March 2024 by M
Assuming the store closes after half 5, I turned up 5:56 and they were closed, but Google said they close at 6?
January 2024 by Nadia Fawad
Commercial street NewportRude staff, no customer support, no customer service.I bought shoes on Boxing Day. The shoes were not comfy. So I went to return the shoes after one week. When asked to return they refused and there were not enough comfy shoes.There was no single size of mine available as well.If you want to waste your money go to Sports Direct.
December 2023 by Nick Lee
I bought a pair of Nike shoes a few days ago because they are very dangerous when exposed to water. I took them to return today and the front desk staff actually said that I have already worn them and cannot return them. I just tried them on and cannot return them. The return service is so rubbish. Don?t expect others to be there in the future. Buy your stuff.
October 2023 by The Three
I bought shoes online, but the product is defective. I went to the nearest Sports Direct store in Newport 12 Commercial St on Monday 23/10/2023 at 11.00 a.m. to receive information how to return the goods. I didn't have the boots with me because I haven`t wanted to return them in the store. I just needed information . The lady with the blonde hair informed me that I can to return item in this store. I said that bought it online. The lady confirmed that it`s not a problem. I came back with the shoes 30 minutes later, but then the lady's colleague (red hair) informed me that the boots should be returned online. I didn't get the information I needed and wasted my time. Why do the staff at Sports Direct at Newport 12 Commestial St. make a customers wrong, don't provide professional information and don't introduce themselves. I asked politely employees to introduce themselves but they refused. This is degrading and contemptuous treatment for me.
October 2023 by Alison Owen
Had to pop in again 2nd time in a week and buy my 2 youngest granddaughters the quietest coats ever from frozen. Xx
September 2023 by Khan Atif
I visited first time at this place and one of the staff member was really rude he was not even guiding me to have my shoe number
August 2023 by J W
A large store in a convenient location with good quantities of sporting equipment competitively priced.
June 2023 by Clare Davies
Great advice from the person on the till...thanks. lovely service
April 2023 by lalith pathirana
Bad customer service. The staff said they don't have enough time.
March 2023 by Craig Thomson
Today,9/03/2023, my wife and I stopped in to buy a yoga mat.When we got to checkout, there was a lady in front of us, waiting to be served. After about 30 seconds , the young assistant at the counter stopped doing what she was doing and served the lady.There were two tills.At the time, there were five people behind the counter. They were sorting, or maybe pricing what appeared to be small items of stock. They were aware that we were waiting, but made no effort to serve us. Instead, we had to wait until the young assistant was finished with the first customer, before we were dealt with.I was in retail, with my Father in law back in the 70's and 80's and my training taught me to drop all stock management and serve the customer first. The customer is guaranteed money in the till. The stock can be dealt with any time during the quieter spells, when there are no customers waiting. I'm surprised that your company doesn't teach this one fundamental lesson to your staff members.Otherwise, you are likely to lose sales.All in all, not a great shoping experience. Sorry.
February 2023 by Jared
Huge store. Loads of great priced footwear. Helpful staff.
January 2023 by Olena Nazarenko
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December 2022 by Mukesh Khandelwal
You are on your own. People busy talking each other and shelving. Plus point many options sport wears and cheap deals.
November 2022 by J L
Sports Direct need to make people aware of returns/exchange policy before purchases are made.Staff unhelpful. Manager dismissive & the other staff member was new, so unable to help. Told to get a credit note or rebuy online, which meant waiting longer for the product & spending an extra £5 on delivery.Long queues. Never answer the phone! Luckily I contacted Sports Direct Maesglas who were helpful & professional and located my item in another store, then went to Cardiff to exchange item & they were also helpful.
October 2022 by collette gerry
Some staff were rude and disrespectful , slagging off customers right in front of their faces and overall just very unprofessional
