March 2024 by Lucas Salvage
We saw Ceri Ann in store, who was absolutely fab! Thanks for such a wonderful experience and helping us choose the perfect holiday :)
March 2024 by Gaz Hobson
Shannon was really helpful, friendly and sorted our med cruise booking for my wife and I,
March 2024 by Darrell
I booked a holiday with Sophie over the phone, she guided me through the process thoroughly and answered all the questions I had. She was not only extremely helpful, she was friendly and polite. Will definitely be back to book with Sophie soon!
March 2024 by Izzy Hearne
Excellent service by Sophie!Sophie helped us book our dream holiday, she was very friendly and informative which made us feel really happy and welcome. I highly recommend Sophie and can?t thank her enough!
March 2024 by Lisa
Booked my family holiday with Sophie in Newport, she listened to all our family needs and achieved finding us the perfect holiday for us all. She went all the way and even offered us to do our car parking and trips and made the whole time in the TUI store excited for our holiday. Thank you Sophie ?
February 2024 by Bethan Shergold
I recently wrote an amazing review for this store as they managed to find me a great deal which I paid for in full. When I then returned to the store after paying for my holiday, I was told that the staff member had made a mistake and now I must pay more towards my holiday even though I had already agreed and paid for a set price. I think it's ridiculous that I had to pay for a staff members mistake and terrible that I was given a set price which was then changed. I don't think it's right that they are able to change a price that was already agreed. I found this really disheartening and upsetting.
February 2024 by Christine Carey
Booked a holiday and cancelled within 2 days Cardiff Bay store promised call back to no avail?Called Spytty Newport spoke to manager Mel who promised call back after taking loads of details again to no avail, call customer support who were good. I?m sure I would have had a call back if they hadn?t already taken my money. Poor customer service and little knowledge as conflicting and no one knows what their right and lefts hands are doing. Would I recommend NO as most of the staff have not got a clue on what they are doing.
February 2024 by Bekki Evans
Whenever we visit Tui we always go where Jess is, she makes the experience relaxed and exciting for everyone. Her knowledge of hotels and destinations is second to none and she will always go over and above to get you the best deals at the best price. There isn?t anyone else I would trust to book my holidays, so if you want the whole package before you step foot on the plane, book with Jess and the team.
February 2024 by Kirsty Watts
Absolutely shocked by the customer care I have received from tui what should have been an easy booking have turned in to a nitemare for everyone involved! Went in lasst year to ask about a dream wedding in cyprus was told to gather everyone?s deposit by October to go in early to get the best deal out there which have resulted in us being allocated rooms that only sleep up to 3 ppl bearing in mind there?s family?s going up to 6 ppl but pulled from pillar to post over the last 2 months being told this was going to be resolved to now being told they demand more money for the rooms to be rectified bearing in mind they?ve admitted that there to blame can?t get our deposits back and if we want to cancel they want the remaining deposit absolutely shocking can?t speak to no1 else apart from the shop SHOCKING this has now been resulted in us haveing to cancel our wedding and loose more money stay away from tui spytty absolute shambles of a store they will not b getting anymore money from us think every1 have lost enough due to ur mess up
February 2024 by Luke Calverley
What should of been mine and my fiancées dream holiday for our wedding in 2025 have been spoilt by this store and the people who work in here we have been past from piller to post for 2 months after they messed up our booking arrangements and have now told us they want more money of us even though they have openly admitted it bein theyr fault if I could give a 0 rating I would as it?s been a very stressful time for everyone trying to deal with them . STAY AWAY
January 2024 by Ben Williams
Went into Tui Newport to book a holiday. It would be our daughters first time abroad so we wanted as much help as we could in finding the right place. Ceri-Ann who helped us with this was nothing short of amazing! So happy and constantly smiling but most of all extremely helpful. She was so polite and fantastic with our daughter and never once made us feel rushed. She took her time to ensure we were going to the best possible place and as a result of this we cannot wait to go! Tui will be the only travel agents i use due to this fantastic experience. Big thanks to Ceri-Ann and all the staff!
January 2024 by Andrew Westacott
Called into TUI on Saturday to browse holidays and met with the lovely red haired Alice ??? she was so wonderful helping my wife and I browse destinations and made the whole booking process so easy.She made sure we were happy with the holiday, location and price before making any commitment. Egypt ?? here we come for our anniversary ???
January 2024 by Andy Wright
Love booking my holidays here staff are so friendly and so helpful
January 2024 by Lucy Roberts
We came to the Newport store today and booked a holiday to celebrate our 10 year wedding anniversary in June.Alice was absolutely brilliant, really friendly and knowledgeable and helped us to book our perfect get away for a brilliant price. Thanks Alice! ?
January 2024 by Kyle Bell
I went into the store on Wednesday 3rd to browse for some potential holidays for myself and my friend. Niamh, our adviser, couldn?t have been more helpful! We were in the store no more than 20 minutes before she and Jess whittled down the options and found us our perfect holiday for an amazing price as well. Niamh had some amazing suggestions and was willing to look at all options to ensure we were satisfied with our booking. This is my second time using TUI and I?ve got to say it?s been a great experience. Their professionalism in store and communication throughout is second to none.