March 2024 by Raine
I have been having a yearly service with Halfords in Newport for the last few years.I have never before had any issues with the service or their recommendations.However today I am far from happy with the service and also the manner in which I was spoken to today.Ben who is listed on my health report was extremely pleasant and professional. As is the standard that I have always received when using Halfords services.However there was a second person on the desk who is abrupt and rude when communicating over the phone. I spoke to him also on the day of the service and again today to query the break down out the rear brake and pad replacement.He went on to say the break down isn't listed as it isn't really relevant. This is an inappropriate comment and just is opinion that wasn't requested. I would argue it is entirely relevant to the person who is paying.In relation to the over charging:The quote total is approximately £400+. I have today had the same work done by a local garage for £145. I accept this is certainly the lowest price point for this type of work. The average cost is £200-300 maximum.The time taken to complete this work today at my local garage was 1.25 Hours. Nowhere near the 3 hours Halfords is claiming it would take to do.This is a clearly an attempt to excessively overchargeI will never recommend not use Halfords again
March 2024 by Ro Roy
The mechanic here (Keon!?) is a gentleman, helped me sort out the issues with my car in his own spare time after the Mot failed. Highly recommend based on the professionalism and kindness from him.
February 2024 by rob davies
Booked 2 tyres to be fitted with a 10am booking slot. Arrived and was advised only 2 staff on premises so would take a couple of hours. After an hour was contacted by the garage to advise they had the wrong size tyres so were unable to carry out works.I must say the guy who rung me was very apologetic and was as helpful as he could be. Advised me the return of my online payment could take upto 5 days, in this day and age I find that totally unacceptable especially as this was all the error of the Halfords system of over booking.
February 2024 by Youssef Ibrahim
My appointment for tire repair was abruptly cancelled , and they told me that this is due to staff shortages and The website does not work fine. Unprofessional and unreliable service.
February 2024 by Brett Strangward
Been going here for years. Staff were always warm and welcoming and explained things in good detail so it was easy to understand.Had to ring the store about a problem with my car, was on hold for a fair while. However the guy who picked up the phone was professional and managed to squeeze me in the following day.
February 2024 by Z 65
Was looking for another garage, so I thought I would try Halfords. Thought it might be a reliable, trustworthy garage? Never got as far as booking it in! I rang them, and they didn't even bother to answer. The phone rang , they picked it up and put it straight back down, cutting me off! Don't think I'll be using this place if that's the professional service you get!! Good luck!
February 2024 by Liz Johnson
Great service and good price
January 2024 by Bob Pollard
Open on Sunday's, the mechanics are working very hard and still found time to check out my car problem, even though there were only two on duty. Providing a great service to the motoring community.
January 2024 by Bob P
Open on Sunday's, the mechanics are working very hard and still found time to check out my car problem, even though there were only two on duty. Providing a great service to the motoring community.
December 2023 by Chris Horrell
Came in for an indicator bulb weird replacement bulb manager sourced one and replaced another blown one very quickly excellent service
December 2023 by Alex
The guys here saved me in a pinch when my window failed and was stuck open the day before Christmas Eve. Thank you very much!
December 2023 by M ?Day Of The Cacti? Wilson
I would highly recommend this place to anyone looking for a car service in or around South Wales or the Bristol or Gloucester area. They are not only good at what they do, but most importantly they are really friendly and personable. I asked the guys there for their names so that I could highlight what an asset to Halfords they are: Alex and Ben - thank you to you and the Team at Halfords Granville St, Newport: TRULY EXCELLENT
December 2023 by David Howells
Had my front and back tyres changed here now, quick and efficient. Easy to book in. The online system can be temperamental but the guys in the garage are great.
November 2023 by MaNaJaMa NaMaJaMa
Great service and reasonable prices
October 2023 by Moraru Catalin
Very professional and very helpful, they went above and beyond to sort out the issue. Will definitely return and highly recommendService: General repairs & maintenance
