January 2024 by Rachel
It's time for everyone to Leave Barclays, terrible customer service in branch, 2 staff stood around, forcing everyone to use the machine's, that never work correctly 1st time. Stop being lazy, and someone get behind the counter, and actually provide a service for us. Will me moving all my Business accounts.
December 2023 by Jim Wetter
Dispite Google saying open until 1630 hrs, Newport Bank closes at 1530 !!! Waste taxi ride !!
December 2023 by John Perkins
Not a good bank at all..
October 2023 by chuanen shi
Terrible service, staff chatting all the time, leaving customers waiting endlessly!
October 2023 by andre busuttil
Why people still bank with these muppets is beyond me!?
July 2023 by Kostas Kostas
One star it?s to much for this bank
June 2023 by Catherine Johnston
Having no luck at Chepstow pop up branch I had to go to Newport.Tracey Holley took me thru everything I had to do. In and out in 5mins. Thanks so muchxx
March 2023 by Simon Sayle
What can I say, went into the bank yesterday to transfer money. Due to it being a large amount there system would not allow me to do this. So for the privilege of transferring my money I was charged £25. I said this was daylight bloody robbery. Rob from Barclays KEPT saying "that was my opinion" and that I was correct as I could not do this myself. Then proceeded to give an insurance quote that again was daylight robbery. Went online got contents and building insurance for less than just the one quote from them. Just a thought Barclays, when u next issue your staff uniforms, issue a Balaclava as you clearly like robbing the customer. I'm closing the account next.
October 2022 by Catch Di
In the attempt to make service all automatic there is only 1 person serving at the counter and a queue of 10+I would not say the automation is fully for the benefit of the service users
August 2022 by Zalan 2
Absolutely gutted why I travelled all the way to come to this branch! been waiting for the past half an hour for a simple service!!! There are staff members walking around fiddling their fingers and no ones bothered that there are 6 customers waiting here!!! Awful service!!!!
July 2022 by Wayne Evans
How rude yesterday girl was when u go in.Just phone up instead..40 mins later I went back in after trying phone.Then had to wait 30 mins to see somebody Compared to other banks least there's staff there who try to be helpful.
July 2022 by Clips DeShaz
Absolutely gutted why I travelled all the way to come to this branch! been waiting for the past half an hour for a simple service!!! There are staff members walking around fiddling their fingers and no ones bothered that there are 6 customers waiting here!!! Awful service!!!!
May 2022 by wayne evan
How rude yesterday girl was when u go in.Just phone up instead..40 mins later I went back in after trying phone.Then had to wait 30 mins to see somebody Compared to other banks least there's staff there who try to be helpful.
May 2022 by Toricia Salvi
Waited 15 mins at the one cash desk. Just to change £20 of £2 coins into a note. Then asked could I also draw out money. Told no, go to the machine. Think I'll transfer everything over to lloyds. No problem there, 4 cash desks open, have changed coins and withdrawn money at the same time.
March 2022 by Ms Jackson
Today I looked up the closing times for this branch online which states 9:30am?4:30pm.I drove to Newport and got there for 4pm to find they closed at 3:30pm!They displayed ''COVID'' opening times on the door that differ from the ones you can find online. Whats the point of displaying closing times on your branch door but not online ? Surely the ''covid'' closing times should be updated on the website first. What a waste of time !
