March 2024 by Emma Gobbett
Visited the newport store today and was looking to purchase wheel locking nuts and bolts for my daughter-in-laws car. Two members of staff, one young and one old were stood around talking. We asked them for help and were abruptly told told 'yeah, over there look at the book'. Did not take note of their names. Their attitude was absolutely disgusting and this is not the first time it has happened when I've visited this store. I will not be returning.
March 2024 by Noor Muhammad Nadim
They give really great service all staff are good in their
March 2024 by Gemmy
Given the wrong product twice, zero apology, poor customer service.Prices are Ok but Halfords customer service is just awful.
March 2024 by Mike Wardell
Quick efficient service with a clear explanation of the best way to purchase and fit these stronger more bright headlights! Thanks ?
March 2024 by Jason Chadney
This is the 3rd gas bottle I have ordered and for the 3rd time I was given the incorrect product either the staff can?t read or they don?t have the correct product in stock so they just give you what they have even if it isn?t what you orderedSo multiple trips back and forth so a lot of wasted time and fuel and still I don?t have the correct gas
February 2024 by Lindon Pearton
Bought three items on line. Two available for collection 19/2/24, the third on 24/2/24. I amended collection date for the two (19/2/24) to 24/2/24 (all three) so I would only have to make one journey. Received text message & Email from Halfords re amendment to my order on 22/2/24 (available for collection now) Visited store to collect on 23/2/24. Only two items (those originally available to collect on 19/2/24) there. The third item not there, available for collection 24/2/24.Not impressed as I only wanted to make one journey.
February 2024 by rob holland
I booked in for a windscreen wiper replacement. I must say the service was fantastic! The store was very well laid out and immaculate! The staff were very pleasant and efficient! Well Done!
January 2024 by Stevie Fisher
Went in this afternoon to talk to someone about booster seat rules and get my son measured/weighed. Both the person on the till (with cool blue hair) and their colleague (with glasses) were super polite and helpful.
January 2024 by Geoff RW
good service. Not good but great service. Just confirms why I always use Halfords highly recommended.
January 2024 by Louisa Smith
Childs moto balance bike broke first use after Christmas. Staff refused to help and said it was wear and tear.Bike broke on first use! Manager also refused to help.Buyer beware.
December 2023 by John Beecroft
Excellent serviceGuy at checkout was a great help with setting up account for me
December 2023 by A little bit of allsorts
I bought some bulbs online but no available slots to fit them for me but when I got to the store they went the extra mile and squeezed me in ? for that I say a big Thank you to the team ?
December 2023 by Nicholas Sotiros
I bought a brand new appollo evade something wrong with the wheel its still under warranty and they won't fix my bike terrible customer service will never be going there again anyone who wants to buy a bike I suggest u go anywhere else don't bother going to halfords because they won't help worse place ever to buy a bike pure jokes waste of space
December 2023 by Rachael Singh
Went to collect a bike that was built in store today very slow service while being served by a young boy he was called away from the till by another colleague to be asked a question by a customer very rude considering he was in the middle of serving me and didn?t even say anything just walked away didn?t even apologise when he came back
December 2023 by Nazir Ahmed
Poor online experience, ordered an item but somehow item not what I ordered when I went to collect m also the younger staff member very helpful but the "experienced" staff member wasn't helpful, he actually instructed the younger staff member to process some other customer while he was working on my refund, it was a waste of almost two hours for me as I thought the item was buying was cheaper than in-store price I would be cautious next time making online order.