July 2025 by Mrs Brown boys
All staff are very nice and very kind
May 2025 by Nick Dancy
The tall male member of staff is the least interested retail staff person i have ever come across, needs re training he is definitely no barista that's for sure. You are working in a hospital with many customers already stressed and upset, and at £5.50 a cup you could at the very least say hello or even smile a little. Oh and learn to make coffee correctly.
February 2025 by Stephen Davies
asked for empty cup but told it wasn't company policy this in a hospital
November 2024 by Gethin Sugar
This Costa is located on the first floor of the Royal Gwent, near the main C/B block lifts and near the Minor Injuries Unit.
I visited a few times while visiting a relative who was in hospital here. There was often a small queue and only one member of staff behind the counter while the other cleaned the tables. This meant that it sometimes took a while to get your drinks made. Despite the occasionally slow service, the staff here were very friendly and helpful and always paid attention to orders and asked for clarification of different milks etc if needed.
Most people seemed to order drinks to takeaway (myself included) so there were always plenty of seats available when I visited.
August 2024 by Kathryn Rimmer
Just visiting at The
November 2023 by Soma Laskay
Absolutely fabulous place to have a coffee break here! I have visited this place like 50 times so far and is always a pleasure to be here!The coffee drinks are amazing. It looks a bit pricey for the first sight, but when you meet and being served by the gorgeous, professional staff?.! ??Thank you so much for being a perfect example of great, valuable hospitality to follow!Thank you Timi, Alex, Ruksaar, Shan, Lily, Taz, Shelby and the rest I didn?t have a nice chat yet! ???
August 2023 by David Hewett OBE
A tiny oasis of caffeine on the first floor of the Gwent
May 2023 by Erica Davies
Needs new management. The staff aren't trained in customer service, nor the Costa standards with drinks. No hello, no smile. Near £4 for a reused shot and burnt milk? Honestly the workers should be ashamed of themselves treating patients and NHS workers like that every day.
January 2023 by Emma Taylor
I visited the Costa inside the Royal Gwent hospital. It was so cosy! I sat on a sofa to read and had a chocolate orange hot chocolate. It was gorgeous, so I had another one ?instead of stressing while waiting for my partner I was warm, comfy and enjoying the nicest hot chocolate I've ever drank
December 2022 by David Hewett
A tiny oasis of caffeine on the first floor of the Gwent
November 2022 by X7474UJnicolaw
Looove this place, great coffee, great hot chocolate. The staff are lovely, they are very hard working and never complain. Paul knows what I'm having before I get there. Paul's great but everyone who works with him are lovely people who don't deserve the amount of abuse they sometimes have to take... Love you all and good luck with everything that you do ??
November 2022 by Jackknight1234
The girl refused to serve my coffee in a China cup I have progressive Carabral Palsy and am in a wheelchair. She told me on my next visit to come with a carer so my carer could feed me. The outcome was she was disaplined, "A level of Disapline" by management. She should have been sacked, she committed "A HATE CRIME" She humiliated me in front of everyone. ? The person who was my go to, "A JASON LYNDSEY'" phoned me with the outcome. I was upset that the member of staff wasn't sacked as Costa has a "ZERO TOLERANCE" policy against customers but clearly not against themselves. I told Jason Lyndsey I would be going to the police with "Hate Crime" Jason said he would talk to the Police, He has BLOCKED my number!!!
August 2022 by Miss Morgan
Lovely little Costa if you need a snack and drink whilst visiting or waiting at the hospital.The staff are lovely and helpful. There was a great selection of sandwiches, toasties and cakes. I had a chicken and bacon toastie which was delicious. The English breakfast tea was really nice and piping hot.Very comfortable seating area, worth a timeout if you are in the hospital.
August 2022 by Ben Tiley
All sandwiches out of date, cakes full of flys, drinks not fizzy+ warm, hygiene is non existent, staff is absolutely ignorant especially the little skinny man with short gray hair was so rude smelt of B-O and cigarettes. The floor looks like it hasn?t been cleaned in years. No gloves and they?re all playing with the food. Dirty place. Definitely not recommend coming here.
August 2022 by Neil Davies
Absolutely discussed with the ignorant staff and cleanliness of the place.There are flies all over the cakes and pastries , the staff are rude and look like they hate it there as much as I did . Do not use this place unless you want food poisoning. Even one of the staff looked like she hadn?t washed for a year !!!!
