothered to try when I was telling him how to do it. Old people who can?t keep up with the times are better off retiring instead of having such a negative impact on peoples mental health because of their incompetence. Awful place.
April 2022 by Susan Boucher
Lost orders therefore without important medication. Excuses, poor service and a wait of 20 minutes to find out all this!? Awful
February 2022 by rhian jinny-jones
This was our local pharmacy, within walking distance of the GP and home. Unfortunately the pharmacy has extremely poor processes and service. Lots of mix ups with percriptions. Orders lost. Very long wait times. Will not accept phone enquiries.We had no other option than to move to another pharmacy service. On the bright side... I would highly recommend Health Plus Pharmacy in Pontnewynydd. Fantastic service and customer care.
January 2022 by Alison Relf
I have been trying to get my Prescription for 10 days, first trying to ring several days on the trot. The phone was either engaged or not answered and then the call gets cut off. Eventually I had to call into the pharmacy to request the prescription and was told that they are not taking phone calls!! No message to this effect has been placed on the line. I was also told that they had been taken over and to request prescriptions on line in future. That was easier said than done but managed to get set up eventually. On two occasions my son has called to collect the prescriptions and he has been left outside in the rain for about 30 minutes waiting to get in with many people in the queue. Wish I could change pharmacy but I'm on a batch system so unable to for a few months unfortunately
