November 2023 by Alys M. Noakes
This TGI FRIDAYS is wonderful and is definitely worth a visit if you love cocktails and great service ?
October 2023 by Leanne Morgan
Had booked for a birthday celebration meal with family. From arrival we knew something was up, just no staff visible and those that were looked run of their feet! Sat down in a dingy part of the restaurant with a shower curtain over part of the bench seating as there was a leak. Looked gash.There were other larger parties and one waitress who apologised for the delay and advised they were extremely short staffed. So we were in for a wait. And wait we did. A rather long time just for drinks. Perusing a menu that was pretty ordinary but damned expensive!! In the end we waited so long we decided to call it and left to go somewhere else. The chap behind the bar apologised sincerely as we left but seriously, the management should do something as it was awful waiting but awful watching the staff totally rushed off their feet and put upon in my view.
October 2023 by Rebecca Lawrence
Food was good, but for the price you would expect better. The service was very slow. Took over 10 minutes to pay after receiving the bill.
October 2023 by Ben Morse (Voldamorse)
I ordered delivery using deliveroo from TGI Fridays Newport this evening. We didn't have an option to add any messages for the kitchen, so I called them immediately after and told them how I have Celiac and required gluten free bun & fries. I also specified that I did NOT want any sauces or salads, just the burger, cheese and gluten free bun. They confirmed with with me and said not a problem. however when the food came my burger had all the sauces and salads in it (I know this seems trivial but it makes me throw up) I called them and told them the mistake, however they told me, and I quote 'The kitchen must of mist it, you have to talk to deliveroo it's not our problem'. I asked them to please replace the burger and the burger alone, they said again, its not our problem it yours and they are very busy... even though 20 mins before they said they were having a quite night. I wish it ended there.. my wife asked to talk to the manager and the girl on the phone said, oh you can't it's late and she doesn't want to come to the phone.. then said 'I have to go' and hung up. I am extremely annoyed by the terrible customer service especially as I finally found a take out option where I could actually eat a meal with my family due to my illness. The have refused to talk to us anymore and said If we have a problem to take it up with deliveroo (you know because clearly now the drivers cook your food). I know this is not Deliveroo' fault, the driver was great but the restaurant staff were extremely unprofessional and very rude!.
September 2023 by Tkay Nemo
Very limited menu, grossly disappointed no ribs, no wings. Kids didn?t get apple slices/ limited fruit. Great let down??
August 2023 by Sofia Pountney
Got the nine chicken wings and they were sooooo huge!! (Flat and drum), and the garlic fries were nice aswell. Good value fort money, ultimate burger was massive
August 2023 by Steve Bell
Food was very tasty. Service was good. Vinyl seats were sticky.Visited as a weekday business trip and a Monday night at 7pm was busier than I thought!Parking: Very handy for Friars Walk shopping centre car park.
August 2023 by stacey lewis
Good food. Good lunch menu, Good service and reasonably priced. 1 star off the food as main meal came out warm not hot
August 2023 by anita powell
My suggestion to dine at TGI as it had been a favourite of mine in the past. I enthused about the 50s/60s background music although things had changed. Background music almost non-existent (maybe it was due to our early lunch time of 12 15). We ordered soft drinks, my friend not choosing her usual wine due to the cost of £10. My friend chose the Chilli from the Lunchtime menu whilst I chose a Chicken burger. Both options were with fries, mine also having a Jack Daniels dipping sauce. The Chilli meal was returned (not hot) & a replacement offered.The Waitress who served us was very friendly & chatty & though we enjoyed our lunch there, I think the Chicken burger i chose was overpriced (£16 25)
August 2023 by william stone
Very slow service. A different waiter every time someone came over. Food took a long time to arrive. Starters were hot and good - however my main meal was over cooked - while my girlfriends meal was Luke warm.The staff were far too busy sorting birthdays and singing happy birthday to lots of different people - not fair on them, as they should be focusing on the service.The staff were trying their best and the girl that sorted our bill at the end was lovely and understanding- but overall, TGI?s is becoming extremely expensive with poor food and atmosphere.
July 2023 by SuperWROGERS
Came here today with my partner and our son, we ordered our food Nachos to start and Mozzarella Sticks too, the Nachos weren?t what we expected and didn?t taste the best, after we were asked how our food was we had to tell them, and in fairness they took the Nachos off our bill which we were very grateful for, the main courses were Fridays Glazed burger which was declious, and Sesame Chicken Strips which were also fantastic too. Really good staff here and helpful too, will be returning for sure. 5 stars ?
June 2023 by Beth McGraw
Came here on a Monday evening and despite it being quiet (only 4 or 5 other tables seated) the atmosphere was brilliant down to the energy and enthusiasm of the staff! We were served by KAM for the evening and we can't speak highly enough of her! She was very helpful and friendly- a definite credit to the team :)The manager PHIL was also fantastic and made me a mocktail tailored to my dietary requirements as there were no appropriate options for me on the menu due to stock shortages. He took the time to speak to us and was incredibly understanding and helpful.Would definitely visit again as the food was fantastic too :)Our experience with the lovely staff has stuck with us and we were praising them all the way homeWish I could give 10 stars for serviceThank you both:)
June 2023 by wing wong
Service is bad...(we ask for catering for 4 peoples but they give us 4 knife and 2 fork, we need to ask two more time to have another two fork, if you need anything, you need to ask at least two times...)Food is bad...(we order chicken wing but it's cold inside, it's cold but being cooked? Is that meant the food is pre-make and just re-heat for us? we cancel it finally. Taste of chicken pasta is ok, but the pasta is under cook and just warm. New York strip is no taste, the sause is cold. Only chips is normal.Very dirty...(the floor is dirty, tissue and food waste under table), other customer complaint the catering is dirty, I can see the waitress just use their apron to clean the knife and fork and then give it back to the customer)I can see another table also complaining the food...so so....bad experience...
May 2023 by Ella-Mae Clark
We went for some food, got ribs and a burger.Ribs and burger were lovely,Sweetcorn however,tasted horrible,tacky and hard to bite into,even one of the workers said how it?s cooked in the microwave.
May 2023 by Dominic Phillips
One of the few places still serving food at 9pm on a Friday night, which saved us. Food was delicious, service prompt and friendly, couldn't fault it!
