March 2025 by Adam Virgo
Once again called after App has said food cooked to ensure food hot arrival, and once again stone cold not the drivers fault never left for 20 minutes, once too often no more thank you.
February 2025 by wayne Lloyd
Had a takeaway from local branch their pay machine was broken had to order online then wait
January 2025 by Andrew Woodham
Bit disappointed that they ran out of turkey for the festive pizza. They more than made up for it with customer service. Improvised and the result was very nice. Highly recommend the manger and this branch for going the extra mile.
January 2025 by Rhys Cook
Ordered on uber, rang and they couldn?t find my order, doesn?t look like I?m gonna get a refund, waste of £18. Wankers.
January 2025 by Georgia Sanderson
Never use this dominos!
Placed a £41 order for a birthday celebration only to be left in complete and utter anger. Firstly the food that arrived was cold - we were reasonable about this and understood this can happen. We then also realised there was a large pepperoni pizza missing from the order. The delivery driver was still at our door upon this realisation and when asking him about it he was quite abrupt stating ?the staff packed the bag not me?. He left and I called the Chepstow road store. Within this time the food we had been given was becoming even colder than when it arrived. The lady on the phone was very rude and unprofessional; she was unaware of the protocol for this issue and eventually said we could have a delivery of the pizza that was missing. I told her this was not good enough therefore we finally came to the conclusion that she would resend the whole order. The phone call ended and we believed the food was on its way. I then received a call about 5 minutes later from the store stating that they had no large pizza dough left. I requested to speak with the manager and was ignored. I requested 2 medium pizzas in place of this and was told that was ok. Conveniently the store had then run out of medium dough. Baring in mind it was barely 7pm. I again requested a manager. The girl on the phone proceeded to then speak to other staff members about other orders whilst on the phone to me. The customer service was unacceptable. She then stated I could have a £13 refund to which I asked for a third time to speak with a manager. The girl said the manager (Jade) was too busy to speak with me. I said I don?t care if she?s busy, I want to speak with her because it?s not good enough. Jade (the manager) finally came to the phone to which she told me there is nothing they can do other than give a £13 refund which I reiterated was not good enough. The atmosphere of our birthday celebration was ruined and everyone remained hungry. I requested to report the issue higher and was given a contact number which will take 5 days to be responded to.
Overall it is simply not good enough and the store should never have taken our order without having the necessary food but also should never have sent the order out knowingly that a large pizza was missing. Absolute joke and will never order again. £41 down the drain? I better receive the full refund!
January 2025 by Adam Williams
5050 whether the pizza is Ok.. normally the wedges or twisted sides are ok.. but 9 outta 10 times our nachos are always burnt and inedible..... so we call up prior to receiving our order to ask if they could could make sure our order wasn't burnt .... what we received was
* burt pizza
*cold chicken side
* burnt nachos
Coke zero was nice and cold though ?
Won't be ordering again sorry guys we've given u chance after chance and still u keep letting us down
Shame
September 2024 by Jo Townsend
Shocking service. Wrong items delivered and trying to sort over the phone was impossible as their line is glitchy. Rude operator who hung up on us twice and did not sort the issue.
September 2024 by Louise
Placed an order on the internet headed to the shop pizza order was ready great service
August 2024 by Simbarashe Mudimu
The order was perfect. The service was amazing, the atmosphere just great
July 2024 by Jinu Jkj
Unhygienic, cooking staff did not using gloves .
I saw one staff cleaning the floor ay the movement ,she prepared pizza without handwashing
May 2024 by mr november
Very rude staff. Deliver to a different address updated their system as delivered. Staff so rude over the phone, don?t understand either ask to speak to manager, hung up on you.
May 2024 by clyde cartwright
Good pizza
May 2024 by Shereemariie2017 UKAngelBased
Ordered a medium vegan pizza & a small vegan cheese and tomato for my toddler, 4 boxes arrived all not vegan, meat on the medium & normal cheese pizza on the small. what in the world is going on with this chain.
March 2024 by Antony Ahern
Hardly any topping poor for the price ..wedges were dry ..
March 2024 by kieran cherrington
Subject: Complaint and Request for Full Refund Due to Misleading Information and Poor ServiceTo whom it may concern,I am writing to express my extreme dissatisfaction with the service provided by Domino's Pizza Newport on 08/03/2024. My order number is . 567507025Firstly, upon receiving our order, we discovered that an item was missing. When we contacted your customer service, we were assured that the missing item would be promptly sent out to us. However, to our dismay, this never happened.Upon contacting your customer service again, we encountered an appalling level of service. Not only were we met with a dismissive attitude, but we were also informed that order 567507025 that the missing item had been refunded, which was blatantly untrue as no refund was processed.Adding insult to injury, during our attempt to address the issue, the phone call was abruptly disconnected, demonstrating a complete lack of professionalism and disregard for customer concerns.This experience has completely ruined our dinner and left us feeling deceived and mistreated. Despite our polite attempts to resolve the matter with your company, we have been met with nothing but lies and rude behavior.Therefore, I am formally requesting a full refund for our order. Your company's failure to fulfill our order accurately, coupled with the dishonesty and incompetence displayed by your staff, is unacceptable and warrants immediate rectification.I expect a prompt response and confirmation of the full refund. Failure to provide a satisfactory resolution will leave me with no choice but to escalate this matter further.Sincerely,Kieran
