February 2024 by Andrew Holt
Went in last night at 21.50hrs to purchase a few things, as I walked in they closed the tobacco counter and locked it, I asked for what I wanted at the kiosk to be told that it was locked and they couldn't open it back up, I pointed out that they don't close until 10pm and and should be serving all items until that time. 2 young members of staff were very rude considering they know who I am and what I wanted I'm in there everyday ts almost like they did it on purpose,I would've expected to be spoken to in a more pleasant manner.predominantly there staff here are very helpful and accommodating but these 2 need to be spoken too by management and be informed of their hours of business, I'll now be using the little co op instead and giving my money to Phill and the girls there where your always served with a smile
February 2024 by Alex Cox
Very expensive and VERY slow service.If you enjoy standing at self-service for 15 minutes and waiting for a member of staff to push a button when the store is empty, then I can't recommend it enough. There's quite a decent selection of items, but every time I go to this particular Co-op, it's the slow service that is a constant.
November 2023 by emma jones
Was able to get everything I needed. Is strange to not have to speak with any staff when you use the self serve
October 2023 by Sam Moses
Charge more for tobacco than what it actually is no wonder they don't show most on their site.
April 2023 by l g
Lovely friendly and helpful staff
October 2022 by Esme Jay
Decent selection of vegan stuff that I?ve struggled to find since moving out here. Really glad to have found this shop! Too pricey for everyday shopping but great for bits and bobs now and then :)
August 2022 by Mick Blackford
Some good bargains, but also many items are pricey too!Top class staff/service every time
October 2021 by Evan Beman
I didn't know they still had shops like these.Location Scouts take note,if you want a location for an early nineties shop you are in luck!!
August 2021 by Jean Bradfield
This store is great, plenty of choice, really good quality produce and loads of space to feel comfortable shopping at the moment. It's not local to us but we enjoy calling in here. It also has a rest room which is very handy. You can always rely on the Co-op.
August 2021 by LORRAINE EGGLETON
Went to the Nelson Co-op at a quiet time. Plenty of parking, however the shop was let down by the fact that the dates on the fresh food products didn't have much of a "Use By" date on them. The shop is more spacious than my local Co-op so quite good for Social Distancing.
August 2021 by Alice Downing
I had to get a quick present (bottle of wine) I had no idea how big this store was. It was quite big, quite stocked as well. Seemed quite clean. However there was no sanitizer to clean your hands with when entering or exiting at least it wasnt obvious, because I missed it if there was some there and I did look! which I found somewhat annoying. But other than that, it was a pleasant trip
August 2021 by Wayne Moore
Went here to pick up a John Lewis click and collect order, after 30 minutes in store waiting for my item , told several times it would be with me in two minutes, I was told they would not give it to me as they couldn't scan it on their system.It was obvious the staff didn't know how to use the scanner , the Duty Manager seemed very confused and didn't look comfortable using it and the scanner was saying the item had been cancelled , someone had clicked cancel instead of order collected.Co-op were blaming John Lewis , my order tracking still says ready to collect so JL haven't cancelled the order.
August 2021 by AA Adams
Good parking when its dry. A lake with heavy rain. Most staff are good and I thank everyone of them working to help us at this time. THANK YOU. Reason why 4 star not 5. Check receipts theres an issue with co-op when the offers have ended, but the offer price is on the shelf and you don't notice till you get home, check reciept, and find out you've been charged full price for the item that was on offer, usually i get told its because the offer ended that day, but the shelf still has the offer on it. If your lucky enough to return and the shelf still hasn't been amended and is still showing offer price, you'll get refund. If they notice it before you return it, then it's harder, as they'll say it's your mistake (depending on who serves you.) I've had difficult moments that made me feel I was trying to trick them when that's not the case. You just want what was advertised or a refund. It can be bad wasting petrol, queueing for ages and then made to feel bad for something that's not your fault. But as I say, it depends on the person serving you, most of them are great and amends it straight away. I recently bought a smoothie that was advertised £2 and was charged £3.70 luckily I always check receipt as I shop there often and I hadn't left nelson so I returned product and it was still advertised for £2 and i could get a refund no problem. So just check receipts and itll all be good. And this isn't just about this store it's a common co-op problem it's just bigger stores have more items to change so it takes longer to amend and some get through the cracks I suppose, but I don't really know why it happens so much. In any case this is a long review explaining why they don't have 5 stars. Plus the reduced items with orange price stickers can easily be missed, so keep an eye on that.
August 2021 by Joe Hooker
I really can't be bothered to rate the coop food store, but, the manager or assistant manager in there has been super helpful to me today and in the past. Respect to the front line grocery shop workers! Thank you
August 2021 by Mo Davies
Plenty of empty shelves. Many products far more expensive than other shops. Only two out of four self service tills working, hence large queues. Generally unkempt.
