December 2024 by Cerys Martin
Clearly don't know the difference between footling and 6inch on delivery. Whoever works there needs eyes checked
September 2024 by Tegan myles
extremely rude staff i?ve ordered from here multiple times and it?s been wrong every single time. this time i rang a staff member and got called a liar by staff. used to love this place but seems like staff have just gotten lazy. DO NOT RECOMMEND !!
May 2024 by Jamaica Inn Paranormal Team
They never send the right order again today we ordered and only two items showed up. Never again from malpus road in Newport.
May 2024 by Rose S
I?ve worked in hospitality many years myself and I understand people have bad days in work but every time I have ordered or gone inside this subway, it has been really disappointing.The online orders consistently have items missing, the steak and cheese salad came without cheese but had food in there that was not ordered, my partner is allergic to peppers so luckily it was seen before eaten. We were given the wrong side orders, and the portion sizes were less than half.Inside the staff are so blunt, staff will roll their eyes if you ask for too much on an order, I ordered food with my partner to sit in and we were both shouted at for going to sit down and told to leave at 2pm in the empty shop. Again they laughed at us leaving, the tables, chairs and floor were so dirty it was horrendous. The interactions with all staff in that subway is so unprofessional it?s a shame.
May 2024 by Omaze Team
Store closes at 21:30pm but the staff start prepping to leave at 8pm.
I visited this store with a few friends at 8pm. There were two staff members working. When I went to order my sub I was told "we are closing soon." It was around 8:15pm. I asked what time they were closing (thinking google opening times were incorrect, or they must be closing early), and the girl replied saying 21:30pm (1hr and 15mins to go).
They were already getting ready to leave, putting everything in the fridge and treating customers like a huge inconvenience. No manners, just pure distain for the job role.
I get it. Customer service is a tough gig! But just incase you didn't know, your store closes at 21:30pm. That's when you stop serving customers. I've worked plenty of fast food jobs to know that you need to stay after closing to clean everything down. If you have time during your shift to get started on this, great! But during Opening times your priority should be serving customers. If you want to get home earlier maybe chat to your area manager and alter opening times, or find another job.
Dear subway, I can't add a response to your reply so I'll add it here. When in this review did I say this scenario happened last night?? This is a review from visiting your store a few weeks back.
May 2024 by jaz jumper
Store closes at 21:30pm but the staff start prepping to leave at 8pm.I visited this store with a few friends at 8pm. There were two staff members working. When I went to order my sub I was told "we are closing soon." It was around 8:15pm. I asked what time they were closing (thinking google opening times were incorrect, or they must be closing early), and the girl replied saying 21:30pm (1hr and 15mins to go).They were already getting ready to leave, putting everything in the fridge and treating customers like a huge inconvenience. No manners, just pure distain for the job role.I get it. Customer service is a tough gig! But just incase you didn't know, your store closes at 21:30pm. That's when you stop serving customers. I've worked plenty of fast food jobs to know that you need to stay after closing to clean everything down. If you have time during your shift to get started on this, great! But during Opening times your priority should be serving customers. If you want to get home earlier maybe chat to your area manager and alter opening times, or find another job.Dear subway, I can't add a response to your reply so I'll add it here. When in this review did I say this scenario happened last night?? This is a review from visiting your store a few weeks back.
February 2024 by Soma Laskay
Absolutely fantastic food, atmosphere and customer service! If it was possible, I?d give 5 more stars on the top of the five!
This is the very first instance of finding a favourite node within the same franchise partner restaurant chain. The level of customer obsession is the absolute example to be followed by every single restaurant or even all the catering units.
Fast, perfect in quality and portion.
Thank you so much for the experience time by time. I hope this lady becomes a manager some day very soon!
Thank you so much AGAIN, Paige!
Kid-friendliness: Absolute top level
February 2024 by Rachel Bennett
Really good service here. Great food too. New Breakwich perfect breakfast.
January 2024 by Aidan Paul
Great sandwiches. My standard is a spicy Italian on
December 2023 by Simon Lewis
The new menu is a rip off, paid £6 for a 6" sandwich, no salad thrown that would have cost extra. Really disappointing. Won't be buying anything from subway again. Used to be worth it, not now.
October 2023 by Lee Bert
First time i've been to this subway, theres not many that tickle my pickle (lol) but this ones does. First phoned to check they had the plant based patty as the previous store i tried did not, they were very accomodating.Arrived to quick and friendly service by all, especially the manager (i assume). Food was decent and was prepared to a high standard with generous toppings rather than the meagre offerings you get some places. Overall this is my new favourite subway and ill definitely visit again.Good food, good staff. ?Vegetarian options: Perfect, wish there were more but the plant patty is a winner.
August 2023 by Aakash Gupta
Outlet open till 9:30 and I went at 7:00 they didn?t allow me to sit n eat. Lady at outlet said that she is alone with all new trainees so she need to train them.
June 2023 by Ripple Effect
Really considerate staff, left a hand written note letting me know that the toaster wasn't working. Above and beyond service thank you
May 2023 by Rhys Crandon
My recent experience with Subway can only be described as an absolute disaster. From missing items to a complete lack of customer service, this establishment has demonstrated a shocking level of incompetence and disregard for their customers' satisfaction. Prepare yourself for a scathing account of my experience that will leave you questioning whether you should ever order from Subway again.To begin with, not one but three items were missing from my order. It's understandable that places can occasionally run out of certain items, but the complete absence of these items was a clear sign of poor management and organisation. I would have been willing to overlook this oversight had it not been for the subsequent series of failures that unfolded.As if missing items weren't bad enough, the salad I requested was inexplicably swapped, admittedly there was a hand written note stapled to the delivery bag apologising, saying they had tried to call me and swapped the salad, and the rest of the missing items weren?t there.But the worst part of this whole ordeal was the abysmal customer service I experienced when I called the store to address these issues. I initially called to inquire about how I request a refund for the missing items and to my surprise, I was met with a dismissive response. The employee on the other end of the line informed me that I would have to go through Just Eat, leaving me to deal with the hassle of rectifying Subway's mistakes through a third party.When I proceeded to explain the additional problems with my order, I was met with indifference and a complete lack of empathy. The employee responded with a casual, "Yeah, we don't have any" when I mentioned the absence of ketchup for the cold cheesy bites I received. Instead of taking responsibility for the unsatisfactory food, they resorted to discussing the matter openly with others in the background, further highlighting their unprofessional behavior.To add insult to injury, when I voiced my dissatisfaction with the appalling customer service, the employee had the audacity to laugh at me before abruptly hanging up the phone. This level of disrespect and insolence is simply inexcusable and highlights the complete lack of training, professionalism, and basic human decency within the establishment.In conclusion, my experience at Subway was nothing short of a nightmare. From missing items to the callous treatment I received when I attempted to address the issues, this visit left me feeling utterly disappointed and disrespected as a customer. I implore anyone considering dining at Subway to think twice and choose an establishment that values its customers and takes pride in providing quality service. Subway has clearly lost sight of what it means to prioritise customer satisfaction, and until they rectify these severe deficiencies, I cannot recommend anyone subject themselves to such a deplorable experience.
October 2022 by Steven Wasley
Closing the door at 21:30 when they open until 10.Poor form
