January 2024 by Joanna Lewis
One of my tablets are not on repeat with the GP. They need to be requested every time, which results on the tablets going on a different prescription, which is sent over to the pharmacy with my repeat prescription. A few days before Christmas, I went to collect my medication from Wells. They said the requested additional medication had not been done by the GP, go talk to them. I asked them to check again on their shelves, they refused, insisting it had not been done. So I went to the surgery who assured me it had been done. The GP surgery eventually reprinted a script, after much discussion.I went back to the pharmacy who told me they wouldn't take it, as I'd already collected it the day before!I told them I was in work yesterday and that it was not possible. They then said they couldn't take the prescription as it was a reprint, and said I had to go back to the GP to get a brand new prescription. Bearing in mind it was the Fri before Christmas, it would be highly unlikely this would be done, and filled.At this point I'd had enough and told the pharmacist they had made a mistake and dispensed my medication to someone else.The pharmacist eventually went and re-looked, and my tablets had been there the whole time!He said their system ticks off the additional items along with the repeat ones. And as I'd just collected my repeat there and then, they'd marked my additional tablets as being collected too, even though they were still on the shelf, and the woman on the counter hadn't looked hard enough for them!He didn't have the grace to apologise either.
September 2023 by Joanne Bevan
Great service and as for all the rude comments, the staff don't stop they do a great job , remember we were all clapping for the NHS all pharmacy's were open throughout COVID and still managed to stay open in those conditions .... People want to understand how busy these places are and be respectful.
August 2023 by gareth evans
Poor service put a prescription in told will be Tuesday cause so busy even though chatting and giggling behind counter definitely won't be returning
May 2023 by Catherine Fountain
Amazing staff will help if they can very friendly atmosphere
March 2023 by Bethan Morgan
Dreadful service, why does it take 4 days to get medication!!!!!
December 2022 by D E
Outstanding staff. One male and female and so prompt with prescriptions. No waiting from my last two visits.
December 2022 by The Good D
Outstanding staff. One male and female and so prompt with prescriptions. No waiting from my last two visits.
November 2022 by Scott Moretti
When I went to my usual pharmacy I was told even though a prescription was urgent they couldn't help me for 2 days so I went into Well and in and out in 10 minutes. I'm definitely using them from now on.
October 2022 by Jodie Evans-james
The best pharmacy with the best staff 10/10 so helpful. Excellent service as always!
June 2022 by Keith Harding
Prompt service
May 2022 by heather phillips
Awful. Out of some of our medications. Wait for a day and still have medications not in.
March 2022 by L t
Appalling service, used to be good a few years back but has gone down hill very quickly. Order medication that was put in on Friday morning Tuesday evening after work said it's not here you have to wait 48hrs I said it was put in Friday morning. Every time me or my husband goes there always a problem. Going to change very soon. It doesn't help when my headaches are so severe they keep me up at night because of my brain tumour
January 2022 by Kevin Thomas
Service has terrible collect monthly always a problem phoned this morning 10am told they will be ready 4.30pm get there and I had to wait half an hour because they were no ready
January 2022 by Rhys Jones
Refused a prescription for my 7 year old boy. Abysmal service
December 2021 by Maxine Beaumont
Medication needed for two young children was out of stock, was told would be delivered to branch the next morning. I was told they would be closing at 1pm the next day. So I went in at 1230pm and it turns out the two prescriptions Medication weren't ordered as they had been 'tucked away'. Other pharmacy's near by were all closed by this time on a Saturday. They apologised, but sorry, that's not good enough.
