August 2025 by the M twins
Very bad experience of staying here! We was there for 2nights & no house keeping whatsoever. All the cupboards was broken, very uncomfortable beds and dirty all over.
Never recomond!?
August 2025 by Manisha Gurung
The worst hotel I ever seen. The staff is nowhere to found. They leave the customer info in reception desk and disappear. No data protection at all. Need to wait so long. Rang the bell and had to call but still no response. The owner was rude when told we waited long when I complaint. He have time to check cctv idea how long we have waited but can?t check cctv when customer is calling or ringing the bell, very unprofessional. Paid full payment but still been asked to pay again. I had to leave this hotel because the owner and staff is too rude. I wonder how did they get 3.3 star in google review. It shouldn?t even get 1 to be honest. Because of this hotel I had to cancel my trip and had to go home because of their rudeness. I won?t recommend this hotel to anyone.
August 2025 by Nadine Branney
Well what can I say me and my partner arrived on Wed after 2 o'clock had to wait half hour for room to be ready they keep saying short staff load rubbish don't let all off at once when we got into rook it was a good size room but the TV stand had a broken leg tv wouldn't work properly keep going off carpet in room was dirty no soap to wash hands in bathroom how disgusting had ask for shampoos shower gel bed had bed bugs as me and partner r cocerd in bits this is ment to be a hotel and its so dirty how they get to stay open is crazy they need to close place and get people in to bring it up to highlands very disjointed in it will not be back
August 2025 by Bothwell Mundondo
Please avoid this Hotel as the standards are very poor. Rooms are never cleaned , the bed matress and linen are badly stained , Linen not properly washed, everything about this place is a nightmare.
I really don't know how such a place is allowed to operate with such poor services.
The bathrooms are filthy and the bathing water is not safe for the children as they can be burnt .
Requested to have the family room we were using to be cleaned up and most of our belongings went missing. The manager came to apologise for the missing items, putting all the blame on a new staff member.
The breakfast was really bad. Really feel sorry for the young man who seems to be running the place alone as there is nothing much he can do by himself.
The place is really dirty and you will never enjoy your stay. What you see on the photos is not what is on the ground.
July 2025 by Dani Dukes
We were made to pay for a service dog. This will be looked into by police as it is illegal.
They tried to make my nan pay for breakfast even though it was already paid for. They were trying it because she's an old lady.
The room I stayed in was supposed to be a sea view. If you lean tight against the wall you can see a bit of the ocean to the side.
Hair in the shower and sink, yellow in all 4 corners of the shower. Surfaces had dried tea or coffee on them I had to wipe off myself. Crumbs everywhere and stained blankets and pillows. Musty crust and money grabbing staff.
Owner treats staff like rubbish and has a go at them in front of everyone. Tv remote was sticky and gross so didn't even bother
Breakfast was bare bones. Orange juice was so sour it almost killed my mother.
They had a cool toast machine though.
July 2025 by CAROL H
Appearances deceptive ? photo looked lovely. Deluxe sea view room ? sea view room ?? but Deluxe absolutely not
Room furniture all thick in dust, bedside cabinets made of glass cracked and trim off and left under the unit. So shocked when pulled back sheets (which were actually clean) found no mattress protectors and the mattress itself was disgusting. Stained, ripped and ancient.
Thankfully given 100% refund via booking.com and found alternative pronto. Frustrated no one on site, phone call got me a guy who was clearly at home with his children interrupting conversation, he buttoned me 3 times. Not professional at all. Shame as location fab and hotel could be lovely with bit of investment and a decent housekeeper. Located sea front within the free parking area near paddling pool end prom.
Constructive feedback as I?ve never given a bad review ever! Get a new bed, mattress, mattress protector and cleaner who knows how to weild a damp cloth - as needed asap could be a gold mine but no one parting with £100 + per night should be expected to lie on that !
July 2025 by Ashton
Dodged like bullet!! Reserved a room wasn't until I noticed more potential behind this place. Firstly there land line number does not work! Red flags going off, found Mobile number through expedia found very strange. The first guy I spoke to was lovely. Was then put through to the hotel side of who takes care of everything of another number passed on. Only asked few details and requests very abruptly rude wouldn't let me talk like he had to be yapping on!! wasn't very sincere simply like he couldn't get of the phone fast enough ? I simply don't trust people to run that way nor stay within the type of environment either not for me!!
Very appalling
July 2025 by Paradise Palms Holidays
Sorry I cannot recommend this property. The cleanliness was terrible. Nothing positive was noteworthy, very grubby. Likely only used for a knocking shop.
July 2025 by Arron Moss
We lasted 1 hour of a 5 night booking. This marks a new ?low? for us. Dirty, stained sheets, dirty bathroom, no PAT tested electrical devices. Avoid.
July 2025 by Rhys Thomas
Double bed was 2 twins pushed together, me and my partner kept falling in the gap, the hairdryer immediately broke, but that cannot be helped, but service was fantastic
June 2025 by Emily Hunter
Overall i wouldnt recommend. The view is lovely if your not put in the basement like i was. The food was poor they tell you a continental breakfast but you walk in and its aldi bread and a couple boiled eggs. The door to the room was broken and we did get locked in as well as weird and unexplainable stains in the carpet and walls. The heater in bathroom was also broken making our already humid room into a sauna. There are better hotels that are closer to the main town center than this one i would avoid
May 2025 by Steven Howell
Stayed here under previous ownership and it was better then, the bar doesn't open, the springs can be felt through the mattresses, my shower was broken and only enough hot water for 1 bath, there were 4 of us
April 2025 by Bill Mcnamara
Smashing
November 2024 by Christine Rose Whitehead
Dirty, no toilet paper, cold room. No blind on bathroom window. Mattress was filthy, bobbles and staining, no mattress protector. Took photograph of the mattress and my partner could not look at it!! We informed the hotel manager and we are getting a refund. Only plus side was the view. It needs a refurb and new beds!
October 2024 by Vanessa Lyall
Lovely hotel.
We stayed for a ralli and scooter meet at the venue. 5 minutes stroll, nice location with free parking. Room was huge and clean. Bed was big and comfy. Everything we needed for a great price. Staff friendly and couldn't do enough. Recommend the Manor 100%
