February 2024 by A Pops
Foolishly I have been using this pharmacy for 2 years and quite honestly the service is appalling. Missing medication, prescription gone missing, repeat prescription service failed many times, rude and unhelpful staff. (Not all a few are very friendly). I was removed without warning from delivery of medication, because they decided I wasnt vunerable and didnt need it! Extremely unreliable! Everytime I go in there are always other customers complaining with similar issues. I will not be using them in the future!
June 2023 by flamey70
My partner had come away and forgotten inhaler. The pharmacist and staff were very helpful and sorted the situation out in very quick time. The store was very well stocked clean-modern looking. (Unlike the Boots up the road!). Great stuff.
March 2023 by Gary Rees
Very good, has had a much deserved face-lift since being taken over. Very well stocked, prices are reasonable.
May 2022 by Lucy Marshall
I have medication that I must take every day and you'd think a pharmacy would understand this. However sadly this isn't the case since well took it over. I have had to go without for days because they can't get things right. Here I am again tomorrow I have to go without and no hope of being able to get to them while open because I work 6 days a week. So I had it delivered thinking this is away around it but again no they can't leave in a safe place or with my negbour as they had the last time because I've not authorised it. Very bad service
February 2022 by Emir Patel
As a healthcare practitioner, I can wholly ratify and confirm that this pharmacy needs to be audited and SHUT DOWN immediately! I have witnessed, first-hand, errors to which have caused direct harm to patients and family members! AVOID THIS PLACE BY ALL COSTS!
January 2022 by michael dunkin
Terrible had to wait half an hour for prescription don't know what they are doing ?
December 2021 by Chris Chuter
Since it has been taken over by Wells it has become unreliable in filling prescriptions and following up any replacement. One month they had no codine which my husband needs now this month they have no Prograf which is a immusepressent and it for transplant to live. They blamed the system they were installing and what ever else they could blame for the incompetence. Who shuts down a working system till the new system is working as well. We are dealing with peoples lives, literally.
December 2021 by Julie Bowden
Disorganised and slow.
November 2021 by Howard Morgan
Since you have taken over, all I have experienced are problems. The latest was last week, when I was told that because I was the only customer who was on the highest strength of a tablet called Entresto 200mg, they did not keep it in stock because it was too expensive. Furthermore, I was told that I should order my prescription one week before.it was due. This company claim to have around 200 stores and I am told that they cannot keep one box of my regular tablets in stock. I had a Heart Attack at the end of June, while I was a patient at Glangwilli Hospital and through their actions I am here today. I was in Intensive Care for a week before being transferred to Morriston Hospital, where I was given 4 stents. Stress is one thing I have to avoid and the service that I have had at Bridge pharmacy since Chris has left has been deplorable. I never had a problem when he was there. This company had better pull it's socks up soon or they will not have a pharmacy, I will be one who will go elsewhere, making sure they do not own the pharmacy in question. At the moment they don't deserve the single star I have given them.
August 2021 by Paul Markwick
Mum was on holiday and had forgotten to pack her medications. I phoned and it was no problem at all for the pharmacist. He had them prepared and waiting for her in a few minutes. Absolutely brilliant service, thank you so much.
May 2021 by Catrin Evans
Totally brilliant!! Nothing too much trouble
March 2021 by David Allen
Friendly and efficient. Thank you
