December 2023 by Jayne Cook
Called in to collect my parent's prescription, and they were quick, and dealt with it straight away.
October 2023 by Gareth Davies
Always had my items when requested and staff are mostly polite and courteous
October 2023 by Liz Howells
Everyone in this pharmacy is a true diamond.. always happy and helpful. I cannot praise the staff enough who have worked tirelessly throughout the pandemic and to this day. Your a fabulous team and it?s a pleasure to be served by you ??????
July 2023 by Stacey Cregan
Went here today after firstly going to our other local pharmacy, to which after picking up my father in laws prescription on Friday which was wrong, then to be told today they didn't have hardly any of his medication and no longer doing dosset boxes so was out of thier hands and couldn't help me no further, so then went to knights pharmacy and they couldn't of helped me any more of they trie1d absolutely fabulous service today from all that was working, and got everything I needed sorted, even sorted the Dosset boxed for me within hours as my father in law is on so much medication that he is unable to do it himself, would like to thank all the staff it is much appreciated for all your help today, your service didn't go un noticed.
July 2023 by Susan Franklin
Not fit for purpose! Took prescriptions in, which were mislaid. Was asked if I had the right shop!!! Unbelievable, they should not be in business. Dreadful
June 2023 by Helen Hall
Really bad. Rude. Closed for dinner. Lost my. Paper. I gotDepprison.
May 2023 by Claire Madden
After a dreadful time at another chemist. The staff here were amazing. They really were so helpful and happy to put your mind at rest. Thank you all so much ?
April 2023 by georgie sellars
Popped in with a prescription after waiting 9 days at my usual pharmacy and it was not done .It was completed within 15mins staff were all friendly , quiet atmosphere much better experience than the manic i usually endure in my usual pharmacy . So much so i actually complimented the staff on their service .
April 2023 by Leigh Moss
My repeat prescription wasn't available when I went to collect it which wasn't a problem as I had enough to last. My main issue was that on Saturday morning when I returned to the chemist it was closed. If people our working during the week, Saturdays may be the only time they can get to the chemist. There are signs all over the window saying that due to staff shortages you have to wait an hour for a prescription to be filled. This is no excuse for the shop being closed on a Saturday for collection of pre-ordered prescriptions. The local Doctors should stop sending repeat prescriptions to this branch until they can give a service that the public expect and the staff shortages are resolved. As per the response given by the pharmacy to other reviews, I have sent a complaint to Knights Head Office
March 2023 by DJ Griff
Unbelievably bad. Should be open at 9am but that's when the staff turn up. Even with 10 days notice they've never had my prescription ready when I go there.Why don't you run your business in a professional manner rather than asking people to send an email for you to ignore?You did it. You asked for the email which shows you don't actually care and are only doing the bare minimum. Shame on you.
February 2023 by Jenna Bezant
Didn?t take ownership of loosing a prescription -blamed the doctors process, service terrible, don?t answer phone if near closing time
January 2023 by jonathan davies
Amazing staff fair play to them they went the extra mile for my wife at short notice who was desperate for her prescription because the other pharmacy?s in risca messed us about thank you knights we really appreciate it merry Xmas and happy new year to you ???
November 2022 by Amy Hamilton
Absolutely disgusting chemist. Had an emergency appt dr to prescribe some medication. They were the only pharmacy in the area with what I needed. Phoned at 17:25 to see if they would do script and wait 5 minute and pick up immediately. They refused to help and now I?m stuck with a poorly 3 year old and unable to get meds. Shouldn?t be ashamed!!!!!!
November 2022 by Rhian Thomas
Not as good as it used to be,I understand the pressure they must be under,but so are the customers who present with a prescription,waiting for an age is the last thing they want,front of shop is often unattended,and no one raises their head in the pharmacy to acknowledge you,so please ,a smile can often deflect what could be an unpleasant situation .
November 2022 by richie maskell
Lost prescriptions, wrong items 2 week wait, excuses very busy well thats no excuse when its peoples lifes your messing with will never step in this hole ever again
